Senior Lead ITSM Product Manager Job at Wells Fargo (Raleigh)

Product Marketing Senior Team Lead, ITSM

Atlassian's IT Solutions Product Marketing team is looking for a product markete...

Location

United States

Salary:

125000.00 - 200900.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

6+ years of product marketing experience, at least 2 years as a manager
Experience developing product narratives and GTM strategies for B2B enterprise software
Experience with event marketing strategy and execution, across different demand-generation event types, such as user conferences, tradeshows, and regional events
Cross-functional collaboration skills, with experience influencing and partnering across diverse teams
Experience balancing strategic vision with tactical execution and presenting to stakeholders of all levels

Job Responsibility

Collaborate with the product team to explain the narrative for important announcements, maintaining consistency across all channels and ensuring the messaging resonates with our target audience
Bring the strategy, in partnership with our events team, for our proprietary and third-party events globally and regionally to further Atlassian's position as a leader in ITSM and accelerate pipeline growth
Lead high-priority programs, including strategic moments, pricing and packaging, acquisition announcements, and market difference strategies for Jira Service Management
Lead a small team of product marketers by providing mentorship, setting goals, and promoting career growth

What we offer

health coverage
paid volunteer days
wellness resources
bonuses
commissions
equity

Fulltime

Senior Product Manager

As a Senior Product Manager you will lead the vision, strategy, and execution fo...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

7+ years of product management experience, with a proven track record of shipping successful SaaS products
Experience working with AI/ML technologies, preferably in enterprise or B2B software
Strong technical acumen
able to collaborate effectively with engineering and data science teams
Excellent communication, stakeholder management, and leadership skills
Passion for solving complex problems and delivering customer value

Job Responsibility

Define and execute the product strategy in JSM, aligning with Atlassian’s broader AI and product vision
Lead cross-functional teams to deliver high-impact features, from ideation through launch and iteration
Partner with engineering and data science to build robust, scalable, and ethical AI solutions
Engage with customers, partners, and internal stakeholders to deeply understand user needs and pain points
Analyze data and feedback to prioritize features and measure success
Evangelize the product vision internally and externally, representing Atlassian at industry events and with key customers

What we offer

Health and wellbeing resources
paid volunteer days

IT Operations Management Practice Lead

Practice Directors are a key leadership role at Advance Solutions. As part of Ad...

Location

United States , Alpharetta

Salary:

Not provided

Advance Solutions

Expiration Date

Until further notice

Requirements

Proven experience as a consultant in the IT Operations field
Proven experience in a senior industry leadership position (e.g., IT Operations Manager, Data Center Operations Manager, Director/VP Enterprise Infrastructure, etc.)
Proven management/team leadership experience
Demonstrated experience implementing Service Now ITOM solutions in complex environments
Deep understanding of ServiceNow Common Service Data Model (CDSM)
Deep knowledge of ITOM/ITSM industry standards (e.g., ITIL, ISO/IEC 20000, ISO/IEC 27002, COBIT, etc.)
Experience in the practical application of ITOM and ITSM industry standards in business settings
Experience with enterprise architecture domains
Experience with AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration
Experience with discovery technologies (ServiceNow Discovery, ADDM, TADDM, DDMA/UD, etc.)

Job Responsibility

Define, scope, and prioritize service offerings within your practice area, including persona and market segmentation analysis, offering definition, scope, and pricing
Lead ITOM practice strategy discussions
Collaborate with subject matter experts in Marketing, Sales and Presales, and Customer Success to define, develop and deliver brand-enhancing content for Advance Solutions, communicating our value proposition, differentiation in the market, and domain expertise
Develop and curate distinctive, practice-focused content to support consulting delivery activities
Design a comprehensive, holistic enablement curriculum for the ITOM practice accessible to all roles/levels within the organization
Assess the effectiveness of enablement investments and programs and implement updates when appropriate
Ensure delivery model is focused on customer success outcomes while advocating excellence and effectiveness
Partner with sales team to drive bookings and closure of opportunities
Build and sustain collateral to support the sales and presales function including white papers, case studies, and industry commentary
Ensure a robust closed feedback loop that embraces continuous improvement and iteration

What we offer

ASC provides competitive compensation, generous benefits and a professional atmosphere
ASC has a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers

Fulltime

Senior Solution Sales Executive, ITSM & ESM

Atlassian is seeking a Senior Solution Sales Executive for ITSM & ESM in London,...

Location

United Kingdom , London

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven track record of over-plan sales achievement
A minimum enterprise selling experience of 5-10+ years working in field sales for software companies in the areas of IT Service Management, Workflow and Automation, Digital Transformation, agile PPM or other enterprise solutions
2+ years of ITSM sales experience is important in this role
A history of working effectively in multi-channel, multi-product firms where internal/external bridge-building and partnering is an essential quality
Excellent business insight, including understanding of how to position and sell value, calculate return on investment, and strategic selling
Mastered executive communication, but also feel comfortable working with technology evaluation and procurement teams
Humble, Hungry and Smart with big EQ while remaining coachable
Extreme sense of responsibility and accountability.

Job Responsibility

Define and implement a clear vision for your territory
Work in a team environment with other parts of the Atlassian organisation to educate prospects
Partner closely with Atlassian partner management and external partners
Leverage leading tools and technology (e.g., Salesforce, G-Suite, Slack, Zoom)
Demonstrate unselfish leadership while continuously improving customer service
Prioritize customer satisfaction.

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

New

FLEX Senior Product Manager, ITSM Platforms Mobile Experience

The Senior Product Manager, ITSM Platforms Mobile Experience is responsible for ...

Location

United States , Bethesda

Salary:

48.26 - 79.85 USD / Hour

Marriott Bonvoy

Expiration Date

March 30, 2026

Requirements

Undergraduate degree in Computer Science, Marketing, Product Development, related major or equivalent experience / education
7+ years experience in digital products
3+ years experience in product management
1+ years delivering purpose built mobile experiences to multi-thousand users
1+ years managing efforts and workstreams via Jira
1+ years of management experience (direct management of cross-function, sourced, or matrixed teams)

Job Responsibility

Own the roadmap for the ServiceNow based employee mobile application spanning ITSM and HR service delivery
Act as the primary product owner for the mobile experience, managing the end-to-end product lifecycle from discovery through delivery and ongoing optimization
Partner with ITSM and HR stakeholders to identify employee needs, define use cases, and prioritize mobile capabilities that deliver the greatest business and experience value
Translate business, service delivery, and employee experience requirements into clear product requirements, user stories, and acceptance criteria
Maintain and prioritize the product backlog, balancing ITSM, HR, platform, and technical enablement work
Collaborate closely with ServiceNow developers, administrators, UX/UI designers, and integration teams to deliver high-quality iOS and Android mobile experiences
Ensure seamless integration of mobile capabilities with ServiceNow ITSM, HR Service Delivery (HRSD), knowledge, approvals, notifications, and self-service workflows
Drive persona-based and role-based experiences for different employee groups (e.g., corporate, on-property, field, deskless workers)
Partner with security, identity, and device management teams to ensure mobile solutions meet enterprise security, compliance, and governance standards
Define and track success metrics such as adoption, usage, employee satisfaction, and service efficiency to measure product impact

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

New

Senior Incident and Problem Management Leader

The Senior Incident & Problem Management Leader plays a critical role within the...

Location

Egypt , Cairo

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field
ITIL v4 certification required
additional certifications in IT4IT or SIAM are a plus
Proven experience in incident and problem management within a complex, multi-vendor environment
Strong understanding of SIAM principles and experience working in a SIAM ecosystem
Excellent analytical and problem-solving skills, with a keen eye for detail
Strong leadership and communication skills, with the ability to manage multiple stakeholders
Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar
In-depth knowledge of ITIL v4 and IT4IT best practices
Strong understanding of incident and problem management processes and techniques

Job Responsibility

Lead the end-to-end Incident Management process across a complex, multi-vendor SIAM ecosystem
Act as senior escalation point for high-impact and business-critical incidents, including escalations from senior management
Own and oversee Major Incident Management, ensuring effective war-room leadership, decision-making, and executive-level communication
Ensure incidents are managed in line with agreed SLAs, OLAs, and XLAs across all platforms and service providers
Drive post-incident reviews for major and recurring incidents, ensuring actionable outcomes and measurable improvements
Lead the Problem Management process end-to-end, ensuring problems are identified, prioritized, analyzed, and permanently resolved
Ensure high-quality Root Cause Analysis (RCA) and follow-through on corrective and preventive actions
Govern the Known Error Database (KEDB) and ensure effective reuse of known errors and workarounds across service teams
Proactively identify systemic issues and recurring failure patterns, translating insights into service improvement initiatives
Ensure process documentation is reviewed and updated at least every 6 months or upon material change

New

Senior Digital Product Manager

Wells Fargo is seeking a Senior Digital Product Manager.

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

March 30, 2026

Requirements

4+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Strong years of digital product management experience or relevant equivalent
Strong years of IAM/PAM experience, including privileged account lifecycle management, secrets management, JIT/JEA models, credential injection, break-glass workflows, platform upgrades, and control governance
Hands‑on experience with Agile practices (Scrum/Kanban) and tools such as Jira, Confluence, and SharePoint, including managing epics/features/stories for CyberArk and HashiCorp Vault

Job Responsibility

Lead or participate in variety of complex functions within the digital environment
Contribute to large-scale planning related to the execution of the digital strategy
Review and analyze complex content strategy/creation, customer experience, analytics/research or product management that require an in-depth evaluation of variable factors
Independently resolve complex issues
Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements
Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals
Potentially lead projects, teams or provide direction to junior staff on less complex digital initiatives
Ability to support IAM/PAM governance routines, maintenance windows, and cross‑regional collaboration
Support Enterprise IAM Strategy through strategic product leadership of Agile delivery teams, across capabilities such as session management, password management, secrets management, just‑in‑time access, and privileged session recording
Lead the development and execution of complex digital business plans and initiatives, incorporating PAM controls including least privilege, segregation of duties, break-glass workflows, and credential lifecycle automation

Fulltime

New

Senior Digital Product Manager

Wells Fargo is seeking a Senior Digital Product Manager.

Location

India , Bengaluru

Salary:

Not provided

Wells Fargo

Expiration Date

March 30, 2026

Requirements

4+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Strong years of digital product management experience or relevant equivalent
Strong years of IAM/PAM experience, including privileged account lifecycle management, secrets management, JIT/JEA models, credential injection, break-glass workflows, platform upgrades, and control governance
Hands‑on experience with Agile practices (Scrum/Kanban) and tools such as Jira, Confluence, and SharePoint, including managing epics/features/stories for CyberArk and HashiCorp Vault

Job Responsibility

Lead or participate in variety of complex functions within the digital environment
Contribute to large-scale planning related to the execution of the digital strategy
Review and analyze complex content strategy/creation, customer experience, analytics/research or product management that require an in-depth evaluation of variable factors
Independently resolve complex issues
Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements
Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals
Potentially lead projects, teams or provide direction to junior staff on less complex digital initiatives
Ability to support IAM/PAM governance routines, maintenance windows, and cross‑regional collaboration.
Support Enterprise IAM Strategy through strategic product leadership of Agile delivery teams, across capabilities such as session management, password management, secrets management, just‑in‑time access, and privileged session recording.
Lead the development and execution of complex digital business plans and initiatives, incorporating PAM controls including least privilege, segregation of duties, break-glass workflows, and credential lifecycle automation.

Fulltime

Senior Lead ITSM Product Manager

Wells Fargo

Location:
United States , Raleigh ▼
Charlotte
Irving

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 29, 2026

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Expiration:
March 29, 2026