Senior Lead, Design Operations Job at Shopify

Senior Design & Research Operations Specialist

We are seeking a Senior Design & Research Operations Specialist to help us scale...

Location

Canada; United States , Toronto; Calgary; Vancouver

Salary:

126200.00 - 170800.00 CAD / Year

Clio

Expiration Date

Until further notice

Requirements

5+ years of experience in design, research, or product operations
Strong organizational, communication, and program-management skills
Comfort navigating ambiguity and bringing structure to complex systems
Proficiency with design and research tools (Figma, Miro, Maze, Pendo)
Experience maintaining process documentation and operational metrics
A pragmatic, collaborative approach to problem-solving and continuous improvement
Experience working in fast-paced, iterative product development environments
Deep understanding of good user experience, IA, and visual design
Demonstrate a keen interest in improving your craft by using AI

Job Responsibility

Lead the operational foundation for Design & Research, managing tools, systems, and budgets
Shape and maintain the rhythms and rituals that connect our teams within Design and within the organization
Coordinate research operations by managing participant recruitment, scheduling, incentives, and insights management
Develop and maintain shared documentation and guidelines that strengthen collaboration between Design, Research, Product, and Engineering
Identify and implement process improvements that increase clarity, reduce friction, and enable faster, more informed decisions
Design and evolve onboarding programs that help new designers and researchers ramp quickly
Track and report on key operational metrics including team health, delivery velocity, and efficiency
Partner with Design & Research leadership to align on operational vision, priorities, and long-term goals
Support the evaluation and rollout of new tools and vendors
Contribute to building a collaborative, high-performing culture

What we offer

Top-tier health benefits, dental, and vision insurance
Hybrid work environment
Flexible time off policy, with an encouraged 20 days off per year
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Senior Design Experience Lead

Barbaricum is seeking a Senior Design Experience Lead (SDEL) to serve as the Gov...

Location

United States , Washington, DC

Salary:

Not provided

Barbaricum

Expiration Date

Until further notice

Requirements

Active DoD Top Secret / SCI clearance
Minimum 5 years’ experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for government or large-scale enterprise systems
Minimum 5 years’ experience with human-centered design, analysis of user feedback and behavioral data, and/or creative / brand strategy
Minimum 3 years’ experience providing design vision and innovation strategies to senior leadership, PMs, and product owners
Minimum 3 years’ experience applying modern design practices and accessibility standards (Section 508 / WCAG) and managing UI/UX testing, journey mapping, and iterative design in agile environments

Job Responsibility

Serve as the program’s principal design thought partner and customer-experience strategist
Bridge design, operations, and technology teams to align customer needs with IT, Cybersecurity, and Data initiatives
Lead strategic design and innovation initiatives for enterprise systems and government programs
Guide human-centered design processes, creative direction, and brand strategy to improve user experiences
Analyze user feedback and behavioral data to identify design and service improvements
Provide design vision and innovation strategies to senior leadership, program managers, and product owners that align with organizational objectives
Apply modern design and accessibility standards (e.g., Section 508 / WCAG) to ensure inclusive, user-friendly experiences
Oversee UI/UX testing, evaluation, and optimization in agile website and application development environments
Develop UX strategies incorporating journey mapping, usability testing, and iterative design
Support enterprise-level initiatives, including mobile and web platforms, to enhance the delivery of services and information to the military community

Community Support Senior Business Operations Lead

We are looking for a Sr. BizOps Lead to be part of our global CS Business Operat...

Location

Ireland , Dublin

Salary:

124000.00 - 155000.00 EUR / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years experience in business operations or operations management roles, preferably supporting large scale organizations that are global in nature with a proven track record of leading/driving results
Operations, Management Consulting or Financial/analytics background preferred
Must have deep functional domain expertise and knowledge in contact center operations and best practices
Understanding of contracts and commercial frameworks is a plus
Experience with process design and optimization, strategic operations and customer support strategies
Strong strategic thinking skills
Works effectively in a global fast-paced environment with the ability to solve problems while managing multiple priorities
Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions
Experience using SQL, Python and/or Tableau is required
Is able to anticipate business and industry issues as a basis for recommending large scale product, process or service improvements

Job Responsibility

Oversee the business operations of the global contact center, ensuring that it meets the business performance standards and targets
Develop and drive the business performance management system across the CS organization
Own the recurring business review framework and operational management system
Build and foster a robust, transparent and cooperative synergy across departments
Monitor key business performance indicators (KPIs) and work with the cross functional teams to develop actions plans
Partner with CS analytics to design the right operational dashboards
Serve as the primary liaison with finance for all matters pertaining to the CS operational fiscal plan budget
Drive the annual business planning process and work with finance to build the operating budget
Build the process for driving the overall Operational Efficiencies targets
Drive all ROI, budget management in partnership with Finance, roadmaps, LT planning needs for the CS organization

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Senior Sales Operations Lead, APAC

As the Senior Sales Operations Lead you will focus on accelerating our Homes sup...

Location

Singapore

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

12+ years of experience in related roles (e.g., Strategy and planning, Sales Ops, Rev Ops, Financial Planning & Analysis and/or Analytics)
At least 5 years of experience managing teams
Strong problem solving and analytical skills including designing, developing and evolving financial/business models.
Ability to structure and execute complex analyses and synthesize into clear, actionable insights with business impact
Strong proficiency with data modeling, extraction and business intelligence tools (e.g., Looker, Tableau, Excel, SQL)
Excellent verbal and written communications skills, including presentation skills to all levels within the organization
Experience interacting with senior stakeholders within the organization
Strong project management skills and drive for ownership and results
Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment
Develop and monitor metrics, dashboards and reporting tools to improve Field productivity and efficiency across the customer lifecycle.

Job Responsibility

Serve as the strategic partner to Regional Directors, translating business objectives into actionable regional strategies. Ensure alignment between leadership goals and local execution by leveraging the sales team to drive successful outcomes.
Be the voice of the region, articulating the nuanced needs of the diverse APAC markets and influencing x-functional stakeholders to help design and build those needs
Lead and develop a team of Sales Operations professionals
Define local go-to-market strategy and operating plan inclusive of segmentation, coverage, routes to market, roles, incentives, enablement growth drivers, and strategic initiative to fit your regions
Lead local programs and strategies to continuously drive our company objectives
Conduct and direct ad-hoc analyses to support business initiatives and leadership inquiries
Diagnose opportunities to strengthen Go-to-Market performance including through identifying levers to optimize resource allocation and/or design for your region
Partner with Supply, Global Markets, and Product Leadership to develop and execute on local strategies and pilots and help scale successful strategies globally
Lead the operating rhythm of your region, including weekly / monthly / quarterly business reviews, annual planning, local sales kickoffs etc.
Ensure effective delivery of Supply plan org objectives through x-functional partnership, oversight and support to course correct where required to land performance

Senior Manager, Operations Knowledge Systems & Process Design

This isn't traditional knowledge management. You're building the operating syste...

Location

United States , Nashville

Salary:

Not provided

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in operations, process improvement, knowledge management, or related fields
3+ years leading teams or complex cross-functional initiatives
Demonstrated expertise in business process design, mapping, and optimization (Lean, Six Sigma, or similar methodologies)
Strong systems thinking—ability to see how knowledge, process, technology, and people interconnect
Proven ability to write clear, effective operational content that scales across audiences and channels
Data fluency: comfortable using metrics and analytics to drive decisions and measure impact
Experience building scalable solutions that work across multiple teams or functions
Excellent stakeholder management skills with ability to influence without authority
Clear, compelling communication—can translate complex systems into understandable frameworks

Job Responsibility

Design and evolve the knowledge infrastructure that powers compliance operations, customer support, and external help center content
Write and oversee the creation of content that works—clear, actionable knowledge that scales across channels and use cases
Develop and maintain structured taxonomies and leverage AI-powered approaches for organizing and surfacing unstructured content
Create systems that enable both human agents and AI systems to leverage knowledge effectively
Establish frameworks for knowledge quality, governance, and lifecycle management that scale with business growth
Map, document, and optimize cross-functional processes across compliance, support, and supply chain operations
Design processes that balance efficiency, quality, and customer experience outcomes
Build process frameworks that support continuous improvement and rapid iteration
Harness conversation analytics and AI to surface patterns, gaps, and opportunities in knowledge and process performance
Use operational data and performance metrics to identify knowledge and process gaps and translate insights into action

What we offer

Lunch four times a week
Commuter stipend
Snacks and beverages

Fulltime

Lead Product Designer - Atlassian Design System

The role involves leading the evolution of Atlassian's design system, influencin...

Location

Australia , Sydney

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

9+ years in design systems and product design, with extensive experience in enterprise or other complex organizations
A technical acumen in design systems, adept at navigating designer and developer workflows, with a passion for systems and architecture
Ability to collaborate effectively with principal and lead engineers to create solutions that enhance quality and productivity
A strength in creating clarity, guiding stakeholders and leaders, while balancing the needs of makers and customers
Excellent visual and verbal communication abilities to articulate design rationale and foster a culture of continuous feedback
Proven experience partnering with other lead and senior designers as you operate in a highly collaborative manner

Job Responsibility

Influence the implementation and systemisation of the Visual Refresh vision across multiple products/apps
Work closely with designers and developers to ensure solutions for UI Foundations meet user needs
Lead craft delivery end-to-end to make a company-wide impact
Partner with other Lead and Principal designers to advance design harmonization efforts
Work closely with Engineering Leads and cross-functional teams to shape the roadmap
Utilize expertise in visual, interaction design, and motion design to elevate design quality
Foster growth by mentoring team members and setting clear direction

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Lead Product Designer

As a Lead Product Designer at Karat, you'll drive major design initiatives that ...

Location

United States

Salary:

129500.00 - 200000.00 USD / Year

Karat

Expiration Date

Until further notice

Requirements

7+ years of professional experience as a Product Designer, with demonstrated progression in scope and impact, including a portfolio showcasing strategic thinking and design leadership
Proven track record of driving major design initiatives that significantly impacted business outcomes, with experience establishing design processes or standards in growing organizations
Familiarity/experience with leveraging AI, automation, and emerging technologies in design, including creating AI-driven features with awareness of ethical considerations
Demonstrated ability to influence product strategy and business decisions through design expertise, including experience leading cross-functional teams and building consensus among diverse stakeholders
Advanced experience in user research methodologies and strategic research planning, with proven ability to balance competing priorities and make strategic trade-offs
Expert-level proficiency in design tools and systems with experience scaling design operations, plus a strong understanding of technical constraints and development processes
Proven experience mentoring and developing design talent across multiple levels, with strong communication and presentation skills for senior leadership and executive teams
Must reside in one of the specified U.S. states: CA, CT, Washington D.C., FL, GA, IL, KS, MA, MD, MO, NC, NV, NY, OR, PA, RI, SC, TX, VA, WA

Job Responsibility

Drive major design initiatives that span multiple product areas and significantly impact business outcomes, leading cross-functional teams through complex design challenges
Lead and scale our design system, establishing governance, documentation, and adoption processes that ensure consistency and efficiency across all product touchpoints
Partner with Product and Engineering leadership to integrate design thinking into organizational strategy and roadmap planning, influencing product decisions at the leadership level
Plan and execute strategic user research that informs product direction and business strategy, using data and analytics to measure design impact on business metrics
Mentor and develop designers across all levels while leading design critiques and establishing feedback cultures that elevate the entire team
Lead cross-functional ideation sessions for complex problems, creating solutions at the intersection of design, business objectives, and technology that advance design-driven initiatives

What we offer

Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents)
Medical (Regence PPO and HDHP available)
HSA employer contribution for those enrolled in the HDHP medical plan
Dental and Vision (Guardian)
100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance
Optional Life Insurance available
Flexible Savings Account (Healthcare)
401(k) match of 4%
100% employer-paid mental wellness support via Spring Health for employees and eligible dependents
10 therapy sessions per year at no cost to employee

Fulltime

Assessment & Design Lead Analyst

Individuals in Assessment & Design are responsible for developing, designing, an...

Location

Hong Kong SAR , Kowloon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support the design and development of Citi's comprehensive controls program
Support assessment of the effectiveness of existing controls, identifying areas for improvement, and helping to implement necessary changes
Continually drive and manage controls enhancements focused on increasing efficiency and reducing risk
Help coordinate with key stakeholders and relevant process owners to drive management decisions aimed at maintaining operations within the firm’s Risk Appetite
Support the assessment for the business/function risk appetite in line with changes in the business environment, regulatory requirements, and strategic objectives
Help collaborate with key stakeholders to assess potential risks and develop risk mitigation activities to define the acceptable level of risk across various areas of operation
Help to drive execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies
Help collaborate with business and functions to understand the control processes and identify potential areas for improvement
Stay updated on regulatory changes and industry best practices related to control management and ensure the controls program aligns with these standards
Support providing regular updates to senior management on the performance of the controls assessment and design

What we offer

Equal opportunity employer
Citi Policies, Standards, and Frameworks adherence
Global benefits.

Fulltime

Senior Lead, Design Operations

Shopify

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 16, 2026

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