Senior Lead Control Management Officer, Wells Fargo

Wells Fargo

Location:
United States, IRVING, Texas / CHARLOTTE, North Carolina

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Senior Lead Control Management Officer for Consumer & Small Business Banking (CSBB) Operations supporting their Customer Service functions. This role is responsible for the implementation and management of the First Line of Defense risk program requirements.

Job Responsibility:

Act as an advisor to more experienced leaders in developing risk mitigation strategies for complex and highly integrated business specific risk across customer service
Facilitate control design, development and assessment for process changes and identify areas of opportunity for control optimization
Lead control assessments and perform walkthroughs of controls with control owners to identify control design and performance deficiencies
Monitor, measure, evaluate, and report impact of decisions and business controls to the relevant business group and enterprise function
Oversee execution of issue management portfolio (status updates, issue/corrective action creation, control documentation, closure evidence)
Partner with Customer Service to make strategic decisions to resolve highly complex issues by ensuring all process weaknesses or gaps are identified and remediation plans are supported and acted upon
Interpret and apply a range of policies and procedures for business functions with moderate to high complexity and risk
Collaborate with and influence business stakeholders, legal, compliance, risk and audit to meet business objectives
Engage with all levels of roles across the business group, and serve as an experienced advisor in designing and implementing risk mitigation strategies, business processes, and controls that mitigate risks and address regulatory requirements

Requirements:

7+ years of Risk Management or Financial Services Industry experience
Previous experience with Customer Service or call center processes
Experience working in SHRP, Veritas or another enterprise governance, risk and compliance platform
Extensive experience with Risk and Control Self-Assessment (RCSA)
Extensive experience with the Issue Management end-to-end lifecycle
Extensive experience in control design and optimization
Experience conducting customer impact and root cause analysis to assist in the development of remediation plans
Understanding of Risk and Control Taxonomy
Proven consulting skills with the ability to influence key business leaders
Experience communicating effectively, in both written and verbal formats, with senior executive-level leaders and various line of business stakeholders
Ability to drive and lead organizational change, prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to take on a high level of responsibility, initiative, and accountability
Ability to positively influence decision-making and rationalize decisions and implement solutions
Strong organizational, multi-tasking, and prioritizing skills
Advanced experience with Microsoft Office

Nice to have:

Previous experience with Customer Service or call center processes
Experience working in SHRP, Veritas or another enterprise governance, risk and compliance platform
Extensive experience with Risk and Control Self-Assessment (RCSA)
Extensive experience with the Issue Management end-to-end lifecycle
Extensive experience in control design and optimization
Experience conducting customer impact and root cause analysis to assist in the development of remediation plans
Understanding of Risk and Control Taxonomy
Proven consulting skills with the ability to influence key business leaders
Experience communicating effectively with senior executive-level leaders
Ability to drive and lead organizational change
Ability to take on a high level of responsibility, initiative, and accountability
Ability to positively influence decision-making
Strong organizational, multi-tasking, and prioritizing skills
Advanced experience with Microsoft Office

What we offer:

Robust benefits
Competitive compensation
Programs designed to help find work-life balance and well-being
Rewarded for investing in community
Celebrated for being authentic self
Empowered to grow
Relocation assistance is not offered
Visa Sponsorship is not offered

Additional Information:

Job Posted:
August 19, 2025

Expiration:
August 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Lead Control Management Officer