Senior Lead Communications Consultant

• Lead the development and execution of internal and external communications strategies for critical and routine business operations
• Serve as the primary point of contact for real-time communications during high-impact events, including after-hours and weekends as needed
• Collaborate with cross-functional teams to ensure alignment and consistency in messaging
• Draft, edit, and distribute communications including alerts, updates, FAQs, talking points, and executive messages
• Monitor communication channels and feedback loops to assess effectiveness and make data-driven improvements
• Maintain and update communication protocols and escalation processes
• Provide coaching and guidance to junior team members and stakeholders on communication best practices

7+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in corporate communications and crisis communications
• Experience in a regulated industry (e.g., healthcare, finance, utilities)
• Proven ability to manage communications in a 24/7 environment, including high-pressure or crisis situations
• Exceptional writing, editing, and verbal communication skills
• Strong organizational and project management skills with attention to detail
• Experience working across time zones and with geographically dispersed teams
• Comfortable with ambiguity and able to pivot quickly as situations evolve
• Proactively identifies opportunities for improvement and takes initiative to implement solutions

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement