Senior Lead, Australia Escalations Support Job at Block (Melbourne)

Senior Support Escalation Manager

As a Senior Support Escalation Manager, you will be the primary contact managing...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in technology, business, or a related field with 4+ years of relevant experience
7+ years of relevant industry experience in lieu of a degree
Experience working with Microsoft products and services
Cloud technology certification (e.g., Azure Fundamentals, Microsoft 365 Fundamentals)
Citizen of Australia or New Zealand

Job Responsibility

Partner with engineering, operations, and stakeholder teams to engage the right resources and drive timely resolution of escalated customer issues
act as a subject matter expert on escalation protocols and remove barriers to resolution
Own account-aligned customer incidents end-to-end, manage customer and internal stakeholder expectations, provide clear status updates, and represent the company independently in complex issue resolution
Build strong relationships across internal teams and leadership, proactively communicate complex issues and solutions, and influence teams to accelerate resolution outcomes
Lead or contribute to cross-regional and cross-functional initiatives and strategic projects to improve resolution times, customer satisfaction, and overall support experience
Identify trends, systemic issues, and process breakdowns through postmortems and customer feedback
create executive summaries and drive process and capability improvements
Model best practices and mentor team members on handling moderate to highly complex escalation cases

Fulltime

Senior Community & Stakeholder Engagement Lead

The purpose of this position is to assist the Senior Manager, Communications and...

Location

Australia , Cooma

Salary:

Not provided

Clough

Expiration Date

Until further notice

Requirements

Relevant tertiary degree in Business, Marketing or Communications
Technical proficiency in Adobe InDesign and Microsoft Office (Word, Excel and Power Point)
5-7+ years background delivering in community campaigns, and events across regional Australia
Ability to coordinate key business stakeholders in a mature and professional manner
Strong writing skills with the ability to quickly learn and adopt our brand tone of voice
Exceptional time-management, problem-solving and people skills
The ability to work on multiple tasks in a fast-paced environment
Identify risk
escalate where necessary
demonstrate personal commitment to safety and wellbeing of people

Job Responsibility

Preparation of stakeholder and community communication plans aligned to project works that interface with stakeholders and the community and in implementation of strategies to maximise awareness and diminish risks
Develop associated collateral including community notices, website updates, advertisement requirements, fact sheets to support plan delivery
Liasion with Traffic and Transport team to monitor interfaces, delivery load information and proactively inform community of works, in addition to project teams as required to understand interfaces and proactively manage risks around our works
Support SHL and Snowy 2.0 implementation of its community engagement framework and in attending community events in support of SHL as required
Deliver FGJV’s Social Monthly Media Plan aligned to Project delivery milestones and key people/ workforce initiatives including development of weekly content and its provision to Clough corporate comms team and required Snowy 2.0 approvals, including image capture to support content
Oversee C&SM weekly/ monthly report outputs in ensuring content is provided to Senior C&SM Manager in line with output deliverable timeframes to ensure its timely review and submission in accordance with required timeframes
Manage FGJV website updates
Proactively track and monitor project delivery milestones from Project with support of Senior C&SM Manager and Strategic Workforce Engagement Leads for proactive provision of milestone information to Snowy 2.0 Comms team
Attend bi-weekly Client interface meetings for Media and External Engagement and Community Engagement in pursuit of supporting Senior C&SM Manager at these meetings with timely updates
Participate in on call roster for community phone and oversee reporting on enquiries/ complaints received

What we offer

Competitive Salary
Employee Assistance Program (EAP)
Paid Parental Leave
Qantas Club Membership discounts
Professional Development

Fulltime

Regional Controller

We're on a mission to make good health last a lifetime. More than 1 billion peop...

Location

Australia , Sydney

Salary:

Not provided

Eucalyptus

Expiration Date

Until further notice

Requirements

CA / CPA qualified, or equivalent qualification such as ACA, ACCA or US CPA
Big 4 audit background, ideally through Senior Manager level strongly preferred
15+ years’ experience across audit, financial control, group reporting and accounting leadership
Deep hands-on controllership experience inside a multinational group
Experience in or with a listed multinational environment — ASX, LSE, NYSE, NASDAQ or equivalent
Strong understanding of IFRS / AASB and multinational consolidation requirements
Demonstrated experience leading, implementing or materially supporting SOX or an equivalent internal control framework
Proven ability to lead finance teams across multiple jurisdictions or business units
Strong technical accounting capability and confidence dealing with complex accounting judgements
High attention to detail, strong process discipline and excellent balance sheet ownership

Job Responsibility

Own the monthly, quarterly and annual close for the international group, aligned to the Hims & Hers reporting calendar
Lead group reporting into Hims & Hers, including US GAAP close requirements, consolidation inputs, flux analysis, balance sheet reviews and reporting commentary
Own local statutory reporting requirements across Australia and other in-scope jurisdictions, including AASB / IFRS reporting and coordination with local advisers where required
Lead technical accounting positions, judgements and accounting memos in partnership with Hims & Hers technical accounting team
Own external audit delivery for group and local statutory audits, including management of Big 4 audit relationships
Drive alignment of accounting policies, chart of accounts, close processes and reporting standards with Hims & Hers global finance requirements
Lead, mentor, and develop a high-performing international accounting team
Act as the primary owner for the entire regional accounting function
Own AP, AR, billing, intercompany, reconciliations and finance operations across the international group
Improve process discipline across vendor onboarding, purchase orders, accruals, expense management, invoice approvals, customer receipts and balance sheet hygiene

What we offer

Mentorship from leaders across Australia, the UK, Germany, and Japan
collaborate with teams in the Philippines and South Africa
explore new markets or travel internationally
Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture
Catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties
Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare
Parental and miscarriage leave
health, professional development, and personal days
Whoop membership
Employee Assistance Program

Fulltime

Assistant Banquet Operations Manager

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most importa...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

An up-to-date RSA
Passion for the industry
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Manage all event & meeting spaces
Build and strengthen relationships with existing and new guests
Manage the department’s banquet enquiries in an efficient and effective manner
Manage the execution of event arrangements to exceed guest expectations
Ensure you and the team uphold all company policies and procedures whilst demonstrating the hotel core values
Lead the banquets department with all operational tasks, strategies and team building initiatives
Be the main point of contact for all external & internal clients for the Banquets department
Support the Senior Banquet Operations Manager and/or any relevant teams

What we offer

Complimentary meals every day in our Employee Dining Room
Industry leading digital and classroom based training resources
Opportunities for cross-exposure across departments
Referral bonus when you successfully refer a new employee
Birthday Perks: paid day off on your birthday
Awards and recognition events
Exclusive discounts on shopping, cinema tickets, technology, and more with mPerks
Opportunities to participate in a vibrant calendar of fun, associate-focused events
Dedicated appreciation events to honour career milestones
Exclusive hotel discounts across Marriott International

Fulltime

Manager, Recruiting

As the Manager, Recruiting for Mobility and U4B, you will have an amazing opport...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

8+ years of recruiting experience, including a minimum of 5+ years managing a recruitment team
A comprehensive understanding of recruiting practices and an understanding of the local Japanese/North Asia market
Experience managing the performance and professional development of other senior level recruiters
Experience creating and executing recruiter training and mentoring a team
Experience supporting a fast-paced, high growth organisation
Expertise in market mapping, research, candidate development, hiring manager relationship development, and presenting overall recruiting outcomes to senior leaders
Strong bias towards organized and structured ways of working with mindset towards aligning all processes globally
The ability to interact effectively with business partners at all levels of the organisation
The ability to manage competing priorities and a diverse workload, while achieving results in a fast-paced environment
Internal recruitment experience - required

Job Responsibility

Leading a team of talent acquisition partners focused on hiring for all roles at Uber across Japan, Taiwan, Hong Kong, Korea, Australia and India
Developing the overall vision and long-term strategy for how this team will consistently partner with the business to deliver great outcomes
Implementing standard ways of working to include the candidate experience, assessment/selection processes, development of research/diversity, equity and inclusion initiatives/sourcing strategies
Being the primary point of contact for the team and all local hiring managers
Continuing to build, mentor, and develop a diverse talent acquisition team and drive an environment of continuous learning
Managing the team through the identification of development opportunities, guidance around TA strategies, and ensure successful relationships are being built with HR and Uber Leadership Team
Helping escalate the team to be viewed by leaders as true business partners

Fulltime

Head of Funds Administration Operations Australia / New Zealand

The Head of Funds Administration Operations Australia / New Zealand is a Directo...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant Operations experience in Operations management with Banking and Financial Institutions
Asset Servicing or Investment Operations / Administration preferred
Advanced level of experience in a related role with business, functional, site and people management preferred
Demonstrated success dealing with senior management
Proven ability to manage various concurrent activities/ projects in a fast-moving, high-risk environment
Effective project management and negotiation skills
Consistently demonstrated clear and concise written and verbal communication
Bachelor's degree/ University degree or equivalent experience

Job Responsibility

Serve as an escalation point for operations team and ensure open communications between operational groups
Develop partnerships with Client Executives, Sales, Product, Technology, Legal and Compliance, Risk, Finance, HR and other key internal stakeholders to assure consistency of the client experience
Partner with Citi's Operations Hub in Malaysia to maintain high quality operations service and pro-active issue management
Develop strategies and oversee project plans meeting operational goals
Oversee client onboarding and change management to ensure our processes are aligned with client expectations and system capabilities
Partner/influence with local, regional, and global teams to determine and implement the strategic approach for Funds
Assure alignment of the Operating model with regional and global functional operating strategy
Process optimization and technology automation to ensure our processes are scalable and to mitigate risks associated with manual processing
Delivery of budget and productivity targets for Funds Administration Operations
Deliver all regulatory and internal policy requirements as regards to outsourcing from a service recipient and provider perspective, including leading on-site due diligence visits from service clients and regulators

Fulltime

Senior Manager, IT Design & Openings, ANZP

Success of new build construction and conversions from an iT standards perspecti...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Technology and Business related education or Bachelor’s degree level or equivalent
3 years’ project management experience
3 years in an Associate Supervisory role
3 years’ experience of working with people of different cultures and values in the Asia Pacific Continent
Leadership competencies: Adaptability, Communication, Problem Solving and Decision Making, Professional Demeanor
Management competencies: Building and Contributing to Teams, Driving for Results, Planning and Organizing
Relationship competencies: Coworker Relationships, Customer Relationships, Global Mindset
Professional competencies: Talent Management, Applied Learning, Business Acumen, Technical Acumen
Basic Competencies: Basic Computer Skills, Mathematical Reasoning, Oral Comprehension, Reading Comprehension, Writing, Presenting Skills

Job Responsibility

Managing Projects and Priorities: Responsible for iT infrastructure design documentation completeness for new builds/conversions/acquisitions
Responsible for iT infrastructure design governance new build/conversions/acquisitions
Responsible for iT infrastructure systems governance for new build/conversions/acquisitions
Responsible for leading infrastructure related product certification
Accountable for brand standard compliance of technology at new build/conversions/acquisitions
Escalation point for Consultants in relation to design and infrastructure
Responsible for iT operations scope, ballpark, cost estimate and feasibility materials preparation
Facilitating successful and appropriate procurement efforts for new hotel stakeholders
Responsible for management of defects, escalations and exceptions for all new build/conversions/acquisitions
Accountable for delivery of accurate scope/cost Acquisition and Property Improvement Plan (PIP) reports

Fulltime

Head of Operations

We are looking to recruit an experienced senior hands on operations leader to le...

Location

Australia , Sydney

Salary:

Not provided

Zenobē

Expiration Date

Until further notice

Requirements

Proven experience in a senior, hands-on operations role within EVs, energy, infrastructure, or a related sector
Strong technical understanding of EV charging, batteries, and monitoring/control systems
Demonstrated ability to build and scale teams as portfolios grow
Experience managing external partners and subcontractors
Excellent stakeholder management and communication skills
Pragmatic, delivery-focused, and comfortable operating with ambiguity
Strong organisational skills and ability to prioritise competing demands
Track record of operational excellence and customer satisfaction
Willingness to travel infrequently across Australia and New Zealand
A flexible approach to working in a global organisation, with occasional remote engagement with international teams across the UK, US, and EU as required.

Job Responsibility

Own the operational performance of Zenobē’s EV assets across Australia and New Zealand, ensuring targets for safety, availability, cost, and customer experience are met
Act as the primary escalation point for EV operations in the region
Establish and refine operational processes, systems, and reporting to support a growing portfolio
Ensure an effective 24/7 issue detection, escalation, and resolution framework is in place
Build and manage strong working relationships with OEMs, EPCs, O&M contractors, utilities, software providers, and customers
Lead the selection, onboarding, and ongoing performance management of subcontractors and service partners
Deliver cost optimisation and resilience through strategic partnerships
Work closely with customer stakeholders to understand operational requirements, address pain points, and continuously improve service delivery
Represent Zenobē in operational discussions with external partners and industry stakeholders across ANZ
Support Business Development and Procurement activities during feasibility and bidding

What we offer

Up to 33% annual bonus
6 days 'Flex Leave' to take in the year
Health allowance to contribute towards health insurance costs
$2,600 training budget per year
EV Novated Leases
Enhanced superannuation contributions
Company paid parental leave
Time off for volunteering
Flexible working arrangements.

Fulltime

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Senior Lead, Australia Escalations Support

Job Description

Job Responsibility

Requirements

What we offer

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