Senior Lead Analytics Consultant, Wells Fargo

Wells Fargo

Location:
United States, MINNEAPOLIS ▼
CHANDLER
CHARLOTTE
DALLAS
ROANOKE
SAN FRANCISCO

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

139000.00 - 260000.00 USD / Year

Save Job

Job offer has expired

Job Description:

Wells Fargo is seeking a Senior Lead Analytics Consultant with deep expertise in Contact Center Data, Reporting, and Analytics to lead strategic initiatives and drive business value through data-driven insights. This role will serve as a key liaison between business stakeholders, technical teams, and internal partners, ensuring that telephony data solutions align with organizational goals and team capabilities.

Job Responsibility:

Project Leadership – Lead and manage telephony reporting engagements from inception to delivery, ensuring alignment with business objectives and timelines
Advanced Analytics Development – Analyze, develop, and deploy complex solutions including analytics, reports, and dashboards
Strategic Advisory – Serve as a trusted advisor to business leaders, offering strategic guidance on using telephony data to enhance customer experience and operational efficiency
Team Resource Management – Maintain a comprehensive understanding of team capabilities, capacity, and development needs to ensure optimal resource utilization and project success
Reporting Framework Design – Design and implement robust reporting frameworks that support real-time and historical analysis of call center performance, agent productivity, and customer interactions
Cross-Functional Collaboration – Partner with IT, data engineering, and other teams to ensure seamless integration of telephony data into enterprise data platforms
Documentation & Standards – Develop and maintain data dictionaries, reporting standards, and documentation to ensure consistency and transparency across reporting solutions
Requirements Gathering – Lead requirements workshops, stakeholder interviews, and user acceptance testing (UAT) to ensure solutions meet business needs
Performance Optimization – Monitor and optimize reporting performance and data quality, proactively identifying and resolving issues
Industry Awareness – Stay current on industry trends, emerging technologies, and best practices in telephony and contact center analytics
Change Management & Training – Support change management and training efforts to ensure end users understand and adopt new reporting tools and insights

Requirements:

7+ years of Analytics, Reporting, Financial Modeling or Statistics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Cloud Contact Center Expertise – Experience with cloud-based contact center platforms such as Genesys Cloud
Telephony & CX Knowledge – Strong understanding of telephony systems, workforce optimization tools, call center operations, and customer experience metrics
Data & Visualization Skills – Proficiency in SQL, data modeling, and visualization tools like Power BI and Tableau
Workforce Tools Familiarity – Experience with workforce management and quality monitoring tools
Agile Methodology Proficiency – Knowledge of Agile practices and tools such as Jira and Confluence
Relevant Certifications – Certifications in applicable platforms or technologies
Analytical & Communication Strengths – Excellent analytical, problem-solving, and communication skills
Project Leadership Experience – Proven ability to lead cross-functional projects and manage stakeholder relationships
Independent & Adaptive Work Style – Ability to work independently and manage multiple priorities in a fast-paced environment
Educational Background – Bachelor’s degree in Business, Information Systems, Computer Science, or related field
Master’s degree preferred

Nice to have:

Cloud Contact Center Expertise
Telephony & CX Knowledge
Data & Visualization Skills
Workforce Tools Familiarity
Agile Methodology Proficiency
Relevant Certifications
Analytical & Communication Strengths
Project Leadership Experience
Independent & Adaptive Work Style
Educational Background – Master’s degree preferred

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
August 17, 2025

Expiration:
August 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Senior Lead Analytics Consultant