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Senior Lab Manager

Whoop

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Location:
Qatar, Doha

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Category:
Research and Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers its members to perform at a higher level through a deeper understanding of their bodies and daily lives. We’re looking for a lab manager passionate about designing premium experiences to help envision our Doha participant strategy for our new WHOOP Labs location. To serve the company’s diverse testing and validation needs, WHOOP Labs completes tens of thousands of data collections a year and creates best in class experience for our participants. WHOOP Labs Doha will set the bar for product innovation research in the GCC, setting strategy for participant experience and contributing to advancing WHOOP technology. As the Senior Lab Manager, you will own the participant experience and onboarding process at WHOOP Labs Doha and collaborate closely with the rest of the team to create a rigorous, efficient lab.

Job Responsibility:

  • Collaborate with the Senior Research Recruiter to develop a vision for WHOOP Labs Doha participant experience
  • Own WHOOP Labs Doha “front of house” experience for folks coming to complete research sessions
  • Coordinate with retail staff to ensure arriving participants are supported
  • Work collaboratively with the WHOOP Labs teams to ensure the lab is running optimally
  • Own WHOOP Labs Doha communications, responding to incoming emails and messages
  • Maintain material inventory of lab supplies and place orders
  • Serve as an ambassador of the company
  • Grow and manage a network of local partnerships in Doha
  • Conduct regular research with existing participants and new groups to identify opportunities to improve participant experiences
  • Reports to the Associate Director, WHOOP Labs Doha

Requirements:

  • 3+ years of experience with luxury experience management in wellness, retail, hospitality or related industries
  • A passion for providing best in class experiences and efficient behind the scenes operations
  • Deep knowledge of local culture and ability to thoughtfully communicate localization considerations
  • Excellent verbal and written communication skills
  • Strong organizational skills, ability to plan ahead while still being flexible
  • Strong networking and collaboration skills, with experience training cross-functional team members
  • Strong attention to detail
  • Ability to remain calm and composed in high-pressure situations
  • Understanding of branding and marketing as it applies to customer experience
  • Passion for health and wellness
  • Proficiency in spoken Arabic
  • Fluency in verbal and written English

Nice to have:

  • Knowledge or interest in technology and the wearable industry
  • experience using WHOOP preferred

Additional Information:

Job Posted:
December 13, 2025

Work Type:
On-site work
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