Senior L2 Major Incident Manager

In this role, the Senior Major Incident Manager will own and drive the activities related to the Major Incident Management (IcM) process for Citi’s franchise critical applications and business services. You will collaborate directly with our business and client facing partners through your leading, commanding, and controlling major incidents where financial, reputational, and/or legal/regulatory impact to Citi exists. Your primary remit will be to lead and steer the course of our enterprise teams in support of resolving unplanned service interruptions and restoring service to our internal / external clients as rapidly as possible. One of the core benefits of joining our team is you will have the opportunity to gain a wealth of knowledge on a multitude of product and service offerings across the franchise and communicate with executive C-level management during these events. This is one of the few core functions at Citi where this degree of Enterprise level engagement exists.