This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Role Overview As a Key Account Manager, you will own and grow a portfolio of around 100+ clients. Your clients are fast-growing scale-ups, SaaS companies, and established Mid Market to small Enterprise organizations across sectors including tech, fintech, retail, healthcare, and professional services. This is a highly commercial and strategic account management role. Your mission is to renew, grow and secure your portfolio by leading upsell, win back, and expansion opportunities, while managing complex sales cycles, multi-stakeholder environments, and challenging commercial conversations. You will work in close partnership with a Customer Success Manager, forming a duo on your portfolio to drive both commercial growth and long-term client success.
Job Responsibility:
Managing and growing a portfolio of around 100+ existing clients
Driving ARR and NRR growth across your portfolio through upsell, win back, and expansion
Identifying and closing upsell and cross-sell opportunities within existing accounts
Re-engaging former clients, understanding churn reasons, rebuilding the value case, and winning them back
Expanding existing accounts into new subsidiaries, entities, or decision-making scopes
Securing renewals and reducing churn by proactively identifying risks and leading recovery plans when needed
Leading complex sales cycles and negotiations involving multiple stakeholders, buying committees, and senior decision-makers
Managing difficult commercial conversations, whether a client is unhappy, at risk of churning, or pushing back on pricing
Navigating tripartite relationships when relevant, including with HR Media agencies acting as intermediaries between clients and Welcome to the Jungle
Acting as a trusted advisor to help clients maximize the value of Welcome to the Jungle's solutions
Partnering with internal teams to deliver a strong client experience and long-term business impact
Maintaining strong commercial discipline through rigorous pipeline management, forecasting, and CRM hygiene
Contributing to team excellence by sharing feedback, best practices, and ideas to improve processes and execution
Continuously strengthening your HR expertise to become a trusted advisor on hiring trends and talent market challenges
Requirements:
You likely have between 5 and 8 years of total experience, including at least 3 years in an Account Manager or Key Account Manager role.
A previous Account Executive background is a strong plus.
You have worked on Mid Market accounts or above, ideally in SaaS, and are comfortable operating in commercial environments that require strategic account thinking rather than transactional sales.
To thrive in this role, you bring both the mindset and the execution skills of a strong commercial KAM: You know how to grow a portfolio through upsell, expansion, and retention
You are comfortable with complex sales cycles, senior stakeholders, and multi-layered account strategies
You are confident in negotiation and in handling challenging client conversations
You have a track record of high performance and a strong appetite for results
You are entrepreneurial, proactive, and eager to create opportunities
You adapt well in fast-changing environments and stay effective when priorities evolve
You welcome feedback and use it to raise your level
You bring positive energy, ambition, and strong team spirit
What we offer:
4-day workweek policy
Flex remote policy (up to 2 days working from home)