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As a Senior Key Account Manager, you will be managing partner relationships with strategic API Connectivity & Enterprises partners. You will be responsible for recruitment, enablement and optimization of our strategic partnerships and become their trusted advisor with the aim to become their number 1 partner and accelerate growth and performance on both sides.
Job Responsibility:
Own a portfolio of Airbnb’s key partners and act as the key representative for these partners.
Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels.
Develop strong and trusting relationships with executives and decision makers/key influencers within your API & Enterprise customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met.
Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities
Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth.
Support partners through deep understanding of API and technical integrations
Educate clients on our product roadmap and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience
Represent Airbnb in external meetings and industry events
Requirements:
8+ years of professional experience in Strategic Partnership, Key Account Management and/or Connectivity role at a global technology or tech hospitality company
Experience with API integrations strongly preferred
World class account management experience with strong track record of successfully growing a book of business/geographic area and building enduring and successful client relationships
Experience in the hospitality technology space, knowledge of OTA specifications
Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs
Extremely data driven in the decision-making process to ensure timely, impactful and accurate actions are taken.
Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams.
Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment
Strong executive presence and the ability to effectively influence top leaders internally and within the industry
Passion for Airbnb, travel, and the sharing economy
Fluent verbal/written communication and presentation skills in English and Spanish
Ability to travel at least 25% of the time
Nice to have:
French as additional language is a plus
Previous experience as product manager, working with product teams is a plus