This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Purpose of the Job: This role plays a pivotal role in the growth and sustainability of Aramex's client relationships by managing the needs of key accounts and aligning them with the company's strategic objectives. This position involves a comprehensive understanding of client operations, enabling the development of customized logistics and supply chain solutions that address specific challenges and opportunities within their businesses.
Job Responsibility
Develop account plans and strategies to achieve sales targets and objectives
Foster long-term partnerships with clients to enhance loyalty and retention
Prepare and present performance reports to clients and senior management
Manage project timelines and deliverables for key account initiatives
Ensure compliance with contractual obligations and service level agreements (SLAs)
Coordinate with operations and supply chain teams to meet client expectations
Identify and resolve potential issues proactively to maintain client satisfaction
Provide training and support to clients on Aramex services and tools
Collaborate with marketing to develop targeted campaigns for key accounts
Conduct benchmarking studies to ensure competitive service offerings
Stay updated on industry trends and best practices to drive continuous improvement
Develop and manage strategic relationships with key clients to drive business growth
Understand clients' business objectives and tailor logistics solutions to meet their needs
Act as the primary point of contact for key accounts, addressing inquiries and concerns
Conduct regular business reviews to assess client satisfaction and identify improvement areas
Monitor account performance metrics and provide insights for optimization
Identify upselling and cross-selling opportunities to maximize revenue
Negotiate contract terms, pricing, and service agreements with key clients
Analyze market trends and competitor activities to inform account strategies
Requirements
Bachelor's degree in business administration, Supply Chain or a related field
5-7 years' experience in account management or sales, with a focus on logistics or supply chain
Strong proficiency in Microsoft Office and CRM software
Proven track record of managing key accounts and achieving revenue growth
Experience in developing and maintaining strategic relationships with clients
Strong understanding of logistics and supply chain processes and best practices
Demonstrated ability to analyze market trends and apply insights to account strategies
Experience in negotiating contracts and managing pricing agreements with clients
Previous experience in a customer-facing role, ensuring exceptional service delivery