Senior Key Account Manager

• Deliver against annual budgets for 3t Training Services, setting individual sales targets for each team member
• Work closely with General Manager, to ensure effective delivery of strategic initiatives to meet and exceed annual sales budget
• Managing the KAM team, including monitoring performance, providing coaching and training, and motivating the team
• Act as the main point of contact for our largest B2B clients, addressing their needs and concerns
• Build and maintain strong relationships with key decision-makers and stakeholders within your designated B2B accounts
• Understand client goals and objectives to provide tailored solutions
• Identify growth opportunities within existing accounts and collaborate with crossfunctional teams to implement strategies
• Generate leads for wider 3t product streams to refer to relevant 3t Business Development Manager product specialists
• Meet and exceed sales targets and objectives
• Provide relevant insights to leadership on the performance of the KAM team
• Manage performance of the team including monthly/quarterly/annual appraisals
• Review pipeline and CRM with the team and ensure timely progression of leads and opportunities
• Build and nurture relationships with existing clients, understanding their needs and pain points
• Develop and implement strategic account plans in collaboration with the sales and marketing teams
• Monitor and analyse account performance metrics
• Maintain accurate and up-to-date records of sales activities, opportunities, and client interactions in the CRM system
• Provide regular sales reports, forecasts, and market feedback to the management team
• Collaborate with the marketing team to develop effective promotional materials, campaigns, and digital marketing strategies
• Provide leadership and guidance to junior account management staff
• Work closely with 3t finance teams to ensure a proactive approach to cash collection and billing
• Work closely with the General Manager to ensure a smooth and effective customer experience for our key client accounts

• Proven experience of managing account management / sales teams in the energy sector
• Proven experience in a large/complex client account management role
• A strategic thinker with the ability to innovate and develop new approaches
• Familiarity with training management systems, learning management systems (LMS), or related technologies would be a plus
• Knowledge of energy sector regulations, compliance requirements, and workforce development standards
• Demonstrates a clear commitment to providing first class customer care / services
• Highly organised / meets deadlines
• Maintains a professional appearance
• Ability to remain calm and be assertive during busy periods or when dealing with challenging situations
• Discreet with the ability to maintain confidentiality
• Proficiency in using CRM software, Microsoft Office Suite, and other sales and productivity tools
• Results-driven approach with a focus on achieving and exceeding targets
• Solution orientated sales mindset
• Strong understanding of training and workforce development needs within the core Training Services industries
• Excellent interpersonal and communication skills
• Excellent problem-solving and decision-making abilities
• Ability to work collaboratively in a cross-functional team environment
• Demonstrated ability to identify and qualify new Sales Qualified Leads (SQLs)
• Strong negotiation and contract management skills
• Self-motivated, target-driven, and able to work independently with minimal supervision
• Leadership qualities with the ability to mentor and guide junior team members

Familiarity with training management systems, learning management systems (LMS), or related technologies would be a plus

• Competitive Salary
• Car Allowance / Company Car
• Sales Bonus