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The Sr Key Account Manager Screening Solutions will drive product growth and market penetration for screening solutions in Canada, focusing on strategic relationships with healthcare providers, institutions, and stakeholders. The role is responsible for delivering diagnostic solutions, enhancing customer relationships, and driving accountability for preventive cancer screenings in Canadian healthcare systems. The Sr KAM will generate deep insights into local healthcare ecosystems, identify opportunities to improve patient outcomes, and lead the implementation of business and account plans. This position is field based.
Job Responsibility:
Generate deep insight into Canadian healthcare ecosystems and market landscape to identify opportunities for improved patient outcomes through integration of screening solutions
Analyze the treatment journey across the local system of care to identify account opportunities and work with HCPs to improve clinical decision making and population health outcomes
Build a network of relationships within accounts to gain insight into system, customer, and patient unmet needs, including clinical stakeholders and administrators
Capture information on customer interactions using CRM tools, including point of contact information, sales call activities, market intelligence, funnel development, and other data points
Synthesize data from formal and informal sources to understand the evolving local care system, leveraging tools such as Engage (CRM), Excel, Tableau, and available research to make data-driven decisions
Develop and implement business and account plans to increase visibility and awareness of screening products and maximize opportunities and sales growth
Lead the implementation of customer-specific engagement approaches that evaluate and address customer needs, collaborating with internal stakeholders including Medical Affairs, Marketing, and Screening Advocates
Inform, educate, and enable target physician and stakeholder groups about screening products and value propositions, equipping them to make informed decisions about product choices
Proactively drives business growth by focusing on customers with highest potential and initiating connections to uncover unmet needs and opportunities
Seek regular feedback from customers about their experience, service, satisfaction, and perceived value
Lead successful implementation of account plans through collaboration and coordination with key internal stakeholders to develop and execute strategies, enhance customer satisfaction, and improve patient outcomes
Ensure execution of targeted tactics to deliver business goals in coordination with cross-functional stakeholders, including Account Managers, Marketing, Sales Operations, and Internal Sales Support
Communicate a clear and compelling description of customer needs and opportunities to internal stakeholders to mobilize resources and shape solutions
Ensure business is conducted to the highest ethical and professional standards, consistent with company guidelines, policies, and regulatory requirements
Strong verbal and written communication skills, including strong questioning and listening skills
Confident, professional, and credible presence
Strong presentation skills: ability to effectively convey concepts in a clear, concise, and professional manner through telephone and face-to-face interactions
Excellent interpersonal, time management, and organizational skills
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Support and comply with the company’s Quality Management System policies and procedures
Maintain regular and reliable attendance
Ability to act with an inclusion mindset and model these behaviors for the organization
Ability to work designated schedule
Ability to work nights and/or weekends, as needed
Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day
Ability to work on a computer and phone simultaneously
Ability to travel up to 90% of working time away from work location, may include overnight/weekend travel
Requirements:
Bachelor’s Degree in Life Sciences, Business, or related field
advanced degree preferred
5+ years of experience in pharmaceutical or diagnostics sales, preferably in oncology or screening
Demonstrated ability to perform the essential duties of the position with or without accommodation
Deep understanding of Canadian healthcare system, reimbursement pathways, and screening protocols
Strong communication, negotiation, and stakeholder engagement skills
Experience with CRM tools and data-driven account planning
Possession of a valid driver’s license
no suspended, revoked, surrendered, invalid, etc. allowed
Applicants must be currently authorized to work in country where work will be performed on a full or part-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time
Nice to have:
Familiarity with and experience with early cancer detection solutions