Senior Java Application Development Engineer - IVR Contact Center

• Design, develop, and maintain Java-based microservices that are scalable, secure, and high performing
• Implement RESTful APIs and integrate services with internal and external systems
• Collaborate with architects and tech leads to implement solution designs aligned with enterprise standards
• Contribute to cloud-native development, including containerization, configuration, and deployment of services
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Has the ability to operate with a limited level of direct supervision
• Acts as SME to senior stakeholders and /or other team members
• Work closely with UI, QA, and product teams to deliver end-to-end features
• Apply best practices in coding, testing, logging, and monitoring to ensure system reliability
• Assist in integrating AI/ML capabilities into applications, such as model consumption or intelligent automation
• Participate in code reviews, technical discussions, and continuous improvement initiatives

• 8-12 years of experience in Java and enterprise application development
• Hands-on experience building and supporting microservices architectures
• Strong knowledge of REST APIs, Spring Boot, and related Java frameworks
• Experience with cloud platforms, containers, and CI/CD pipelines
• Java, Spring boot, Microservices, JavaScript, NodeJS, API Gateways, MongoDB with Exposure to AI/ML concepts, platforms, or model integration in applications
• Familiarity with frontend technologies or experience collaborating with UI teams
• Understanding of system design, performance, and basic security principles
• Good communication skills and the ability to work effectively in agile, cross-functional teams
• Bachelor’s degree/University degree or equivalent experience

Good to have IVR domain function expertise with Call routing understanding