Senior ITSM Change Coordinator Job at Randstad (Chennai)

Service Delivery Manager

The Service Delivery Manager is a senior operational and service role accountabl...

Location

United Kingdom , Macclesfield, London

Salary:

Not provided

HotSchedules Corporate

Expiration Date

Until further notice

Requirements

5+ years in service delivery management
Experience with a Software as a Service (SaaS) delivery model
Experience in Agile/DevOps environments
Strong technical knowledge and deep understanding of IT Service Management (ITSM) frameworks and ITIL best practices
Demonstrable experience in managing incidents, problems, changes, and releases
Experience with Cloud, Colo, and Hybrid environments
Experience in performance metrics analysis and reporting
Excellent leadership and communication skills, with the ability to interact professionally with a diverse group of stakeholders, managers, and subject matter experts
Proven ability to manage multiple projects, ensuring they are delivered on time, within scope, and on budget
Skilled in Agile/Lean delivery

Job Responsibility

Accountable for high-quality end-to-end service delivery to customers
Aligns service outputs with business goals, SLAs, and industry standards
Manages the delivery of Technology services to meet agreed SLAs and performance targets
Implements and oversees robust and scalable Technology processes such as Incident, Problem, Change, Release, Defect, Service design, and Transition
Oversee the resolution lifecyle for high priority defects impacting customers by actively engaging with the Support and Customer-facing teams
Acts as the primary contact point for escalations regarding service delivery issues
Coordinates with cross-functional teams (e.g., Product, Engineering, Cloud Operations, Support, Customer Success) to ensure any priority escalations are identified and owned
Articulates risks and progress clearly to stakeholders and drives issue resolution plans
Leads the design, planning, and execution of multiple inter-department service delivery projects within scope, time, and budget
Supports audits and compliance requirements such as SOC related to Technology service management

What we offer

25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays
Flexible working hours and hybrid working environments
Wellness activities and a lot of pampering included
Gym subscription discounts
Laptop and equipment
Healthcare expense claim tools
Certifications
Annual meet ups
Enhanced parenting scheme
Cycle to work scheme and season ticket loan provided

Senior Response Manager

We’re looking for a Senior Response Manager to lead Wavelo’s incident response f...

Location

Canada

Salary:

84400.00 - 105500.00 CAD / Year

Tucows

Expiration Date

Until further notice

Requirements

5–7+ years experience in incident management, SRE, or IT operations leadership, preferably in SaaS, cloud, or telecom contexts
Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience
Proven success leading high-severity incidents in distributed, cloud-native systems
Strong understanding of incident lifecycle, ITSM principles, and cross-functional coordination
Excellent communication skills - able to synthesise technical details into actionable updates for executive and customer audiences
Deep familiarity with monitoring and observability tools
Strong grasp of RCA methodologies and ability to drive follow-through
Demonstrated ability to lead change through influence - not just authority

Job Responsibility

Lead Major Incident Response: Be the point person during high-severity incidents, coordinating engineers, product teams, and leadership toward resolution
Drive Communications: Own internal and external communications during incidents - ensuring transparency, clarity, and calm throughout
Post-Incident Reviews (RCAs & PIRs): Run or oversee blameless incident reviews, identifying systemic risks and driving real change
Tooling & Monitoring Strategy: Shape and improve our usage of monitoring, observability, and alerting tools such as Grafana, Datadog, PagerDuty/Jeli, and Slack-based workflows
Resilience Improvements: Use incident data to reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) across all services
Coach & Mentor: Support and develop other Response Managers, Engineers on-call, and team leads in their incident response skills
Partner with Engineering & Product: Help integrate incident learnings into product roadmaps, technical debt planning, and deployment strategies
Define KPIs & Reporting: Establish and track key metrics for incident volume, impact, recovery times, and recurrence patterns
Champion Operational Maturity: Help the company scale its resilience mindset as we grow—through documentation, training, and great tooling

What we offer

generous benefits
reasonable accommodation for individuals with disabilities

Fulltime

New

Senior Desktop Engineer

We are seeking a Senior Desktop Engineer to provide technical leadership for an ...

Location

United States , Horsham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5–7+ years of experience in desktop engineering or endpoint management, including a senior or lead role
Strong hands‑on experience with Microsoft Intune (non‑negotiable)
Advanced knowledge of Windows endpoint administration
Experience implementing automated or zero‑touch deployment solutions
Proven experience in endpoint security, compliance, and configuration policies
Working knowledge of vulnerability management in regulated environments
Experience with application packaging and enterprise software deployment
Ability to lead technical initiatives and make architectural decisions
Strong communication and audit‑ready documentation skills

Job Responsibility

Lead the design, deployment, and lifecycle management of enterprise desktop, laptop, and mobile environments
Architect and maintain modern endpoint management platforms (e.g., Microsoft Intune or equivalent)
Establish and enforce endpoint standards, baselines, and best practices
Oversee application packaging, testing, deployment, and lifecycle management
Serve as the highest‑level escalation point for complex endpoint incidents
Own endpoint compliance controls aligned with regulatory and audit requirements
Lead patching, remediation planning, and endpoint vulnerability management
Monitor and remediate endpoint security posture (encryption, EDR, baselines, device health)
Maintain documentation and evidence for internal and external audits
Partner with security and risk teams to mature endpoint control frameworks

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Messaging Services Specialist

The Messaging Services Specialist will support and maintain messaging technologi...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Flexible working in shifts supporting 24X7 steady state operations
Good analytical and problem-solving skills
Energetic, self-motivated and self-sufficient in accomplishing tasks
Experience in most issues that may arise
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
Proficient on Messaging technologies- Microsoft office 365, Exchange 2013/2016 on-prem environment and Clients-Outlook (All versions), OWA, mobile device management, Sharepoint, Enterprise vault, Skype for business, Boundary Servers etc.
Troubleshooting skills on end user support tasks, recipient’s management-User Mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox-move/permission, import/export client & application troubleshooting, PowerShell commands and server support
Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management. Service management and service level management
Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
Good Experience in Customer Coordination (understand customer needs and providing solutions)

Job Responsibility

Support and maintain messaging technologies, including Microsoft Office 365 and Exchange
Participate in troubleshooting and resolution of client problems using integrated data processing and communication solutions
Perform a variety of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests
Work with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients
Flexible to extend beyond work hours towards accomplishing assigned tasks
Regularly exercise discretion and independent judgment on technical matters
Build deeper understanding of processes, procedures, customers and organization

Network Support Lead

We are looking to recruit a Network Support Lead for a leading technology consul...

Location

United Kingdom , Worcester

Salary:

65000.00 - 75000.00 GBP / Year

DataCareers

Expiration Date

Until further notice

Requirements

Hands-on experience with Cisco networking technologies
CCNA minimum, CCNP preferred
Proven experience in a technical support or service desk environment, ideally in a senior or team lead capacity
Strong leadership skills, able to coach, mentor, and motivate technical staff
Excellent problem-solving, analytical, and troubleshooting abilities
Solid understanding of enterprise networking, infrastructure, and common IT technologies
Experience with ITSM or ticketing platforms (incident, request, change management)
Strong communication skills, both written and customer-facing
Proactive, customer-focused mindset with strong ownership and accountability
Valid driving licence for client visits

Job Responsibility

Lead and support the Service Desk team in day-to-day network and technical operations
Act as first point of escalation for complex technical issues, including Major Incidents and Priority 1 tickets
Oversee ticket resolution, monitoring alerts, and ensuring proactive service management
Schedule and coordinate onsite visits where technical expertise is required
Produce service reports and participate in client service review meetings
Develop and refine team processes and best practices to improve efficiency and service quality

Fulltime

Service Operations Specialist

To assure SITA's competitive strength and business growth through the provision ...

Location

India , Bengaluru

Salary:

Not provided

SITA

Expiration Date

Until further notice

Requirements

Minimum 3 -5 years of proven experience in the network and/or application/system support domain, IT System Administrator and application support role, or in a similar infrastructure-focused role
Must have dealt directly with external customers delivering to SLAs
A background in hybrid IT environments (on-premises and cloud), with practical knowledge of virtualization platforms (e.g., VMware) and cloud services (e.g., AWS)
Strong hands-on experience in managing and troubleshooting servers, network infrastructure, enterprise applications, and client systems in complex IT environments
Experience in operation and maintenance of airport IT systems, networking and airline-specific applications is highly preferred
A background in Airport IATA standards, airline infrastructure/applications, SBD, E-Gates, and airport passenger/baggage (Pax/Bags) systems would be an added advantage
Proficiency in Windows and Linux server environments, including installation, configuration, and administration
Strong knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP, and VPN
Strong hardware knowledge such as server, router, switch etc.
Knowledge on web server such as Apache, Tomcat

Job Responsibility

Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations
When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA
Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups
Ensure shortest restoral times possible initiating the timely escalations to specialized resolver groups inside and outside SITA according to the customer contracts SLAs and monitoring requirements
To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance support and direct management
Proactively detect problems related to service and infrastructure operations and delivery services conduct diagnostics and provide service request ownership to ensure resolution of customer problems
Support the senior team members in the management reporting and co-ordination of day-day tasks during absence of the Lead Engineer
Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations
Use the appropriate tools and equipment to perform the installation intervention and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided

What we offer

Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Fulltime

Senior IT Operations Analyst

We are looking for a Senior IT Operations Analyst to provide advanced systems an...

Location

United States , Las Vegas

Salary:

Not provided

Technologent

Expiration Date

Until further notice

Requirements

4–5 years of experience in IT operations, systems support, or Tier 3 application support roles
Strong experience troubleshooting Windows Server environments
Working knowledge of SQL for data validation, troubleshooting, or backend support
Experience managing escalations and leading incident resolution efforts
Familiarity with ITSM / ticketing systems (e.g., ServiceNow or similar)
Excellent communication and stakeholder coordination skills

Job Responsibility

Lead and manage complex incident resolution and escalation efforts across applications, systems, and infrastructure
Perform advanced troubleshooting on Windows Server environments and backend systems
Support and lead system and application upgrades, patches, and change activities
Analyze data and logs, including basic SQL queries, to support root cause analysis and issue resolution
Coordinate closely with vendor partners and internal IT teams to drive timely, high-quality resolutions
Maintain ownership of high-priority incidents, including communication, status reporting, and post-incident reviews
Develop and refine runbooks, support documentation, and operational best practices
Provide guidance and mentoring to junior analysts as needed

Account Delivery Manager

The Account Delivery Manager is a direct client contact position responsible for...

Location

Australia , Adelaide

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

3 - 8 years relevant business experience
ITIL/ITSM experience
Ability to build & manage strong customer relationship at the senior level
Strong influence & negotiation skill
Capability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations
Competence to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
Aptitude to understand & analyze an issue or problem to develop & implement a corrective action plan
Applies appropriate technical knowledge and methods to resolve complex business issues
Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
Adeptness to proactively & effectively manage risk on medium to high risk projects

Job Responsibility

Develops and nurtures senior management relationships with the customer
Owns customer operational relationship: develops & nurtures to excellent customer satisfaction
Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication
Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan
Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls
Ability to effectively and proactively manage risk for medium to high risk projects
Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
Develops & manages account service delivery plan. Contributes to strategic account plan

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion celebrating individual uniqueness.

Fulltime

Senior ITSM Change Coordinator

Randstad

Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 27, 2025

Expiration:
February 16, 2026

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Senior ITSM Change Coordinator

Randstad

Location:India , Chennai

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 27, 2025

Expiration:February 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
India , Chennai

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
December 27, 2025

Expiration:
February 16, 2026