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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Senior IT Technician (End User Computing)

United Kingdom, Cheltenham 34000.00 - 38000.00 GBP / Year · Job Posted June 29, 2026
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Job Description

Are you a skilled IT professional looking for a more balanced role that combines hands-on advanced troubleshooting with long-term endpoint design? Cheltenham College is seeking an experienced, approachable, proactive Senior IT Technician who will take technical ownership of our diverse endpoint environment, managing over 1,400 predominately Apple, endpoints. You will join a well-resourced IT Support team of seven. While our four front-line technicians handle initial user support and service fulfilment, you will act as the escalation point for complex device, operating system, and deployment issues across the College.

Job Responsibility

  • Configure, maintain, and optimize our Microsoft Intune and Jamf (Pro/School) environments
  • Design and deploy device compliance policies, configuration profiles, and automated patch management workflows
  • Take ownership of complex 2nd line support tickets escalated by our front-line technicians
  • Diagnose and resolve advanced device, software application, and user profile issues
  • Build, test, and deploy software packages across macOS, iOS and Windows operating systems
  • Partner with our Infrastructure Specialist on cross-department projects
  • Work closely with external specialist suppliers for higher-risk configurations
  • Help with daily first-line tickets during busy periods
  • Cover the standalone Saturday morning shift (1-in-6 during term time)
  • Create clear technical documentation and standard operating procedures

Requirements

  • Proven experience diagnosing, repairing, and supporting macOS, iOS and Windows desktop environments at scale
  • Clear, empathetic communication
  • The confidence and focus to manage your own workload and operate autonomously
  • A logical approach to learning

Nice to have

  • Practical exposure to MDM platforms (Microsoft Intune / Endpoint Manager, Jamf Pro, or Jamf School)
  • Familiarity with Apple School Manager (ASM) and volume purchasing workflows
  • Exposure to cloud identity management (Microsoft Entra ID / Active Directory)
  • Existing professional certifications (e.g., Jamf Certified Associate/Tech, Microsoft Modern Desktop Administrator)
  • Working in a school IT environment

What we offer

  • Lunch during term time
  • Executive Pension Scheme
  • Complimentary membership to College's gyms and pool
  • Discounts at local retailers
  • Health & wellbeing and hospitality venue discounts
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