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Reporting to the Director of IT and Data Sciences, we are seeking a Senior IT Systems Administrator to support the implementation, operation, and continuous improvement of Cabaletta’s IT infrastructure and collaboration systems. This individual will work across departments to ensure systems are reliable, secure, and aligned with business needs. This is a hands-on role requiring strong experience with Microsoft 365, AWS hybrid cloud environments, and Linux/Windows systems. The role also involves close collaboration with internal stakeholders and external service providers to support consistent, high-quality IT service delivery. This role is located in Center City, Philadelphia. We operate in a hybrid work environment, with an expectation of 2+ days per week in the office as needed.
Job Responsibility:
Own and contribute to the design, implementation, configuration, and support of servers, network devices, and firewalls in collaboration with IT and business teams
Own the operational health of IT systems, including end-user support, break-fix activities, monitoring, patch management, system backup/recovery, system administration, troubleshooting, and issue resolution
Lead and coordinate Tier 2/3 escalations, ensuring timely resolution with internal stakeholders and external partners
Serve as a primary technical point of contact for external service providers, ensuring alignment with operational and security expectations
Partner with external support providers to maintain consistent service delivery, including responsiveness, quality, and adherence to service expectations
Review escalations, recurring issues, and incident trends to identify improvement opportunities and reduce operational risk
Coordinate and communicate infrastructure and system changes, ensuring proper documentation and alignment with internal processes
Collaborate with internal stakeholders and service providers to prioritize work and support a high-quality end-user experience
Contribute to continuous improvement of IT service delivery processes and operational practices
Administer and support core Linux and Microsoft technologies across cloud and hybrid environments
Maintain and support AWS hybrid cloud environments (EC2, VPC, Elastic Load Balancing, RDS, S3)
Maintain and support Microsoft 365 systems (Exchange, SharePoint, Teams, Entra ID)
Support implementation and maintenance of cybersecurity controls across infrastructure and cloud environments, including identity, access, and endpoint protections
Support identity and access management practices, including role-based access and least privilege principles
Assist in monitoring, responding to, and remediating security events with internal teams and external partners
Contribute to vulnerability management activities, including patching, system hardening, and periodic security reviews
Maintain business continuity and disaster recovery systems, including periodic testing for compliance and data retention
Ensure IT systems comply with cybersecurity and regulatory standards, including participation in audits, risk assessments, and remediation efforts
Create and maintain comprehensive IT documentation (SOPs, user guides, training materials, test plans, validation documents)
Support lifecycle management of IT systems across on-premise and cloud platforms
Collaborate with QA/CSV teams on validation processes, including development and execution of test scripts
Support data integrity processes for IT systems and laboratory environments
Provide training and support to staff and partners on effective use of technology
Perform other assignments and projects as required
Requirements:
Bachelor’s degree with 5+ years of experience as a Systems Administrator or similar role in biotech, pharmaceutical, or life sciences industries
Experience with LAN/WAN networks, including wireless and firewall management
Strong experience with AWS services, including EC2, VPC, Elastic Load Balancing (ALB/NLB), RDS, and S3
Strong experience with Windows Server (2016/2019/2022) and RHEL (7/8/9)
Experience supporting Microsoft 365 applications, including Exchange, SharePoint, Teams, and Entra ID (SSO, SAML, OIDC)
Solid understanding of Active Directory, Group Policy, and file system permissions
Experience with backup and recovery platforms
Experience supporting cybersecurity practices in a regulated environment, including patch management, access controls, and endpoint security
Familiarity with firewalls, network security concepts, and identity management
Excellent problem-solving, communication, and organizational skills
Strong curiosity and ability to learn quickly in a fast-paced environment
Strong client support orientation and ability to work with users across varying technical skill levels
Comfortable operating in a growing, dynamic organization
Nice to have:
Experience supporting segmented or regulated network environments
Exposure to security monitoring tools (e.g., SIEM, endpoint detection and response)
Experience working with external service providers or managed services environments