Senior IT Support Technician

We are looking for a driven and experienced Senior IT Support Technician to serve as the primary IT presence in our New York office. This is a hands-on, site-focused role suited to someone who has built their career in fully cloud-based, SaaS-heavy environments and is comfortable operating as the sole IT professional in their timezone and location. You will be the first point of contact for all IT needs in New York, trusted to make day-to-day decisions independently and keep the office running smoothly. At the same time, you will be an active member of our distributed global IT team, collaborating across time zones to deliver a consistent support experience for all Acast employees — wherever they work. Acast operates a fully cloud-based infrastructure with no on-premise servers. Our workforce is hybrid and globally distributed, relying heavily on SaaS applications for everything from communication and collaboration to device management and identity. If this is the kind of environment you have thrived in before, this role will feel like a natural fit. This role is based in our New York office on a hybrid schedule of a minimum of 3 days per week in the office, and reports directly to the Global Director of IT.