Senior IT Support Specialist

• Serve as the primary escalation point for challenging technical issues and perform deep‑dive troubleshooting across hardware, software, networks, and cloud services
• Lead or support technology projects such as device rollouts, system upgrades, network improvements, or new tool implementations
• Provide technical guidance and coaching to junior and mid‑level team members, helping strengthen documentation, workflows, and troubleshooting standards
• Monitor and optimize IT systems, including endpoints, network equipment, productivity tools, and device management platforms
• Work with outside vendors to resolve complex issues, coordinate repair or replacement needs, and evaluate potential new solutions
• Identify recurring technical problems and recommend improvements to reduce future incidents
• Support security practices by ensuring devices, users, and systems stay compliant with organizational standards

• 5 or more years of progressive hands‑on experience in IT support or system administration
• Strong knowledge of Windows environments, Office 365, endpoint security tools, and device management platforms
• Solid understanding of networking concepts including switches, firewalls, wireless access points, VLANs, and VPNs
• Experience diagnosing and resolving hardware issues across laptops, desktops, and networking equipment
• Ability to manage small projects, communicate clearly with technical and non‑technical stakeholders, and work independently with minimal oversight

Familiarity with VoIP systems, printing environments, and security technologies such as surveillance or access control is a plus

• medical
• vision
• dental
• life and disability insurance
• company 401(k) plan