Senior IT Support Engineer, Checkr

Checkr

Location:
United States, San Francisco

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

99000.00 - 116000.00 USD / Year

Save Job

Apply Position

Job Description:

Checkr is looking for a Senior IT Support Engineer to provide in-person technical support at their San Francisco headquarters. The role involves providing high-level support for hardware, software, and networking issues, mentoring junior engineers, participating in root cause analysis, and ensuring the reliability of IT infrastructure.

Job Responsibility:

Serve as the primary onsite support lead for our San Francisco office, ensuring the reliability and performance of all local IT infrastructure
Lead or assist in the physical deployment and maintenance of hardware during planned projects and changes
Provide in-person, high-level support for issues and serve as the main on-site point of contact for IT within the San Francisco office
Maintain precise and up-to-date ticketing and project reports within IT systems
Act as the final escalation point for complex and recurring incidents that cannot be resolved by junior support engineers
Participate in an on-call rotation
Perform advanced troubleshooting and in-depth diagnostics to identify the root cause of systemic issues
Develop and implement permanent solutions or robust workarounds to restore service and prevent recurrence
Lead Root Cause Analysis (RCA) efforts for critical incidents, documenting findings and proposing long-term corrective actions
Create and maintain knowledge base articles detailing complex solutions, best practices, and troubleshooting guides to empower lower-tier support staff
Mentor and train junior support engineers to improve their technical skills and reduce the need for escalations
Participate in Major Incident Management teams, providing expert-level technical support to resolve high-priority outages quickly
Collaborate with engineering, development, and infrastructure teams to identify and resolve underlying service issues
Proactively monitor system performance and trends to identify potential problems before they impact users
Provide technical input for new projects, system upgrades, and change management processes to ensure future services are reliable and supportable
Contribute to the continual service improvement of IT processes and services, aligning with ITIL principles.

Requirements:

4+ years experience with Mac and PC technical support
4+ years experience working in a heavily SaaS-based environment (Google Workspace, Okta, Slack, Miro, Atlassian, Zoom, etc.)
3+ years coordinating with stakeholders to provide a high level of customer care with onsite support for executives and ICs within the Checkr office
Ability to create strong connections with internal and external teams
Deep understanding of computer fundamentals: networking, hardware & operating systems
Experience performing hardware/software configuration and troubleshooting on MAC & Windows devices
A positive attitude and excitement for building new processes and policies for a rapidly growing organization
Ability to form strong relationships with internal and external stakeholders
Experience with MDM (Kandji, Intune)
Ability to work daily in our San Francisco office.

What we offer:

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Senior IT Support Engineer