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Senior IT Support Engineer

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Plaud

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Location:
Singapore , Singapore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,500,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Job Responsibility:

  • Own and govern the full lifecycle of overseas IT assets (Singapore, US, EU), ensuring compliance, secure recovery, and audit accuracy
  • Provide Tier 2/3 end-user support and maintain office IT infrastructure in Singapore while serving as the regional escalation point
  • Lead overseas ELV and Smart Office projects end-to-end, ensuring compliant, on-time, and zero-defect delivery
  • Operate and optimize regional network and infrastructure environments to ensure secure and stable connectivity
  • Manage endpoint security and software governance across overseas regions to minimize risk and ensure compliance

Requirements:

  • Bachelor’s degree in a relevant field with 5–8 years of IT operations experience, including regional or lead responsibilities
  • Strong hands-on experience in global IT asset management and endpoint administration using Jamf, Intune, and Apple Business Manager
  • Expert-level macOS and Windows support skills with solid understanding of enterprise networking and infrastructure
  • Proven ability to deliver multi-site ELV or Smart Office projects and manage overseas vendors to successful acceptance
  • Fluent in Mandarin and professional English, with at least one advanced certification (PMP, CCNP, Jamf, or ITIL) and a strategic mindset
What we offer:
  • An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success
  • Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity
  • Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency
  • Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires
  • Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity
  • Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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