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NTT DATA Logo NTT DATA · IT - Administration

Senior IT Support Engineer

Japan, Matsumoto-shi · Job Posted July 03, 2026
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Job Description

The VIP support technician is responsible for providing in-person and remote technical support for executives. This role provides white glove support and customer services, to ensure the executives are satisfied with their IT support. This role is responsible for the VIP user experience for the services NTT DATA delivers to them.

Job Responsibility

  • Provide onsite in person technical support for VIP users, with high level of customer service
  • Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets
  • May respond to calls after normal business hours per leader instructions
  • Identifies potential issues that could adversely impact end user experience and takes corrective action
  • Interact directly with clients and other internal and external sources to resolve issues
  • Performs advanced trouble-shooting techniques to address complex technical issues
  • Identifies risks and develops solutions for client tasks
  • Coordinates with on-site facilities and technical contacts regarding readiness and delivery issues
  • May distribute workload among team members
  • May prepare documentation to record and track issue resolutions
  • Often provides team leadership and mentoring
  • Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations
  • Provides technical feedback on technical process issues to improve overall service delivery
  • May act as team lead at times and coach team members
  • Travel may be required

Requirements

  • Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook
  • Good knowledge of Linux/Unix operating systems may be required
  • Strong knowledge of Windows operating system environment
  • Advanced client service skills
  • A+ desktop or equivalent skillset is required
  • The individual must have excellent Japanese communication skills (spoken, reading, and written)
  • Typically requires 4-6 years’ relevant experience
  • Undergraduate degree or equivalent combination of education and work experience

Nice to have

  • MCP, MCSE, CNE or Network+ certification is preferred
  • Proficiency in English (spoken, reading, and written) is preferred
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