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LGT Gruppe Holding AG Logo LGT Gruppe Holding AG · IT - Administration

Senior IT Support Engineer

Australia, Melbourne · Job Posted May 30, 2026
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Job Description

As a key member of the IT team, this role plays a vital part in delivering exceptional support to our business and clients. You will primarily provide second-line end-user computing support (hardware and software) to users in our Australian offices, with some first-line support where required. This role also involves contributing proactively to the continuous improvement of our end-user computing services and support processes. Additionally, you will participate in project-related tasks, such as hardware deployments, upgrades, and system enhancements.

Job Responsibility

  • Receive and handle email, telephone and walk-up requests for service from internal and external customers
  • Take full ownership of issues, tasks and ad-hoc queries
  • Act as the escalation point for Level 1 Helpdesk queries
  • Oversee IT workstation deployments, moves, and accessory replacements
  • Mentor and train junior team members
  • Image and deploy laptops for new starters and replacement devices
  • Identify, package, test, and deploy software updates
  • Prioritise, diagnose, and resolve more complex Incidents
  • Fulfill Service Requests
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Manage Identity and Access Management (IAM)
  • Liaise with suppliers for managed printer services
  • Identify and implement changes to improve end-user computing services
  • Contribute to organisational projects and changes
  • Create and maintain comprehensive documentation
  • Take ownership of advanced issues
  • Troubleshoot software, hardware, and networking issues
  • Provide technical leadership in troubleshooting
  • Manage competing priorities

Requirements

  • ITIL v3 or 4 certification
  • minimum of 4 years’ experience working as a Desktop Support Engineer
  • experience in using and supporting Windows and Microsoft Office suite of products
  • basic knowledge and understanding of networking concepts
  • working familiarity with ITIL service management practices
  • experience using endpoint management (e.g. Microsoft SCCM and InTune)
  • experience using IT Service Management (e.g. Service Now, JIRA or Ivanti) tools
  • knowledge of Apple iOS devices
  • knowledge of email and messaging (Outlook/Exchange/Teams)
  • knowledge of Active Directory, GPO, management and troubleshooting

Nice to have

  • degree qualified
  • experience within financial services

What we offer

  • Competitive salary package
  • Opportunity to participate in a discretionary bonus program
  • Flexible working environment
  • Employee Assistance Program
  • Health & Wellbeing program
  • Employee Referral Program
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