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Senior IT Support Engineer

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Advocate Group

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Location:
United Kingdom , Haydock

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

40000.00 - 45000.00 GBP / Year
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Job Description:

We’re partnering with a well-established, fast-paced organisation to hire a Senior IT Support Engineer into their infrastructure team. This is a broad, hands-on role supporting both end users and core systems, with the opportunity to get involved in projects and continuous improvement across the IT function. The environment is varied, with exposure to office, production, and warehouse settings, supporting circa 400 users across multiple locations.

Job Responsibility:

  • Provide 1st - 3rd line support across users, systems, and infrastructure
  • Maintain and monitor server environments, backups, and system performance
  • Administer Active Directory, including Group Policy and user management
  • Support and manage virtualised environments (Hyper-V)
  • Maintain network infrastructure (switches, WiFi, firewalls)
  • Troubleshoot and resolve technical issues across hardware and software
  • Support IT projects (e.g. cloud migrations, VoIP to MS Teams)
  • Ensure systems comply with IT policies, security, and best practices
  • Create and maintain technical documentation
  • Identify areas for improvement and proactively enhance systems and processes

Requirements:

  • Strong experience across Microsoft technologies (O365, SharePoint, Active Directory)
  • Solid understanding of Group Policy and server administration
  • Experience with virtualisation (Hyper-V) and networking (Meraki preferred)
  • Exposure to firewalls (Checkpoint ideal)
  • Experience operating across 1st - 3rd line support
  • Comfortable working in a hands-on, deskside support environment
  • Strong problem-solving skills with high attention to detail
  • Confident communicator, able to engage with stakeholders at all levels
  • Proactive mindset with a focus on continuous improvement

Nice to have:

  • Experience supporting multi-site environments is beneficial
  • Exposure to production, warehouse, or manufacturing environments is advantageous

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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