Senior IT Support Engineer with Japanese and English Job at NTT DATA (Tsuruga-shi)

Senior Technical Support Engineer

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Taiwan , Taipei

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
OR 5+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Japanese Language: fluent in reading, writing and speaking
English Language: confident in reading, writing and speaking
Microsoft Azure IAAS Platform – Knowledge of Microsoft Azure Platform services (IaaS) including Virtual Machines, VMSS, Azure Encryption, Image Builder, Compute Gallery, Azure Storage, Azure Portal – Administration and Troubleshooting
Azure Platform development and deployment Lifecycle
Familiarity with tools: PowerShell, Netmon, Fiddler, CLI
Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
Operating System – Windows and Linux – Familiarity with Active Directory, Security, OS Internals concepts (Windows & Linux)

Job Responsibility

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Fulltime

Senior Azure Cloud Customer Experience Engineer - Japanese Speaking

Every minute of every day, customers stake their entire business and reputation ...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
4+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations
At least 2+ yrs. of cloud experience
Ability to empathize with customers and convey confidence
Able to explain highly technical issues to varied audiences
Able to prioritize and advocate customer’s needs to the proper channels
Take ownership and work towards a resolution
Passion for customers and focus on delivering the right customer experience
Openness and ability to learn new skills and technologies in a fast-paced environment
Some understanding of cloud computing technologies

Job Responsibility

Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps
Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes
Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution’s lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms
Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns
Acts as a voice of customers and leverages customers' feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features
Partners with other teams (e.g., program managers, software engineers, product, customer service support [CSS] teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time
Other duties as assigned

Fulltime

Technical Support Engineer - Azure Subscription Management Support

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...

Location

Japan , Tokyo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry
Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
General IT Knowledge, Familiar with Microsoft Excel.
Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions) is a plus.
Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)
Strong communications skills
Effective, polished interaction with customer to gather information quickly
perform effective troubleshooting, communicate next steps and status, and drive to resolution
Demonstrable troubleshooting skills
Cross-team collaboration

Job Responsibility

Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Participate in communities with peer delivery roles.
Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Fulltime

Engineer, Senior

The position requires application responsibility of automotive gasoline/ diesel ...

Location

Japan , Yokohama

Salary:

Not provided

BorgWarner

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or above in turbocharging, internal combustion engine, fluid kinetics, or mechanical engineering
Minimum 3 years working experience in automotive turbocharger, engine technology development or application
Good organizational skills including the ability to prioritize, handle multiple projects simultaneously, and meet deadlines
Experience in procedures and workflow cycles of automotive industry is desired
Knowledge of the current quality specifications (IATF16949)
Proficient with MS Office and SAP R/3
Professional verbal and written English & essential Japanese language communication skills

Job Responsibility

Interface with customers in Japan for applications of BW turbocharger products
Define thermodynamics specification and technical dimensions of the turbocharger based on customer requirements and data
Create D-FMEA based on the requirements form the customer
Make DVP&R and coordinate the support from other functional areas (validation and release, quality, manufacturing) to carry it out
Provide technical support to engineering issues from both suppliers and customers based on the systematic problem-solving skills

Fulltime

Senior engineer i, systems engineering

Location

Japan , 広島

Salary:

6000000.00 - 12500000.00 JPY / Year

Randstad

Expiration Date

Until further notice

Requirements

Master’s or PhD in Electrical and Electronics Engineering
At least 5 years of work experience as a System Engineer in a semiconductor equipment manufacturing company, with expertise in equipment electrical hardware design or development of units/systems like Reactor or Plasma Source, etc.
Proficiency in Auto CAD technique and also in JMP
Ability to thrive in a fast-paced, team-oriented environment supporting a global customer base
Clear communication skills in English (Dongtan and Tama both) and Korea (Dongtan) or Japanese (Tama)
A person with fundamental knowledge that enables learning about future processes and mechanisms
A person with basic knowledge and aptitude to grow into a system engineer in the future
A person who has the motivation to develop into a system engineer in the future

Job Responsibility

Apply design engineering principles, product specifications and research data to create designs for systems and products for semiconductor industry
Develop fail safe, cost effective designs for lower level sub-assemblies used in microprocessor controlled semiconductor equipment
Integrate lower level assemblies to obtain a desired system level configuration
Adapt digital and analog I/O requirements to achieve customer specific configurations
Provide technical support for capital orders, expense projects, retrofits and development projects
Evaluate engineering change requests and implement changes as necessary following established procedures and schedules
Participate in design reviews prior to releasing new designs to production
Support testing of hardware for cost reduction and product improvement projects to verify performance objectives
Design and build test equipment, support basic instrumentation with hardware, create test procedures, perform electro-mechanical tests as required and maintain reliability data and records of all evaluations performed
Assess feasibility of product proposals, resolve technical issues, develop new systems, tools, and units while adhering to product design safety criteria

What we offer

健康保険
厚生年金保険
雇用保険
労災保険

Fulltime

Senior Engineer I, Process Engineering

Location

Japan , Tokyo

Salary:

6000000.00 - 12500000.00 JPY / Year

Randstad

Expiration Date

March 12, 2027

Requirements

PhD degree in Chemical Engineering, Materials Science, Electrical Engineering, or Physics
Fresh PhD graduates OR MS degree holder with 2+ years of work experience with: PEALD, ALD, PECVD, CVD, Epitaxy, and/or other thin film deposition
Knowledge of electrical characterization techniques for CMOS devices
Application of dielectric and/or metal films for logic and memory structures
Ability to independently manage complex process development projects, including personnel, project schedules, experimental thrusts, hardware procurement and budgetary oversight
Understanding of requirements for integration of metals as work function materials and barrier layers in FEOL and BEOL process flows
Demonstrated ability to develop and completely characterize deposition processes using first principles and experimental design techniques (e.g., DOE, RSM)
Experience with the theory, practice, and interpretation of materials characterization techniques such as XPS, SIMS, RBS, AFM, XRD, HRTEM, FESEM, Auger, Raman and ellipsometry
Excellent verbal and written communication skills in both English and Japanese, with ability to clearly communicate advanced technical constructs in direct and concise manner

Job Responsibility

Creative problem solver with experience in developing new films for emerging applications and experience in chemistry/materials characterization
Works with semiconductor processing equipment to research, develop and optimize unit processes focused on the deposition of metal and dielectric films via PEALD
Bringing innovative ideas, staying abreast of state-of-the-art processing applications in the semiconductor industry to be effective
Process consulting and accountability including technical papers on advanced process applications and Intellectual Property creation
Participates in and drives technical problem-solving sessions using the related scientific method and industry tools, such as Ishikawa diagrams
Designs and conducts experiments, in addition to measuring and interpreting experimental output, aimed at fulfilling stated objectives using Design of Experiments (DOE) and Response Surface Methodology (RSM)
Troubleshoots equipment problems and is personally and actively engaged in problem via “hands-on” modalities
Works with customers and central marketing to understand and define requirements to successfully execute and document customer demonstrations
Develops methods and techniques for integrating metal and/or oxide films into existing and future device technologies
Ensures successful product transfer to customer base by performing demonstrations, training field service personnel, traveling to support remote sites (up to 10% travel required), and drafting documentation regarding process development, tool operation and maintenance

What we offer

健康保険,厚生年金保険,雇用保険,労災保険

Fulltime

Support Engineer

As a Support Engineer, you will own, troubleshoot, and solve customers’ technica...

Location

United States , Multiple Locations

Salary:

68300.00 - 137900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
3+ years of administration/configuration of Windows and Linux operating systems
Business level fluency in Japanese and English (spoken and written)
able to lead technical calls and write customer-facing case summaries in both
Demonstrated technical competence with Microsoft BackOffice Technologies
Conversational-level working knowledge of Microsoft products used in an Enterprise environment
Ability to effectively communicate with customer managers and executives on technical and business issues
Strong organization, time management, project management, and negotiation skills
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Job Responsibility

Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly
Identifies potential defects and escalates to more senior engineers to resolve
Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team
Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics
Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues
Performs in-depth product troubleshooting and remediation when needed
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues

Fulltime

Customer Support and Success Associate APAC

The APAC User Operations team serves as the frontline for delivering Perplexity ...

Location

Japan , Tokyo

Salary:

Not provided

Perplexity

Expiration Date

Until further notice

Requirements

Fluency in English and Japanese is a must
Technical writing proficiency in Japanese
Proficiency in Python/NodeJS and SQL
Experience working with DB Warehouses (e.g. Snowflake), Logging and monitoring platforms (e.g. Datadog) and BI tools (e.g. Omni)
3+ years of experience in customer-support, ideally for a SaaS product, providing timely and accurate support to the end users
3+ years of experience in customer-facing roles with proven ability to engage with customers at both project and senior management levels
Strong customer orientation with focus on quality and ability to interact with Software Engineers and business decision-makers
Proven record of successful account management with creative problem-solving skills in a fast-paced environment

Job Responsibility

Architect Tokyo-based support operations covering JST time zone (9 AM - 6 PM) with 8-hour shift rotations
Implement comprehensive QA protocols and performance metrics that align with both global standards and regional expectations
Operational performance of services and support, meeting experience, revenue, budget and performance targets
Localize 15+ knowledge base articles, maintaining terminology consistency with product UI localization efforts
Drive innovation through experimentation with a design thinking approach to improve support efficiency and effectiveness
Anticipate customer issues, orchestrate timely resolutions, and act as an escalation point for complex problems
Define and drive a targeted, goal-based engagement plan that aligns with customers' objectives
Collaborate with sales teams to ensure customer insights are translated into actionable growth strategies
Understand and optimize for the unique customer service expectations across different APAC markets
Generate customer insights by understanding both competitive landscape and end-to-end customer journey, including goals, behaviors, and pain points

Fulltime

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Senior IT Support Engineer with Japanese and English

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