CrawlJobs Logo
MTM Pet Care (LECVNG) Logo MTM Pet Care (LECVNG) · IT - Administration

Senior IT Support and Infrastructure Engineer

United Kingdom, Norwich or Cambridge 37000.00 - 45000.00 GBP / Year · Job Posted December 10, 2025
Apply Position
Job Link Share

Job Description

The Senior IT Support and Infrastructure Engineer will comprehensively assess our IT infrastructure, covering on-premises networks, virtual environments, Active Directory, Azure integration, and firewall configuration. Recommendations will be provided for issues identified, along with supply time/cost proposals. Required remedial action will be taken and implemented as appropriate.

Job Responsibility

  • Take ownership of diagnosing and resolving issues with existing LAN and WAN infrastructure
  • Improve performance, security, and manageability across switching, routing, VLANs, DHCP, and DNS
  • Support physical cabling and server room reorganisation in preparation for infrastructure migration to Norwich
  • Ensure reliable and consistent network access across all organisational sites
  • Manage and monitor the Hyper-V environment, including provisioning, performance tuning, and troubleshooting
  • Assist in migration of services from legacy infrastructure to modern Hyper-V platforms
  • Maintain strong operational standards for patching, backups, and capacity management
  • Maintain and improve on-premises Active Directory and Group Policy structure
  • Assist with planning and implementation of a clean domain rebuild using industry best practices
  • Support Azure AD hybrid identity infrastructure, including AAD Connect, SSO, and conditional access
  • Administer and support Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Intune
  • Maintain and optimise the organisation’s Azure AD hybrid environment
  • Ensure secure and reliable integration between cloud and on-prem infrastructure
  • Support AAD Connect, conditional access policies, and device management
  • Administer Fortinet (FortiGate) firewalls across all sites and virtual networks
  • Maintain and update firewall rules, VPNs, NAT policies, and segmentation
  • Verify alignment between firewall configurations, infrastructure layout, and security policies
  • Collaborate with audit and compliance teams to remediate vulnerabilities and improve system hardening
  • Respond to and resolve escalated infrastructure issues in collaboration with 1st/2nd line support
  • Maintain up-to-date technical documentation, diagrams, and standard operating procedures
  • Participate in infrastructure improvement initiatives and support IT-related audits and compliance work

Requirements

  • Minimum 4–5 years’ experience in a senior infrastructure or IT support role
  • Strong hands-on experience with Microsoft environments: Windows Server, Active Directory, Office 365
  • Experience managing Azure AD and hybrid identity environments
  • Proven ability to take ownership of infrastructure issues and implement effective solutions
  • Deep understanding of TCP/IP, DNS, DHCP, VLANs, routing, and troubleshooting tools
  • Advanced knowledge of Active Directory, Group Policy, and Office 365 administration
  • Hands-on experience with Azure AD, AAD Connect, conditional access, and Intune/Defender for Endpoint
  • Strong FortiGate firewall configuration and support skills (including VPN and segmentation)
  • Excellent diagnostic and problem-solving abilities across systems and networks
  • Clear communication skills, both written and verbal, across technical and non-technical teams
  • Own transport is essential due to multi-site responsibilities (infrequent)
  • Willingness to travel between sites and provide support outside normal hours if required (infrequent)

Nice to have

  • Certifications such as Microsoft (MCSA/MCSE/Azure), Fortinet NSE, CompTIA, or similar
  • Experience working in an MSP or multi-site environment
  • Experience mentoring staff or leading small infrastructure initiatives
  • Experience automating tasks with PowerShell or other scripting tools
  • Familiarity with Cyber Essentials Plus or equivalent security standards
MTM Pet Care (LECVNG) - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior IT Support and Infrastructure Engineer

8 matching positions

Infrastructure Support Senior Engineer-Infrastructure Management

Position: Infrastructure Support Senior Engineer-Infrastructure Management. Conn...
Location
Location
India , Noida
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-4 Years experience
  • Strong understanding of operating systems, Google Workspace, Active Directory, VPNs, ServiceNow, firewalls, network devices and Storage
  • Excellent written and verbal communication skills
  • Familiarity with ITIL framework and practices
  • Basic knowledge of user and security groups in Active Directory
  • A team player who is self-motivated and takes pride in delivering excellent customer service
  • Cloud knowledge is must
  • MCA / B.Tech / Other Bachelor's Degree
Job Responsibility
Job Responsibility
  • Connect on calls when needed, also support via emails, chats, and ensuring issues are addressed promptly
  • Document all incidents, alerts, events, and problems using standard reporting methods
  • Follow-up to quickly addressed and escalated issues as necessary
  • Utilize checklists to ensure that identified problems are properly addressed
  • Adhere to ITIL standards and the company’s quality management system to meet service level agreements (SLAs)
  • Possess knowledge of computer systems, IT infrastructure, networks, servers, and their components
  • Support users for Logging Incidents, Requests and Change using the ServiceNow ticketing tool
  • Coordinate tickets to closure and handle some basic activities
  • French Time zone to be adhered with France Holiday calendar
Read More
Arrow Right

Senior Engineer - IT Support

At 8x8, we’re not just building great communications technology - we’re reimagin...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
8x8
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • Must possess relevant experience in IT Support or IT Operations roles
  • Demonstrated enthusiasm for AI tools and a habit of applying them to real work - not just awareness of them
  • A mindset of curiosity: you read about what's changing in IT and AI, and you experiment
  • The ability to work and think independently, be a self-starter, take initiative, and be highly effective with or without detailed work direction is an absolute must
  • Must be able to work non-traditional work hours as needed (including from home over high-speed Internet (not provided)), and occasional off hours to control interruptions to critical services and minimize business impact
  • Ability to work in-person at the 8x8 Singapore location full-time (5 days per week) with flexibility to cover any of the 7 days of the week (1 George St, #22-03/04 One George Street, Singapore 049145)
  • Ability to (potentially frequently) lift and move equipment weighing throughout the office for various business needs
  • The person in this position needs to occasionally move about inside the office to access and deploy IT equipment to multiple office floors, and within various physical conditions and environments
Job Responsibility
Job Responsibility
  • Actively use AI tools (including 8x8's approved platforms: Airia, Google Gemini, Claude) to accelerate your own work - from drafting documentation to triaging incidents and analyzing patterns
  • Identify and implement AI-driven workflow automation opportunities across IT operations processes
  • Contribute ideas and build lightweight automations using tools like n8n, BetterCloud, and AI-native integrations to reduce manual toil
  • Advocate for AI-assisted approaches within the team, sharing what works and helping colleagues build their own AI fluency
  • Support PCs and Macs, managing laptop builds and lifecycle processes
  • Own, administer, and continuously improve our endpoint security platform stack - including MDM (mobile device management), BYOD/Work Application Isolation, DLP (data loss prevention), Data Containment, and Zero Trust access controls - serving as the team's primary SME across these domains
  • Support user onboarding/offboarding and productivity tooling, leveraging automation where possible
  • Staff our end-user IT Support walk-up desk - real-time triage, assistance, and issue remediation
  • Act as the primary platform owner for MDM - evaluating, deploying, and administering mobile device management tooling for both corporate-owned and BYOD endpoints across Windows, macOS, iOS, and Android
  • Own and operate BYOD and Work Application Isolation platforms (e.g. Venn Blue Border, Ivanti/MobileIron), defining policy, onboarding workflows, and data containment boundaries to enable secure access from unmanaged personal devices
  • Fulltime
Read More
Arrow Right

Senior Support Infrastructure Engineer

You’ll play a key role in supporting ANS’s core infrastructure, helping to keep ...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience as an infrastructure engineer working in an enterprise or multi-tenant environment
  • Experience with VMware 7 and above
  • Experience With SAN Storage Technologies (3par, Nimble, Netapp, Dell Compellent) is ideal
  • Understanding of fundamental computer architecture, networking, virtualisation, storage, and operating system concepts
  • Previous experience using backups technologies and disaster recovery
  • Strong Troubleshooting and Diagnostic skills
  • Operational Experience with NSX 3.0+ Desirable
  • Ability to produce good quality documentation
  • Scripting abilities in Powershell and PowerCLI
  • Exposure to Cisco UCS
Job Responsibility
Job Responsibility
  • Act as a 3rd line escalation point for the eCloud platform, supporting the wider team in resolving complex issues
  • Proactively monitor systems, identifying and addressing performance or stability issues before they impact customers
  • Work closely with other technical teams to deliver a high-quality support experience across our platforms
  • Take ownership of escalations with vendors, driving issues through to resolution
  • Ensure platform stability and security through regular patching, firmware upgrades, and system maintenance
  • Support capacity planning and help prepare the platform for future growth
  • Carry out platform audits and health checks to maintain performance and compliance
  • Create and maintain clear, high-quality technical documentation and processes
  • Build strong working relationships across technical and commercial teams
  • Support change, incident management, and CAB processes in line with ANS standards
What we offer
What we offer
  • 25 days holiday, plus option to buy up to 5 more days
  • Birthday off
  • Extra celebration day
  • 5 additional holiday days in year of marriage
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match
  • 4 x life assurance
  • Flexible working
  • Work from anywhere for up to 30 days per year
  • Fulltime
Read More
Arrow Right

Senior IT Support Engineer

We’re partnering with a well-established, fast-paced organisation to hire a Seni...
Location
Location
United Kingdom , Haydock
Salary
Salary:
40000.00 - 45000.00 GBP / Year
advocate-group.co.uk Logo
Advocate Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience across Microsoft technologies (O365, SharePoint, Active Directory)
  • Solid understanding of Group Policy and server administration
  • Experience with virtualisation (Hyper-V) and networking (Meraki preferred)
  • Exposure to firewalls (Checkpoint ideal)
  • Experience operating across 1st - 3rd line support
  • Comfortable working in a hands-on, deskside support environment
  • Strong problem-solving skills with high attention to detail
  • Confident communicator, able to engage with stakeholders at all levels
  • Proactive mindset with a focus on continuous improvement
Job Responsibility
Job Responsibility
  • Provide 1st - 3rd line support across users, systems, and infrastructure
  • Maintain and monitor server environments, backups, and system performance
  • Administer Active Directory, including Group Policy and user management
  • Support and manage virtualised environments (Hyper-V)
  • Maintain network infrastructure (switches, WiFi, firewalls)
  • Troubleshoot and resolve technical issues across hardware and software
  • Support IT projects (e.g. cloud migrations, VoIP to MS Teams)
  • Ensure systems comply with IT policies, security, and best practices
  • Create and maintain technical documentation
  • Identify areas for improvement and proactively enhance systems and processes
  • Fulltime
Read More
Arrow Right

Senior IT Support Engineer

Plaud is building the world's most trusted AI work companion for professionals t...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
plaud.ai Logo
Plaud
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in a relevant field with 5–8 years of IT operations experience, including regional or lead responsibilities
  • Strong hands-on experience in global IT asset management and endpoint administration using Jamf, Intune, and Apple Business Manager
  • Expert-level macOS and Windows support skills with solid understanding of enterprise networking and infrastructure
  • Proven ability to deliver multi-site ELV or Smart Office projects and manage overseas vendors to successful acceptance
  • Fluent in Mandarin and professional English, with at least one advanced certification (PMP, CCNP, Jamf, or ITIL) and a strategic mindset
Job Responsibility
Job Responsibility
  • Own and govern the full lifecycle of overseas IT assets (Singapore, US, EU), ensuring compliance, secure recovery, and audit accuracy
  • Provide Tier 2/3 end-user support and maintain office IT infrastructure in Singapore while serving as the regional escalation point
  • Lead overseas ELV and Smart Office projects end-to-end, ensuring compliant, on-time, and zero-defect delivery
  • Operate and optimize regional network and infrastructure environments to ensure secure and stable connectivity
  • Manage endpoint security and software governance across overseas regions to minimize risk and ensure compliance
What we offer
What we offer
  • An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success
  • Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity
  • Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency
  • Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires
  • Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity
  • Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees
  • Fulltime
Read More
Arrow Right

Senior IT Support Engineer

The Senior IT Support Engineer is the primary on-site IT contact for the US offi...
Location
Location
United States , Suwanee, Georgia
Salary
Salary:
Not provided
mujin-corp.com Logo
Mujin
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in IT support / IT operations with hands-on responsibility for end-user computing in a business environment (on-site + remote)
  • Experience providing L1–L3 support (or L2 with demonstrated L3 escalation capability), including triage, deep troubleshooting, and clear documentation of findings and next steps
  • Proficiency supporting and troubleshooting macOS and Windows endpoints (provisioning, patching, troubleshooting, and lifecycle support)
  • Working knowledge of Linux (Debian-based preferred) for basic workstation support and user assistance (e.g., troubleshooting, connectivity, packages, permissions)
  • Experience with MDM / endpoint management (e.g., SimpleMDM, Jamf, Intune) including device enrollment, compliance, software deployment, and policy enforcement
  • Experience with Microsoft 365 (basic administration): user management, groups, licensing, and troubleshooting common Office/Teams/Outlook issues
  • Familiarity with endpoint security tooling (EDR/AV, disk encryption, patch compliance) and following security policies/standards
  • Experience using a ticketing system (e.g., Jira Service Management, ServiceNow, Zendesk, Freshservice): prioritization, escalation notes, and meeting SLAs
  • Ability to create and maintain end-user documentation (how-to guides, onboarding checklists, runbooks, FAQs)
  • Comfortable handling sensitive/confidential information with discretion and strong judgment
Job Responsibility
Job Responsibility
  • Provide L1–L3 IT support for employees: triage requests, troubleshoot complex issues, communicate clearly, and drive tickets to resolution with strong follow-through
  • Act as the US escalation owner: handle high-impact incidents, coordinate with HQ/global teams, and ensure effective handoffs across time zones
  • Own day-to-day IT helpdesk operations for the US region: intake, prioritization, SLA adherence, ticket quality, and continuous improvement of workflows and templates
  • Manage the full employee lifecycle for IT: onboarding, transfers, offboarding, including device provisioning, account setup, access changes, and recovery of assets
  • Administer identity and access management (IAM) tasks (account provisioning, group/role management, access reviews as assigned), following global standards and approval processes
  • Provision, manage, and troubleshoot endpoints and mobile devices (Windows/macOS/Linux/IOS as applicable), including imaging, patching, encryption, EDR, VPN, certificates, and secure configuration baselines
  • Administer and maintain endpoint cloud services and collaboration/SaaS tooling within scope (e.g., MDM, endpoint compliance, device inventory, software deployment), escalating platform-level changes to HQ when required
  • Partner with the US infrastructure engineer and HQ IT teams to support local office IT infrastructure (network connectivity, printers, conferencing, meeting rooms, ISP coordination) and execute approved changes
  • Lead incident and escalation management for the US site: initial containment, user communications, coordination of technical resources, post-incident documentation, and follow-up actions
  • Perform problem management: identify recurring issues, conduct root cause analysis, implement permanent fixes, and reduce ticket volume through automation and standardization
  • Fulltime
Read More
Arrow Right

Senior IT Support Engineer

EarnIn is scaling the systems and automations that power our people and protect ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
earnin.com Logo
EarnIn
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years in IT systems/infrastructure engineering with a record of independently delivering large, complex projects
  • Hands‑on expertise with: Identity: Okta and/or Microsoft Entra ID (SSO/MFA, RBAC, SCIM, app integrations, policies, device trust)
  • Endpoints: Jamf Pro (macOS) and Intune (Windows), zero‑touch provisioning, modern management, patching at scale
  • Collaboration: Google Workspace, Slack, and Zoom administration
  • Strong automation skills (Python and/or PowerShell), API/OpenAPI proficiency, and event‑driven workflows (e.g., Okta Workflows)
  • Experience with AI Toolings and implementation (e.g., ChatGPT, Glean, Cursor)
  • Infrastructure as Code experience (Terraform) and Git‑based change management
  • Security mindset: DLP/EDR fundamentals, hardening baselines, audit readiness (SOC 2, PCI), and incident response
  • Excellent written and verbal communication, and the ability to influence decisions across functions
Job Responsibility
Job Responsibility
  • Identity and access (Okta/Entra): Design and operate secure, scalable identity architecture (SSO/MFA, RBAC, SCIM, lifecycle automation, role/group modeling)
  • Implement device trust (certificate-based authentication, posture checks) and context-aware access for web/SaaS applications
  • Enforce least‑privilege access and lead periodic access reviews aligned to audit requirements
  • Endpoint engineering (macOS and Windows): Own MDM platforms—Jamf Pro (macOS) and Intune (Windows)—including zero‑touch provisioning (ABM/Autopilot), baselines, CIS-aligned configuration, patching, and self‑service
  • Deploy and maintain Jamf Connect, kernel/system extensions, FileVault/BitLocker escrow, and secure Wi‑Fi/VPN profiles
  • Drive EDR/DLP coverage, policy-as-code, and timely compliance reporting
  • Automation and platform integrations: Automate joiner–mover–leaver, SaaS provisioning, software deployment, and remediation (Python/PowerShell/Bash, Okta Workflows, Tonkean)
  • Deliver Infrastructure as Code for internal IT (Terraform) and manage changes via Git
  • Build resilient integrations between financial systems (e.g., NetSuite, Carta, expensify) and data platforms (e.g., Tableau/Power BI) to enable business intelligence and comprehensive financial reporting with data quality, lineage, and reconciliation controls
  • Reliability, security, and compliance: Implement and sustain controls mapped to SOC 2 and PCI (as applicable) with repeatable evidence collection
What we offer
What we offer
  • healthcare
  • internet and cell phone reimbursement
  • a learning and development stipend
  • potential opportunities to travel to our headquarters in Mountain View
  • Fulltime
Read More
Arrow Right

Senior IT Infrastructure Engineer

We’re looking for an experienced Senior IT Infrastructure Engineer to design, ma...
Location
Location
United Kingdom , Abingdon
Salary
Salary:
Not provided
amhealthcaregroup.com Logo
AM Healthcare Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in IT infrastructure roles, including 5+ years in a senior/lead capacity
  • Microsoft Azure, Windows Server, SQL Server, Active Directory, Group Policy, DNS, DHCP, LAN/WAN, firewalls, and VPNs
  • Experience with Microsoft 365, Intune, Endpoint Manager, and automation scripting (PowerShell)
  • Proven track record managing secure, compliant IT environments
  • Ability to work independently, prioritise tasks, and deliver projects on time
  • Degree in Computer Science, Information Technology, or equivalent experience
Job Responsibility
Job Responsibility
  • Implement, and maintain hybrid infrastructure solutions (Azure + on-prem) that meet performance, security, and compliance requirements
  • Maintain and secure Active Directory, Group Policy, DNS, DHCP, and Azure AD (Entra ID) synchronisation
  • Provide 2nd & 3rd Line support for IT Infrastructure & Systems
  • Take ownership of infrastructure projects from design through to successful delivery, ensuring clear documentation, stakeholder engagement, and post-implementation review
  • Collaborate closely with IT leadership, software, and clinical application teams to support digital transformation and integration objectives
  • Maintain alignment with Cyber Essentials Plus & GDPR
  • Contribute to security risk assessments, incident response, and audit readiness
  • Automate deployment and maintenance tasks using PowerShell, Azure Automation, or equivalent tools
  • Maintain infrastructure observability through tools
What we offer
What we offer
  • Competitive market salary
  • Incremental holiday allowance starting at 35 days, increasing to 41 days with length of service (inclusive of bank holidays)
  • Death in Service (3x basic salary)
  • Refer a Friend incentive scheme
  • Enhanced Family Leave/Pay
  • Recognition schemes
  • Continuing professional development
  • Fulltime
Read More
Arrow Right