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Our Information Technology team is looking for a Senior IT Support Administrator that will provide support to our San Diego office. As a part of the team, you will have the opportunity to work with a wide range of applications and systems giving you exposure to the latest that enterprise technology has to offer.
Job Responsibility
Provide timely responses and resolutions to both PC and Mac users
Serve as a primary steward for your local office – while also supporting our hybrid workforce
Manage local A/V systems and be the local liaison for all-hands meetings
Manage permissions and access through: Azure Active Directory, Office 365, JAMF, NinjaOne, and Google Workspace
Engage with team members within and external to IT to improve the overall IT experience
Work with third party vendors and solution providers
Requirements
Strong customer service focus combined with excellent verbal, written, and interpersonal skills
Experience with ITIL based helpdesk system (We utilize Freshservice)
Minimum 3+ years of experience providing end user technical support
Self-motivation to accomplish team goals
Exceptional organizational and time-management skills
Familiar with Azure Active Directory, Google Workspace, JAMF, PowerShell, ServiceNow, Workato, Meraki
Zoom Room experience preferred
Familiarity working with a 100% cloud environment
Eager to develop proficiency with AI-driven tools and apply them to improve workflows, decision-making, and efficiency
Experience with inventory management
Ability to work in a collaborative, team environment and work cross functionally across all departments