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Baxter Logo Baxter · IT - Administration

Senior IT Specialist, Executive Support

United States, Deerfield 104000.00 - 143000.00 USD / Year · Job Posted February 20, 2026
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Job Description

This role is a chance to become the go‑to technology partner for Baxter’s executive leadership team — the people steering a global healthcare company whose products literally save and sustain lives. You’ll be embedded in the heart of the organization in Deerfield, providing white‑glove support to the CEO, his direct reports, and board members. The work is hands‑on, varied, and highly visible: supporting quarterly earnings calls, board meetings, town halls, and major leadership events; troubleshooting everything from Windows and Mac devices to Cisco Telepresence and AV setups; and ensuring that every executive interaction with technology feels seamless. It’s a role for someone who thrives under pressure, stays calm when plans change, and enjoys being the person everyone trusts when the stakes are high.

Job Responsibility

  • Provide on‑site IT support for Baxter’s Deerfield corporate headquarters
  • Deliver 24/7 white‑glove support to executives, board members, and VIP users
  • Troubleshoot Windows, MacOS, mobile devices, AV systems, Cisco Telepresence, printers, and network‑related issues
  • Lead white‑glove onboarding for new executive hires and ensure a seamless technology experience
  • Support on‑site and off‑site board meetings, leadership meetings, earnings calls, and major corporate events
  • Manage SharePoint sites and assist with process improvements that elevate VIP support
  • Drive adoption of new technologies and contribute innovative ideas for hardware and software usage
  • Mentor IT team members and collaborate with partners across Deerfield, Round Lake, and global sites
  • Oversee asset management, print server queues, software upgrades, and root‑cause analysis for recurring issues
  • Provide AV and IT setup for town halls and other high‑visibility corporate events

Requirements

  • Preferred Technical Skills & Tools: ServiceNow, Windows OS, Endpoint hardwares
  • Collaboration tools: Teams, Zoom, Webex, OneDrive, AppSpace
  • Administrative platforms: Cassinfo, Workday, Adobe Admin
  • Familiarity with remote support tools and enterprise mobility management
  • Knowledge of network fundamentals and troubleshooting
  • Preferred Qualifications: Strong understanding of ITIL processes and incident management
  • Experience with VIP support in a corporate environment
  • Superb communication and interpersonal skills for executive interaction
  • Strong documentation and process improvement skills
  • Additional Expectations: Ability to travel occasionally for off-site executive meetings and events
  • Flexible to work extended hours or weekends for critical executive support
  • Strong problem-solving and analytical skills
  • Familiarity with cybersecurity best practices for endpoint devices
  • Experience in vendor coordination for AV and hardware support

What we offer

  • Paid Time Off
  • Employee Heath & Well-Being Benefits
  • Continuing Education/ Professional Development
  • Support for Parents
  • Employee Assistance Program
  • medical and dental coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • educational assistance programs
  • paid holidays
  • paid time off ranging from 20 to 35 days based on length of service
  • family and medical leaves of absence
  • paid parental leave
  • commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • childcare benefits
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