Senior IT Service Owner Job at Nicoll Curtin

Chapter Lead Service Owners - Product Manager

We are looking for an experienced Chapter Lead/Product Manager to lead a team of...

Location

Luxembourg , Leudelange

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
Strong ability to drive a team, and impulse end user customer focused orientation
Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
Good understanding of DevSecOps principles
Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus)
Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
Experience with budgeting, forecasting, and financial oversight for service-related projects
Fluency in English (written and spoken) is required
proficiency in any other European language is a plus

Job Responsibility

Service Lifecycle Management: Manages the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
Roadmap and Vision: Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
Service Definition and Features: Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
Cross-Functional Collaboration: Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
Stakeholder Management: Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services

What we offer

Access to our Sopra Steria training and personal development academy
A company car lease or mobility budget
A company laptop and new iPhone
Private health insurance coverage
Meal vouchers
Social security and pension plan
A competitive salary
26 holiday days

Fulltime

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ yrs experience in a Client Services environment, preferably in Custody
Relevant knowledge of more than 1 Custody function is highly advantageous
Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
Experience leading/managing Custody operations or any functional unit within Custody is advantageous
Strong Custody knowledge and technical know-how is essential
Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
The ability to coordinate and lead colleagues in achieving a common objective
Exceptionally strong interpersonal and relationship-building skills
Experience in dealing in high volume, client sensitive issues
Energetic, flexible, collaborative, and proactive

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
Simplify technology across the group, with key focus on client query tooling, data and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Staff management

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Fulltime

Service Owner – Virtual Account Management

As Service Owner – Virtual Account Management (VAM), you’ll lead the evolution o...

Location

United Kingdom , Nantwich, Milton Keynes

Salary:

Not provided

Return on Investment Ltd

Expiration Date

Until further notice

Requirements

Experience designing or leading sales or client-delivery services within automotive, B2B fleet, or inside sales environments
Can translate complex client objectives into clear, scalable delivery models
Communicate with confidence and build trust across senior client and internal stakeholders
Are commercially minded, creative, and comfortable making decisions in fast-moving environments
Understand CRM workflows, sales processes, and the dynamics of fleet agreements and transitioning to EVs

Job Responsibility

Lead the design, mobilisation, and optimisation of VAM projects across OEM and LeaseCo clients
Translate client goals, BEV strategies, and commercial priorities into scalable VAM delivery models
Develop frameworks and tools to standardise ROI best practice and accelerate performance
Act as VAM subject matter expert for VAM-as-a-Service, providing strategic guidance to both clients and internal teams
Identify opportunities to improve efficiency, impact, and client satisfaction across live programmes

What we offer

£500 annual health and wellbeing allowance
Education bursaries for new skills and development
Company pension and healthcare plans
22 days annual leave, rising to 30 with service
Subsidised car purchase schemes

Fulltime

Senior Product Owner

We're looking for a Senior Product Owner to lead our Infrastructure Engineering ...

Location

Poland , Warsaw

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Proven ability to define and prioritize product backlogs, manage roadmaps, and translate business needs into clear technical requirements
Strong stakeholder management skills
ability to communicate effectively with cross-functional teams, developers, and business stakeholders
Experience working with data-driven decision-making, including use of analytics and KPIs to guide product strategy
Experience in writing epics, user stories, acceptance criteria, and guiding development teams during sprints
Solid understanding of Kubernetes architecture, components, and operations, including experience with deploying and managing services on Kubernetes clusters
Working knowledge of Go (Golang) — ability to read, understand, and collaborate with Go developers on service architecture and API design
Familiarity with microservices architecture, containerization (Docker), and DevOps practices (CI/CD, observability, infrastructure as code)
Ability to bridge the gap between business and engineering, understanding both high-level objectives and low-level technical details

Job Responsibility

Lead a team of highly motivated Infrastructure Engineers
Develop and enhance our Kubernetes environment towards a platform that supports our development teams in developing and running their workloads on top of the platform
Take an important role in the Stakeholder management and represent the team to our internal customers
Drive a Data Center migration towards Hypervisor and the further development in it

What we offer

Flexible working hours
Hybrid work model
A cafeteria system that allows employees to personalize benefits by choosing from a variety of options
Generous referral bonuses, offering up to PLN6,000 for referring specialists
Additional revenue sharing opportunities for initiating partnerships with new clients
Ongoing guidance from a dedicated Team Manager for each employee
Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs
Dedicated team-building budget for online and on-site team events
Opportunities to participate in charitable initiatives and local sports programs
A supportive and inclusive work culture with an emphasis on diversity and mutual respect

Fulltime

Senior Product Owner

We're looking for a Senior Product Owner to lead our Infrastructure Engineering ...

Location

Poland , Warsaw

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Proven ability to define and prioritize product backlogs, manage roadmaps, and translate business needs into clear technical requirements
Strong stakeholder management skills
ability to communicate effectively with cross-functional teams, developers, and business stakeholders
Experience working with data-driven decision-making, including use of analytics and KPIs to guide product strategy
Experience in writing epics, user stories, acceptance criteria, and guiding development teams during sprints
Solid understanding of Kubernetes architecture, components, and operations, including experience with deploying and managing services on Kubernetes clusters
Working knowledge of Go (Golang) — ability to read, understand, and collaborate with Go developers on service architecture and API design
Familiarity with microservices architecture, containerization (Docker), and DevOps practices (CI/CD, observability, infrastructure as code)
Ability to bridge the gap between business and engineering, understanding both high-level objectives and low-level technical details

Job Responsibility

Lead a team of highly motivated Infrastructure Engineers
Develop and enhance our Kubernetes environment towards a platform that supports our development teams in developing and running their workloads on top of the platform
Take an important role in the Stakeholder management and represent the team to our internal customers
Drive a Data Center migration towards Hypervisor and the further development in it

What we offer

Flexible working hours
Hybrid work model
A cafeteria system that allows employees to personalize benefits by choosing from a variety of options
Generous referral bonuses, offering up to PLN6,000 for referring specialists
Additional revenue sharing opportunities for initiating partnerships with new clients
Ongoing guidance from a dedicated Team Manager for each employee
Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs
Dedicated team-building budget for online and on-site team events
Opportunities to participate in charitable initiatives and local sports programs
A supportive and inclusive work culture with an emphasis on diversity and mutual respect

Fulltime

Senior Technology Product Owner

As a Senior Technology Product Owner, you will help to define the vision of the ...

Location

United States , Columbia

Salary:

70696.34 - 124230.14 USD / Year

Adtalem Global Education

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent work experience)
Nine (9) plus years of Product Management/Product Ownership/Technical Business Analyst experience owning one or more products in an Agile, SaaS Technology environment, or other equivalent methodology
Strong leadership and interpersonal communication skills
Ability to interact with all levels within the organization and work in a fast paced environment with many initiatives
Ability to manage a variety of business, IT and vendor resources including managing vendor deliverables based on agreed contracts and statements of work
Experience of working within an Agile environment, across multiple initiatives and circa 10+ teams
Proficient with Agile Product Management, Business Analysis and Business Process Mapping practices and tools
In-depth knowledge of Agile methodologies, frameworks, and tools (e.g., Scrum, Kanban, ADO, JIRA, Confluence)
Strong analytical skills to resolve issues and determine effective business and alternative IT solutions
Agile and innovative mind-set with the tenacity to adapt and thrive in a constantly changing environment and manage multiple competing priorities and initiatives

Job Responsibility

Help to define the vision of the portfolio and products we create
Drive the planning, prioritisation and execution of backlogs and deliver new features that support our strategic goals
Coach Technology Product Owners on understanding the relevant end to end business processes, underlying business capabilities and related journey maps and strategies
Understand, assess, and decompose prioritized initiatives into Portfolio and Product roadmaps
Work closely with key stakeholders to ensure our planning closely aligns with overall business goals and objectives
Lead and collaborate with Technology Product Owners, Digital Product Managers and peer group colleagues as well as other IT stakeholder groups towards finalizing short, mid and long terms initiative and product roadmaps
Collaborate with architecture, engineering, and service management teams, to ensure the overall roadmaps are balanced
Define methodology for the analysis and response to target metrics and value post-delivery
Nurture and build relationships with senior colleagues across all business functions
Facilitate business process mapping and product mapping work sessions

What we offer

Health, dental, vision, life and disability insurance
401k Retirement Program + 6% employer match
Participation in Adtalem’s Flexible Time Off (FTO) Policy
12 Paid Holidays
Eligibility to participate in an annual incentive program

Fulltime

New

Command and Control Senior Manager

The C3 Senior Manager is responsible for the day-to-day management and operation...

Location

Canada , Toronto

Salary:

Not provided

Cloud Carib

Expiration Date

Until further notice

Requirements

5 to 10+ years of previous operations experience as a Senior Manager with direct experience in a Data Centre, Cloud Computing, Managed Services, or Hosting environment as associated to ITIL and ITSM practices
Bachelor’s degree in computer science or relevant area or accumulated on the job experience within the IT/Technology Services industry
Demonstrated leadership, communication, and technical writing skills
Advanced skills in a wide array of technologies to ensure operational expertise and technologies that are aligned to the Services offered by the company
Ability to budget, multi-task, prepare reports, and measure results
Must speak and write fluently in the English language

Job Responsibility

The Senior Manager leads the C3 (Command and Control Centre) Service Desk function and is accountable for process mapping between staff and controls in relation to Event Management, Incident Management, and Problem Resolution
The Senior Manager is accountable to guarantee both passive and active monitoring tools are in place and fully functional 24x7x365 to maintain 100% compliance for data capture for any change in any Configuration Item (CI) or Service under management
The Senior Manager is responsible to ensure that monitoring systems and practices are constantly tuned to guarantee Event management is focused on generating and detecting meaningful notifications about the status of the IT infrastructure and Services
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Event Management is functioning within a complaint state
where variations occur, clear documentation is present to show remediation timelines and plans for audit purpose
The Senior Manager is accountable and responsible for ensuring end-to-end compliance to established Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for all aspects of the service desk function
The Senior Manager is accountable for planning, management, and operations of all tools, processes, and people involved in the Incident Management process
The Senior Manager is responsible for coordinating all interfaces between Incident Management and other Service Management Processes
The Senior Manager is responsible for generating daily, weekly, monthly, quarterly, and annual compliance reports that Incident Management is achieving greater than the 90th percentile in efficiency, cost, and Client satisfaction
The Senior Manager is accountable and responsible for the end-to-end management, oversight, escalation (technical and management), and communications for all Major Incidents

Fulltime

Senior UX/Service Designer

Looking for a seasoned UX Designer who also has strong Service Design experience...

Location

United Kingdom , London

Salary:

85000.00 - 100000.00 GBP / Year

Zebra People

Expiration Date

Until further notice

Requirements

Recent experience on banking projects
Recent experience working on enterprise level apps and services
Service Design experience
Financial services background, ideally with data-driven platforms/programs
8+ years in digital design with strong expertise in UX and Service Design
Proven leadership of UX/Service Design workstreams
Strong knowledge of UX methodologies and design deliverables
Skilled in tools such as Figma, Sketch, Adobe Creative Suite, Keynote, Microsoft Office
Excellent interpersonal skills
Comfortable in fast-paced, agile environments

Job Responsibility

Lead and facilitate design thinking workshops and discovery sessions
Conduct user research and testing, and translate findings into actionable design outputs
Create user journeys, service blueprints, flows, and prototypes
Define information and data flows that interact with users
Partner with UX, UI, and development teams to bring designs into delivery
Work closely with product owners and business stakeholders to identify needs, reduce friction, and simplify complex journeys
Champion user-centred design principles across the programme, embedding design governance and standards

What we offer

bonus

Fulltime

Senior IT Service Owner

Nicoll Curtin

Location:
Switzerland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

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