Senior IT Service Owner

• Understand the business objectives and design/evolve correspondent IT services in the area of compliance related processes like account opening, periodic KYC review, fraud detection or fund transfer compliance
• Liaise and communicate with all stakeholders
• Ensure and maintain the IT service catalogue and service documentation
• Ensure and coordinate the incident, problem and change management processes
• Assess and mitigate service risks and respond to risk related matters such as audits, access rights controls and risk assessments
• Identify and implement continuous service improvements through automation, process improvement as per ITIL practices
• Manage, monitor and report service level agreements and performance
• Administrate software support and maintenance contracts

• University degree in information technology, computer science, business administration or other related fields or completed apprenticeship or similar banking education
• Industry specific knowledge is required
• Proven ability and experience in IT Service Management
• Strong knowledge in the area of compliance processes of banks (account opening, KYC, AML, KYT, fraud detection, etc.)
• Knowledge in ITIL practices is required
• Ability to weigh problems and set priorities, strong analytical and problem solving skills
• Excellent interpersonal skills, communication and presentation skills
• Capability to work independently
• Ability to perform multiple tasks in parallel at the same at a high level of quality
• Fluency in English
• fluency in German and/or French is a plus

Fluency in German and/or French is a plus

• Entrepreneurial spirit in a family owned bank
• Central city office locations across Switzerland
• Above average insurance coverage fully borne by the bank
• Contribution to health insurance and meal allowance
• Global growth strategy and stable environment
• Competitive offering