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Senior IT Service Desk Analyst

abl-group.com Logo

ABL

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Location:
India, Mumbai

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a senior member of our service desk, you’ll be the go-to expert for complex technical issues, supporting colleagues across time zones and regions. You’ll combine technical prowess with a customer-first mindset to deliver seamless IT experiences.

Job Responsibility:

  • Managing service desk interactions with professionalism and empathy
  • Diagnosing and resolving technical issues across systems, networks, and endpoints
  • Escalating unresolved incidents and coordinating with internal teams and vendors
  • Supporting Windows OS, Microsoft 365, Azure AD/Entra ID, Intune, and more
  • Promoting collaboration, mentoring team members, and driving process improvements

Requirements:

  • 3+ years’ experience in an IT Service Desk environment
  • Strong knowledge of Windows OS, Microsoft 365, Azure, SharePoint, and Intune
  • Experience with Windows Server and network infrastructure (VPNs, DNS, DHCP, firewalls, etc.)
  • A proactive mindset, excellent communication skills, and fluency in English
  • Familiarity with ITIL or other ITSM frameworks
  • Must have the right to live and work in India
What we offer:
  • Flexible working
  • Accessible environments
  • Employee wellbeing

Additional Information:

Job Posted:
December 14, 2025

Expiration:
December 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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