Senior IT Service Desk Analyst – Network & Connectivity Job at NTT DATA (Budapest)

1st / 2nd Line IT Support Analyst

OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2...

Location

United Kingdom , Warwick

Salary:

25000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a 1st or 2nd line IT support role or similar customer-facing environment
Strong troubleshooting skills with the ability to resolve issues efficiently
Confident communicating with non-technical users in a clear and professional manner
Well organised, able to manage multiple tasks and priorities effectively
Takes ownership of tickets through to resolution, ensuring a positive user experience
Comfortable working both independently and as part of a team
Good working knowledge of: Windows operating systems
Microsoft 365 (including Azure AD, Intune, Exchange)
A proactive attitude and willingness to learn new technologies
Committed to professionalism, data security, and safeguarding standards

Job Responsibility

Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets
Diagnose and resolve hardware, software, and basic network issues across end-user devices
Escalate more complex technical issues to senior engineers where appropriate
Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution
Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune)
Assist with user onboarding and offboarding, including account creation, device setup, and access permissions
Provide support for classroom technology including AV equipment, printers, and basic connectivity issues
Carry out routine maintenance tasks, software updates, and device lifecycle activities
Maintain accurate documentation and contribute to knowledge base articles

What we offer

Competitive salary
Laptop
On-site parking
25 days annual leave plus bank holidays
Workplace pension
Staff referral scheme
A supportive, team-focused working environment
Exposure to a wide range of technologies and opportunities to develop your IT career
Modern, well-equipped office environment

Fulltime

IT Support Analyst

Provide day-to-day IT support for end users, including hardware, software, and E...

Location

United States , Fort Mill

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-3 years of experience in IT support, help desk, or technical support role
Basic understanding of ERP systems (such as JD Edwards, SAP, Oracle, or similar) preferred
Familiarity with Windows operating systems, Microsoft 365, and standard business applications
Basic knowledge of networking concepts (TCP/IP, VPN, Wi-Fi troubleshooting)
Experience with ticketing systems and IT service management processes
Strong troubleshooting and problem-solving skills
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and ability to manage multiple tasks or tickets
Willingness to learn new systems and technologies
Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)

Job Responsibility

Provide day-to-day IT support for end users, including hardware, software, and ERP system issues
Respond to and resolve help desk tickets related to desktops, laptops, applications, and system access
Support basic ERP functions (user access, data entry issues, navigation, and error troubleshooting)
Install, configure, and maintain software applications and user environments
Troubleshoot and resolve issues related to Windows OS, printers, network connectivity, and common business applications
Assist with user account management (password resets, permissions, onboarding/offboarding)
Document issues, resolutions, and processes in the ticketing system and knowledge base
Escalate complex technical or ERP-related issues to senior IT staff or vendors when needed
Assist with system updates, patches, and routine maintenance tasks
Provide basic training and guidance to users on software and system usage

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable tec...

Location

United States , Durango

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in a help desk, service desk, or desktop support capacity
Hands-on knowledge of Windows 10 and Windows 11 environments in a business setting
Practical experience supporting Microsoft 365 applications and related productivity tools such as Microsoft Teams
Familiarity with Active Directory, Microsoft Entra ID, and device or endpoint management tools including Intune
Experience using ticket management platforms such as Jira Service Management or comparable systems
Ability to troubleshoot remote access, desktop, software, and connectivity issues with strong attention to detail
Strong communication and prioritization skills, with the ability to manage multiple support requests effectively
Eligibility to meet U.S. person status requirements and complete any required screening process

Job Responsibility

Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes
Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently
Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity
Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks
Provide technical help to remote staff through approved remote assistance tools and virtual support methods
Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform
Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members
Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels
Other duties as needed

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk/Desktop Support Analyst

We are looking for an experienced Help Desk/Desktop Support Analyst to provide a...

Location

United States , Newport

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience in IT support or service desk operations, including 2 or more years handling advanced issues in a senior or escalation capacity
Proven ability to resolve challenging technical problems across multiple systems without close supervision
Expert-level Microsoft 365 administration experience covering Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID
Strong knowledge of Active Directory, Group Policy, Windows 10, and desktop support fundamentals in enterprise environments
Working understanding of networking concepts such as TCP/IP, VLANs, wireless access points, and general network troubleshooting
Excellent written and verbal communication skills, with the ability to support users ranging from non-technical staff to senior leadership
Consistent approach to documentation, ticket management, and adherence to established support and compliance practices
Valid driver’s license and dependable personal transportation for travel between office locations and periodic regional visits

Job Responsibility

Provide high-level desk-side and remote support for hardware, software, account access, and connectivity issues across a multi-system environment
Act as an escalation point for complex incidents, independently investigating root causes and driving issues through resolution with full ownership of assigned tickets
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, Intune, Autopilot, and Entra ID, to support user access, device management, and collaboration needs
Manage and troubleshoot core identity and endpoint technologies such as Active Directory, Group Policy, and Windows-based desktop environments
Diagnose network-related problems involving TCP/IP, VLANs, wireless infrastructure, and voice or endpoint connectivity to restore reliable user service
Maintain detailed service records, document troubleshooting steps, and follow established IT support procedures and compliance standards consistently
Deliver responsive support to employees and senior business stakeholders, adapting technical explanations to match varying levels of user experience
Travel between supported office locations as needed and assist with occasional on-site support requirements outside the primary office
Contribute to a security-focused support model by applying best practices for access control, device administration, and incident handling

What we offer

Medical, vision, dental, and life and disability insurance
company 401(k) plan
free online training

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Visal...

Location

United States , Visalia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of hands-on experience in help desk, desktop support, or an entry-level IT support environment
Working knowledge of Active Directory, including user account support and access-related administration
Ability to diagnose and resolve common hardware, software, and connectivity issues in a timely manner
Familiarity with desktop operating systems, standard office applications, and endpoint device setup
Strong communication skills with the ability to assist users clearly and professionally
Willingness to learn from experienced technical staff and grow within an entry-level IT or network support role
Ability to manage multiple support requests while staying organized and responsive

Job Responsibility

Deliver front-line technical assistance for desktop, laptop, hardware, software, and basic network-related issues across the organization
Troubleshoot user access problems, reset permissions, and support account administration within Active Directory
Install, configure, and maintain workstations, peripherals, and standard business applications for new and existing employees
Document incidents, resolutions, and recurring technical concerns to improve support efficiency and knowledge sharing
Escalate more complex problems when needed and work closely with senior IT staff to build technical expertise through cross-training
Assist with routine system maintenance, device setup, and operational support tasks that keep the IT environment functioning smoothly
Support onboarding and offboarding activities by preparing equipment, setting up user accounts, and confirming access requirements
Participate in network and desktop support activities that strengthen overall service reliability and end-user satisfaction

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide reliable techn...

Location

United States , Toledo

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2 to 4 years of experience in IT support, desktop support, or help desk environments
Hands-on experience troubleshooting systems in a Microsoft Windows environment
Working knowledge of Active Directory for basic user account administration
Familiarity with Microsoft Office 365, service desk ticketing tools, and standard support workflows
Understanding of basic networking concepts, including Wi-Fi and end-user connectivity troubleshooting
Strong customer service and communication skills with the ability to support a wide range of users
Ability to recognize when issues require escalation and follow appropriate support channels

Job Responsibility

Deliver first- and second-level support for desktops, laptops, printers, mobile devices, and other end-user technology
Diagnose and resolve issues involving Windows 10 and Windows 11, Microsoft Office 365, and routine network connectivity concerns
Assist users with account access problems, password changes, and general technical support requests in a timely manner
Prepare, configure, image, and deploy equipment for new hires, employee transitions, and offboarding activities
Route advanced infrastructure, server, or network-related incidents to senior IT staff or external support partners when needed
Coordinate with third-party vendors and co-managed IT providers to address higher-level technical issues, including security and systems support
Track hardware assets and maintain accurate records of IT equipment inventory and device assignments
Perform software installations, system updates, and routine maintenance to keep user devices functioning effectively
Communicate clearly with employees at all technical skill levels to explain issues, solutions, and next steps

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive tec...

Location

United States , Bethlehem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a help desk, desktop support, or technical support position
Working knowledge of Microsoft Windows operating systems, including Windows 10
Familiarity with Microsoft 365 applications and core end-user support practices
Understanding of basic troubleshooting methods for hardware, software, and network-related issues
Ability to work with Active Directory for routine account administration tasks
Strong organizational skills with the ability to prioritize workload and manage time effectively

Job Responsibility

Deliver front-line technical support for computer, software, and connectivity issues reported by employees
Diagnose and resolve common problems involving Windows systems, Microsoft 365 applications, and other workplace technology tools
Manage user access in Active Directory and Azure AD, including password assistance and account setup or removal
Prepare, deploy, and configure desktops, laptops, and mobile devices for new and existing staff members
Support employee onboarding and offboarding by coordinating equipment readiness and appropriate system access
Record incidents, troubleshooting steps, and solutions accurately within the service desk ticketing platform
Route more advanced or unresolved technical matters to senior IT team members when additional expertise is needed
Track IT assets and maintain organized records for equipment and technology supplies
Participate in training opportunities and assist with additional support tasks that contribute to daily IT operations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on techn...

Location

United States , Coffeyville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in help desk, desktop support, or a similar technical support position is preferred
Associate degree or related coursework in information technology is preferred
equivalent practical experience may be considered
Working knowledge of Microsoft Windows operating systems, including Windows 10
Familiarity with Microsoft 365 applications and general end-user support in a Windows environment
Basic troubleshooting skills for desktop hardware, peripherals, and common software issues
Exposure to Active Directory, including simple account-related support tasks, is beneficial
Understanding of basic networking concepts and service desk ticket management
Strong communication skills and a customer-focused approach to technical support

Job Responsibility

Provide first-line technical support for end users experiencing issues with computers, software applications, printers, and network connectivity
Investigate and resolve common hardware and software problems efficiently to minimize disruption to daily operations
Set up, configure, test, and deploy desktop and workstation equipment for new and existing employees
Support staff onboarding, device refreshes, office relocations, and other equipment transition activities
Install, maintain, and troubleshoot printers, mobile devices, and additional end-user technology
Assist with user account support tasks such as password resets, access requests, and basic profile maintenance
Deliver support for Microsoft Windows systems and Microsoft 365 tools across the organization
Perform basic cabling and physical installation work related to workstations and connected devices
Document incidents, resolutions, and service activity accurately within the ticketing or tracking system
Escalate complex technical issues to senior support personnel or outside vendors and assist with technology rollout projects as needed

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan
Free online training

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Senior IT Service Desk Analyst – Network & Connectivity

Job Description

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