Senior IT Service Delivery Manager Job at Robert Half (Minneapolis)

It Senior Manager / It Manager, Risk Advisory Services

Forvis Mazars is a leader in audit, tax and advisory services worldwide, operati...

Location

Hong Kong , Hong Kong

Salary:

Not provided

Forvis Mazars

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, Information Management, Accounting, or other related disciplines
Manager should possess 5+ years' working experience within IT Audit, Cybersecurity, IT Information Security or IT Risk
more experienced may be considered for the position of Senior Manager
Professionally qualified in CISA, CPA other specialist skills/qualifications
Strong command of written and oral communication skills (English, Mandarin & Chinese)
Strong teamwork ability and able to work independently
Good interpersonal, communication and problem-solving skills

Job Responsibility

Analyse and evaluate client's IT risks and controls, provide IT risk reduction recommendations, and assist in implementing solutions
Conduct benchmarking and gap analysis with IT risk-related industry frameworks (i.e. NIST, ISO, COBIT, C-RAF etc.) and provide recommendations
Assist with scoping, financial management, delivery risk management and the initial review of deliverables
Conduct fieldwork and manage small project teams to deliver value-added assurance services to clients
Identify and communicate IT audit findings to senior management and clients
Provide IT general controls and application controls audit support to external audit
Determine the objectives, scope and extent of each IT audit and ensure that the IT audit is professionally and efficiently completed within deadlines
Perform security and vulnerability assessment, assist in compliance monitoring review to identify control weaknesses and recommend remedial actions
Provide an advisory role to business units and IT groups to assess security requirements and controls
to enforce security control policies as planned

What we offer

medical and dental insurance
life insurance
5-day working week
discretionary performance bonus
birthday leave
marriage leave
employee activities

Fulltime

Senior Manager, IT Service Desk

As a key member of the IT Operations leadership team, reporting to the VP of IT ...

Location

India , Coimbatore

Salary:

Not provided

Avantor

Expiration Date

Until further notice

Requirements

BS in Computer Science, Information Systems, related degree, or equivalent experience is required
Three years leadership experience required
Five years of experience with change management required
Strong understanding of ITIL practices is required, ITIL certification is highly preferred
Knowledge of the application support, operational practices and IT policies
Knowledge of IT support tools including Monitoring, Incident, Change, Configuration, Problem and Knowledge Management
Skilled in general relationship management
Skilled in the ability to review, scrutinize and mentor team members in the improvement of root cause analysis and implementation of lessons learned plans
Excellent troubleshooting skills
Proven customer support experience abilities in delivery of IT services

Job Responsibility

Manage the Alerting and Scheduling team (Level 0) as they deliver 24x7 enterprise monitoring services
first-response capabilities to proactively detect, triage, escalate and coordinate global incidents and events
and maintain IT Operations Key Performance Indicator metrics
Manage the OneDesk team (Level 1) as they deliver high-quality, customer-focused front-line IT support for associates globally, ensuring timely intake, prioritization, resolution and escalation services
drive first-contact resolution and knowledge article creation
enforce SLA and KPI adherence
and continuously improve the customer experience through automation, AI, and process improvement
Manage the Advanced Application Support team (Level 2) as they deliver advanced, business-critical support for our enterprise applications, including production code deployment, configuration changes, data updates, troubleshooting complex application an integration issues, while closely coordinating with development, architecture and other teams to help ensure service stability, operational readiness and continuous improvement
Manage service introduction and optimization, coordinating the IT Service Catalog and adding new application service offerings
Measure and report SLA monthly actuals for various services via monthly scorecards and propose recommendations to improve service levels

Fulltime

Senior Service Delivery Manager

As a Senior Service Delivery Manager at Made Tech, you will play a critical role...

Location

United Kingdom , Bristol; London; Manchester; Swansea

Salary:

55000.00 - 65000.00 GBP / Year

Made Tech

Expiration Date

Until further notice

Requirements

Ability to multi-task and confidently prioritise for yourself and others
Expressing confidence when faced with challenging situations
Make fast, sound decisions whilst under pressure
Handle difficult client conversations and clearly articulate remediation plans in a way that is reassuring
Solution focussed and outcome driven
Implement incident and problem management processes using best practice such as ITIL or Agile Service Management
Coordinate and manage the resolution of major incidents and subsequent root cause analyses
Champion governance, risk and engagement processes and be responsible for others following the processes
Manage change using robust change management processes that prevent scope creep
Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc

Job Responsibility

Onboard new services and team members as required, managing and inspiring the team to produce high quality outcomes
Manage your team’s capacity and measure success against contractual commitments such as SLAs and KPIs
Manage risks and issues that arise, providing regular reports to both internal and external stakeholders
Identify ways to improve and contribute beyond day-to-day delivery

What we offer

30 days of paid annual leave plus bank holidays
Flexible Working Hours
Flexible Parental Leave
part time remote working
Paid counselling as well as financial and legal advice
flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
optional social and wellbeing calendar of events

Fulltime

Senior Service Delivery Manager

Robert Half is currently seeking an experienced IT Service Delivery Manager for ...

Location

United States , Appleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Multiple years of experience in IT managed services and/or IT operations
Must have previous experience in a service delivery, service management, or client-facing operational role
Experience supporting complex, multi-site, or regulated customer environments
Strong understanding of MSP operations, including: Ticketing systems and service workflows, SLA and contract-driven service delivery, Escalation management models, and Core IT infrastructure concepts (networks, servers, cloud platforms, security)
Proven ability to manage multiple clients, priorities, and competing deadlines
Strong written and verbal communication skills with executive-level clients
Hands-on experience with MSP service management tools (e.g., ConnectWise or similar)
ITIL certifications are strongly preferred
Previous experience supporting healthcare clients and environments is strongly preferred

Job Responsibility

Own day-to-day and long-term service delivery outcomes for multiple managed services clients
Ensure services are delivered in alignment with contractual obligations, SLAs, and defined KPIs
Track and analyze operational performance, including: Ticket volume, backlog, and resolution times, SLA compliance and trend analysis, Incident frequency, severity, and root causes
Coordinate cross-functional teams (service desk, NOC, SOC, engineering, and project teams) to meet service commitments
Identify service delivery risks early and drive mitigation plans before customer impact
Serve as the primary operational contact for clients on service-related matters
Lead regular service review meetings (QBRs/EBRs), covering: Performance metrics and trends, Escalations and incident summaries, Risk posture, including security where applicable, Recommendations for service optimization and roadmap alignment
Manage client expectations through clear, timely, and professional communication
Act as escalation owner for high-impact incidents and chronic service issues
Lead major incident response, ensuring ownership, communication cadence, and resolution timelines

What we offer

Access to top jobs, competitive compensation and benefits, and free online training
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Fulltime

Global Senior Service Delivery Manager

We are seeking a Global Senior Service Delivery Manager to lead seamless service...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

10+ years of experience in global service delivery and programme management
Strong analytical and strategic thinking skills with proven ability to manage complex escalations
Advanced proficiency in Excel and Power BI for data-driven insights
Excellent communication and presentation skills with a collaborative leadership style
Expertise in enterprise solutions and driving transformation initiatives
Certifications: ITIL v4 Foundation, PMP or PRINCE2, Agile (SAFe, Scrum Master or equivalent)
Hands-on experience with ITSM tools (Jira, VGECO, ServiceNow, COVE, ICMS)
Knowledge of operational systems, financial regulations, GDPR, and compliance frameworks

Job Responsibility

Manage four service towers: Connectivity & UC, Technical, Mobility, and Enablement
Oversee KPIs, TNPS, and customer satisfaction metrics
implement improvement plans
Drive service transition and product onboarding processes
Manage revenue, cost control, and commercial strategy, including contract negotiations and budget planning
Ensure governance reporting, ISO9001 compliance, and P&L planning
Lead stakeholder and vendor management (e.g., CEVA)
Champion digital platforms, automation, and continuous improvement initiatives
Handle escalation management and ensure robust business continuity planning
Provide leadership for a team of 10+ direct reports

What we offer

Opportunity to lead global service delivery for a world-class organisation
Exposure to cutting-edge digital platforms and automation technologies
Work in a collaborative, inclusive, and innovation-driven environment
Influence strategic decisions and contribute to global service design
Competitive benefits and career growth opportunities within VOIS

Senior Manager, Hotel IT Service Excellence, Americas

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartist...

Location

Canada , Toronto

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in IT, Hospitality Management, or related field
8+ years experience in technical account management or similar role
Proven experience in escalation management and quality assurance
Experience working in luxury hotel brands and high-touch service environments
Strong background in stakeholder management and relationship building
Experience in training and guiding support teams
Excellent communication and relationship management skills
Strong analytical and problem-solving abilities
Customer-centric mindset with focus on service excellence
Ability to work effectively in cross-functional environments

Job Responsibility

Serve as the primary regional escalation contact for all Luxury & Lifestyle hotel support matters, ensuring swift and effective resolution
Cultivate and sustain trusted partnerships with hotel owners, General Managers, and regional leadership teams
Represent and champion hotel-specific operational needs, ensuring alignment with global service standards and strategic priorities
Design and implement regional quality control frameworks for Level 1 support
Lead regular audits and performance reviews to ensure service excellence
Partner with service providers to elevate support capabilities and responsiveness
Identify systemic challenges and recurring issues across the Luxury & Lifestyle hotel portfolio, ensuring they are addressed before impacting operations
Lead cross-functional initiatives to resolve persistent problems and enhance service delivery
Monitor support trends to inform strategic improvements and foster a culture of continuous enhancement and operational resilience
Oversee regional dashboards and KPIs for support performance

Fulltime

P3M Senior Consultant or Manager — Project Manager (Integrations & Technology Delivery)

We are seeking an experienced P3M professional with strong integration delivery ...

Location

United Kingdom , London

Salary:

Not provided

BIP

Expiration Date

Until further notice

Requirements

Proven experience delivering integration-heavy ERP or Finance transformation programmes, ideally involving Microsoft Dynamics 365 environments
Strong programme and project management capability within complex multi-vendor delivery environments
Ability to manage multiple concurrent work packages with differing delivery plans, stakeholders, and risks
Strong vendor management and negotiation skills, with confidence holding delivery partners accountable
Understanding of enterprise integration patterns and tooling (non-hands-on build), including: APIs, webhooks, event-driven architecture, message queues
EDI/SFTP and ETL integrations
Azure integration services including Logic Apps, Functions, Service Bus, and API Management
Power Platform connectors, Dual Write, and Dataverse
Excellent stakeholder management and communication skills, with the ability to translate technical complexity into clear actions and executive updates
Strong organisational, analytical, and decision-making capability

Job Responsibility

Build and maintain integrated workstream delivery plans, managing milestones, dependencies, and critical paths across integration activities
Lead delivery governance ceremonies including stand-ups, RAID reviews, dependency sessions, and stage gate forums across the integrations backlog
Manage day-to-day engagement with system integrators, software vendors, and data providers, ensuring SOW deliverables, SLAs, and handoffs are achieved while proactively challenging timelines and removing blockers
Coordinate environment readiness across DEV, TEST, UAT, and PROD environments
Manage test cycles, release calendars, change control processes, cutover rehearsals, and go-live execution runbooks
Proactively manage risks, assumptions, issues, and dependencies, escalating with clear options, impacts, and recommendations
Align business SMEs, product owners, architects, and external partners to ensure coordinated delivery across programmes
Provide clear, structured updates to senior stakeholders and programme governance forums
Ensure integrations meet required security, performance, resilience, monitoring, and operational supportability standards, including landing support models and runbooks
Coordinate closely with Data Migration and Reporting teams on interface data contracts, reconciliation activities, and defect triage

What we offer

Be part of a global, innovative, and collaborative team
Opportunity to work with industry leaders and shape the future of consulting
Competitive compensation and benefits package
Professional development and career growth opportunities
A culture that values diversity, inclusion, and employee well-being

Fulltime

New

IT Senior Manager - Back Office Applications

Why Valvoline Global Operations? At Valvoline Global Operations, we’re proud to ...

Location

United States

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

8–12+ years of progressive experience in enterprise application development, with 3–5+ years leading SAP ABAP engineering teams
Deep expertise in SAP ABAP development (ECC and/or S/4HANA) including performance engineering, code quality, and scalable design patterns
An understanding of the BTP Cloud Development and how it augments and enhances SAP solution delivery
Demonstrated experience delivering Fit-to-Standard outcomes in SAP programs, balancing business needs with standard capability adoption
Working knowledge of SAP Cloud ALM (CALM) for requirement-to-deploy traceability, testing, defect management, and release governance
Strong experience using ServiceNow (or comparable ITSM) for change management, approvals, and audit-compliant change documentation
Proven ability to lead across a matrixed organization, partnering with peer leaders and delivery teams to achieve shared outcomes
Strong stakeholder management, communication, and presentation skills
comfortable interfacing with business leaders, architecture, and delivery executives
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field required

Job Responsibility

Lead and develop a high-performing SAP ABAP, SAP BTP, and other Backoffice development teams, driving accountability, collaboration, and continuous improvement
Champion Fit-to-Standard delivery by aligning designs to standard SAP capabilities, minimizing customizations, and ensuring solution sustainability
Establish and enforce SAP engineering standards, code review practices, and quality controls that reduce technical debt and improve maintainability
Drive system and code performance through proactive performance engineering, tuning, and remediation to prevent regression and improve throughput
Partner with functional leads, process owners, and delivery leaders to translate requirements into secure, scalable technical designs and well-executed solutions
Own development discipline within the change lifecycle by leveraging SAP Cloud ALM (CALM) and ServiceNow for change, transport, release, and audit-ready documentation
Collaborate with peer leaders to provide development services that integrate seamlessly into their delivery models and roadmaps, supporting a matrixed operating environment
Coordinate with Architecture, Security, Platform Engineering, and Run/Ops teams to ensure interoperability, NFR compliance (performance, security, resilience), and stable deployments
Manage vendor and system integrator contributions where applicable, ensuring engineering quality, standards compliance, and effective knowledge transfer
Communicate effectively with technical and non-technical stakeholders, including executive-level audiences, through clear status, risk, and performance reporting

Fulltime

Select Country

Senior IT Service Delivery Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?