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Senior IT Service Delivery Manager

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Minneapolis

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A leading financial services organization is seeking a Senior IT Service Delivery Manager to drive production stability and delivery execution for the ACH / PEP platform. This role serves as the single point of ownership for mission‑critical payment systems and leads an Agile Kanban team of mainframe developers, BSAs, and QA resources.

Job Responsibility:

  • Serve as the single point of accountability for ACH applications within the payments technology organization
  • Lead teams responsible for production support and delivery of roadmap initiatives
  • Drive effective incident management, root cause analysis, SLA compliance, and system stability improvements
  • Manage and prioritize the technical backlog, including resource planning and dependency management
  • Partner with business stakeholders to balance run-the-business and change-the-business priorities
  • Build and maintain strong relationships with internal stakeholders and external vendors
  • hold vendors accountable for quality, delivery, and documentation
  • Collaborate with Infrastructure, Operations, and interfacing system teams to ensure end‑to‑end reliability
  • Provide leadership, coaching, and direction to team members
  • Operate effectively in a fast-paced environment and confidently lead the team through competing priorities

Requirements:

  • Bachelor’s degree
  • 10+ years of hands-on technology experience, including both development and production support
  • Mainframe platform experience required
  • Demonstrated leadership experience in technology delivery or operations
  • Experience managing resources, budgets, and prioritization

Nice to have:

  • PEP expertise and working knowledge of ACH processing (must-have)
  • Proven ability to build and lead high‑performing technology teams
  • Experience delivering technology solutions within mainframe environments
  • Experience defining requirements and roadmaps in partnership with business teams
  • Experience with full SDLC, preferably within Agile / Kanban frameworks
  • Experience with DB2, CICS, and mainframe application support
  • Exposure to enterprise integrations including REST APIs and z/OS Connect
  • Background in financial services technology
  • Strong written and verbal communication skills
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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