Senior IT Problem & Major Incident Manager Job at Social Value Portal Ltd (London)

Incident Manager

We are seeking a proactive and detail-oriented Incident Manager to take ownershi...

Location

United States , Princeton

Salary:

82.35 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
3–5 years of experience in IT service management or incident management roles
Strong understanding of ITIL framework
ITIL certification preferred
Excellent communication, leadership, and problem-solving skills
Ability to perform under pressure in a fast-paced, 24/7 environment
Experience with service management tools (e.g., ServiceNow, BMC Remedy, Jira Service Management)

Job Responsibility

Manage and coordinate the response to high-impact incidents, ensuring timely resolution and communication
Act as the central point of contact during major incidents, coordinating cross-functional teams and technical resources
Drive root cause analysis (RCA) and post-incident reviews to identify corrective and preventive actions
Maintain detailed incident logs, timelines, and reports for transparency and compliance
Develop and maintain incident management policies, procedures, and workflows
Provide regular updates to senior management and stakeholders on incident status and progress
Collaborate with Change and Problem Management teams to ensure a seamless ITIL service management approach
Lead the continual improvement of incident management processes, tools, and performance metrics

Service Recovery Manager

Embark on a transformative journey as a Service Recovery Manager. At Barclays, o...

Location

United States , Whippany

Salary:

80000.00 - 120000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Awareness of ITIL Service Operations disciplines such as event, incident, problem, change, and continuous service improvement
Familiarity of Service Management tools, like ServiceNow and incident to problem workflows
Communication skills with the ability to engage senior stakeholders and manage complex situations
Major Incident Management, from escalation through to resolution
Familiarity with Monitoring/observability tools, like AppDynamics, Observe, and ThousandEyes

Job Responsibility

Support the management of major incidents while learning how to simplify processes and contribute to eliminating root causes
Assist in continuous improvement to help strengthen systems and processes
Development, implementation and management of major incident management programmes
Execution of responses to reported incidents from various channels
Analysis of logs, system data and user reports to identify the root cause of incidents
Execution of regular tests and simulations to test response procedures
Documentation and analysis of past incident details

What we offer

Medical, dental and vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Competitive holiday allowance
Private medical care
Pension contribution
Incentive award eligibility

Fulltime

VBTS Resilience & Incident Senior Expert

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Türkiye , İstanbul

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience in Incident Management, Business Continuity, Service Management, or related fields
Experience managing major service incidents and continuity processes in a technology or service-based environment
Strong knowledge of ITIL Incident & Problem Management (ITIL certification preferred)
Proven experience with BCP, DR, BIA, and crisis/continuity governance
Strong leadership and facilitation skills during high-pressure situations
Excellent communication skills, with the ability to deliver clear updates to senior executives
Strong analytical mindset with the ability to drive root cause and long-term prevention actions
Experience running BC/DR tests, tabletop simulations, and readiness exercises
Familiarity with service delivery models (SaaS, Managed Services, MSP, Technology Operations)
Ability to develop policies, procedures, and playbooks

Job Responsibility

Lead and manage the Incident Management and Business Continuity (BC) processes end-to-end
Serve as the single point of contact (SPOC) for major incidents and continuity events
Coordinate cross-functional response and recovery efforts to restore services and business operations quickly
Establish, maintain, and continuously improve Business Continuity Plans (BCP) and Disaster Recovery (DR) frameworks
Conduct Business Impact Analyses (BIA) to identify critical business processes and dependencies
Define and maintain RTO (Recovery Time Objectives) and RPO (Recovery Point Objectives) with service and process owners
Lead major incident bridge calls and ensure structured response, timely decisions, and clear communication
Provide real-time stakeholder and leadership updates during major incidents and outages
Oversee incident documentation, reporting, and tracking through closure
Drive root cause analysis and ensure preventive and corrective actions are implemented

What we offer

Vflexy: Flexible Benefits Program
Hybrid working kit
Ergonomic kit allowance
Digital meal voucher
Flexible transportation allowance
Employee assistance hotline & counselling
Comprehensive and flexible private health insurance
Discounted price deals for wide range of products & services

Service Management Service Manager

The Service Operation Manager will be responsible for developing and leading a t...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

12-15 years’ work experience
At least 7-8 years’ experience in independently managing service operations
Should have technology background and experience in leading Service Operations/service delivery of large engagement involving Cloud Infra/cloud hosted services
Required level of leadership and management experience to manage larger teams and collaborate and influence senior managers
Experience in organizational change management (transformational experience)
Strong leadership skills including effective time management, prioritization, and delegation of work
Excellent communication skills - should be comfortable with customer handling, capable to leading major incident management calls
Responsible/own the Problem management and capability to drive issues towards closure
Experience in coaching and mentoring teams including their performance appraisals
Should be familiar working on ITSM tools (SNOW etc), Jira confluence, MS project etc

Job Responsibility

Developing and leading a team of IT Specialists for day-to-day operations and service lifecycle management involving technical Infrastructure Support operations as part of global Axway Cloud Managed Services
Ensuring the support strategy is in alignment with the overall IT and business direction and meeting the stringent availability KPIs and SLAs
Working and interacting directly with a global management team and stakeholders across the IT groups (e.g. Cloud Infra, Application Management, Cloud COEs, CAB, business owners/users, etc..)

Fulltime

Cybersecurity Consultant - Resilience Engineering

At Bosch, we shape the future by inventing high-quality technologies and service...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Basic software development skills in Java/ Python/ SQL etc.
Basic understanding of Cloud technology, with a fair understanding of services being offered by at least the major Cloud Service Providers
Previous experience with Security Engineering
Experience working with agile methodologies (like SCRUM)
Hands-on experience in penetration testing/ ethical hacking/ bug-bounty hunting would be preferable
Understanding of cyber security processes (vulnerability management, threat management, incident handling, security monitoring, etc.)
Knowledge of Secure SDLC and secure architecture principles
Knowledge of analytical tools to derive insights from assessment reports
Knowledge of cybersecurity frameworks and standards like ISMS, NIST RMF, MITRE ATT&CK framework etc.
Comfortable interacting with engineers for solving complex problems as well as senior management roles to apprise them of the cybersecurity perspective in existing processes

Job Responsibility

Support the development and implementation of a Cyber Security resilience road map
Analyze the cybersecurity posture of software applications on web, cloud, enterprise to identify areas of concern and prepare road map for mitigation of common, recurring vulnerabilties
Interface with development teams within the organization to strengthen cybersecurity practices
Conduct and participate in resiliency exercises across domains to determine security requirements and specifications
Manage external and internal stakeholders' communication
Maintain good communication with stakeholders in the governance vertical as well as the development and cybersecurity assessment verticals establishing synergy towards achievement of an organizational cybersecurity resilience
Support in development and implementation of information/ cyber security controls and change initiatives across the Bosch group
Support in deriving and implementing methods to improve cybersecurity in repetitive development processes

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Copyright costs for IT employees
Complex environment of working, professional support and possibility to share knowledge and best practices
Ongoing development opportunities in a multinational environment
Broad access to professional trainings (incl. language courses), conferences and webinars
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card

Fulltime

In-Store Technology Team Leader

We have an exciting opportunity for a Team Leader to join our team. In this role...

Location

United Kingdom , Manchester

Salary:

Not provided

Selfridges

Expiration Date

February 01, 2026

Requirements

Experience of working within a Retail (store) environment
People leadership skills
Proficient technical knowledge across, till/store support, Windows, MDM, networking, printers, scanners etc
Able to coach and lead a team
Strong stakeholder management skills
Experience of implementing ways of working, creating, and updating processes across the organisation
Shows aptitude for analysing and managing problems arising from incidents
Experience managing rotas and team schedules
Strong experience of delivering IT service quality
Experiencing working within a large organisation, working with internal and third party supplier

Job Responsibility

Accountable for all store related incidents and requests
Accountable for all EUC support within the store including JML processes
Liaise and coordinating with project teams to facilitate successful delivery of projects
Key stakeholder management including senior store leadership
Lead, mentor and direct a team of Instore Analysts to successfully support 3 regional stores
Collaborate with central teams to standardise and simply processes and ways of working
Support the development of the team, including training and supporting with career pathways
Responsible for working with key stakeholders to establish a proactive approach to supporting the store
Manage rotas across all 3 stores to ensure sufficient cover
Accountable for keeping knowledge bases updated and accurate

What we offer

Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
Generous annual leave that increases with length of service
Up to five paid volunteering days
Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
Defined pension contribution scheme
Generous bonus and/or commission scheme
Enviable team member discount including sale previews and double discount days
Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
Subsidised gym memberships
A sustainable car salary sacrifice scheme (subject to eligibility criteria)

!

Chief Information Security Officer

Leadership role reporting to the Chief Information Officer leading cyber securit...

Location

Australia

Salary:

Not provided

CSIRO

Expiration Date

February 08, 2026

Requirements

A relevant degree and or equivalent senior executive experience, in conjunction with demonstrated achievement in senior advisory and managerial roles in information management, governance and or enterprise applications and solutions delivery
Extensive senior experience across a combination of risk management, information security and information technology roles
Knowledge of common information security management frameworks
Demonstrated leadership in some of the following: information services, information policy and governance, and digital transformation
A history of establishing and leading high-performing teams, and a record of strong leadership that has contributed to or defined policy direction and strategy
Proven ability to foster effective relationships, using complex influencing strategies to ensure alignment between client or stakeholder needs and CSIRO’s objectives
Demonstrated ability to anticipate and successfully manage major conceptual technical, commercial or management problems, which have a significant impact at a Business Unit or Organisational level

Job Responsibility

Championing and fostering a cyber-aware security culture across CSIRO
Leading and managing CSIRO’s cyber security strategy and cyber security program, integrated with the broader protective security framework
Establishing, maintaining and maturing the information security governance framework, including the cyber policy suite, in line with external regulatory and compliance requirements
Working collaboratively across the organisation and through governance committees to ensure consistent application of cyber security policies and controls across technology, projects, systems and services
Partnering with business and science stakeholders to manage cyber risk in alignment with the CSIRO Risk Management Framework
Supporting science activities by ensuring appropriate and proportionate cyber controls are applied
Monitoring the cyber threat landscape and overseeing cyber security incident response, including directing internal communications and performing a crisis management role for significant incidents
Reporting on cyber security risks, incidents and outcomes to the Senior Executive Team, the Board and, where required, external bodies

What we offer

Attractive Salary package plus 15.4% super
Options for part-time, job-share and flexible work arrangements can be discussed based on needs of role and individual circumstances
A range of leave entitlements, benefits and career development opportunities

Fulltime

New

Mechanical Project Engineer

As a Project Engineer, you will provide support to ensure the effective delivery...

Location

United Kingdom , Bridgwater, Somerset

Salary:

Not provided

Dalkia UK

Expiration Date

February 20, 2026

Requirements

Educated to Degree / HNC in an Mechanical Engineering or working towards HNC (Preferred)
Educated to Nuclear installation standards including safety critical systems
Working towards Professional Qualification in Project Management such as APM PMQ or other recognised qualification (Desirable)
Track record of delivering projects in complex environments, from concept to handover, within a technically complex and dynamic environment, ideally within the Nuclear Energy sector or similar regulated environment.(Desirable)
Have experience of working on heavily unionised sites and working alongside IR managers and Trade union representatives
Have experience in working with Qualified equipment products and services including supporting the EQ process
Have experience working alongside the QA team to ensure quality compliance including all records, audits and process
Have an understanding of nuclear safety culture and have experience working on projects where this forms the basis of the Health & Safety agenda
Demonstrated knowledge and understanding of Project Management and working knowledge and management experience of engineering and/or construction activities.
Able to demonstrate strong skills and experience in project management, financial management, change management and facilitation.

Job Responsibility

Driving the delivery of the contract or package activities to ensure they are delivered safely on time, to budget, meeting business & technical requirements.
Developing and implementing strategies and plans in line with the overall programme execution plan (PEP), setting out how the programme of work will be managed, organised, and executed.
Maintaining effective communications with all stakeholders and executing the project or programme EP strategies within their contract or package of work.
Monitoring and manage the progress of the schedule – track progress against milestones, deadlines, budget and provide key stakeholders with reports on these matters.
Anticipating, managing, and resolving issues within the contract or package. Identifying risks and facilitating the resolution of all issues raised, developing, and updating the programme budget, and escalating any issues to the Delivery Manager.
Ensuring that lessons-learnt and knowledge-capture are practiced as business as usual.
Establishing and maintaining effective working relationships with all project team members.
Provide engineering and management resource to direct, supervise and support all project related operations.
Plan, develop and implement all activities associated with the efficient and profitable running of the assigned Projects.
Maintain high standards of customer service.

Fulltime

Senior IT Problem & Major Incident Manager

Social Value Portal Ltd

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 24, 2026

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Senior IT Problem & Major Incident Manager

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Location:United Kingdom , London

Category:IT - Administration

Contract Type:Employment contract

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Job Description:

Job Responsibility:

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Nice to have:

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Job Posted:January 24, 2026

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Location:
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Job Posted:
January 24, 2026