Senior IT Problem & Major Incident Manager Job at Social Value Portal Ltd (London)

Senior Manager IT Storage Engineering

Lead the strategy, architecture, and delivery of enterprise storage and data pro...

Location

United States , San Jose

Salary:

180400.00 - 270600.00 USD / Year

AMD

Expiration Date

Until further notice

Requirements

Leadership and people management skills
Ability to mentor and grow high-performing teams
Communication skills, ability to translate complex technical concepts into business outcomes
Collaborative mindset with strong stakeholder management across Engineering, IT, Security, and Compliance
Strategic thinking with a balance of innovation and pragmatic execution
Problem-solving orientation with a focus on continuous improvement and operational excellence
Customer-focused approach with an emphasis on user experience and service reliability
Experience in enterprise storage and data protection (file, block, object)
Engineering team management experience
Proven expertise in high-performance storage solutions for EDA, HPC, AI/ML workloads

Job Responsibility

Own and evolve the storage platform roadmap, balancing EDA performance requirements with enterprise resilience, compliance, and cost goals
Define and govern reference architectures across file, block, object storage, and data protection (on-prem and cloud)
Lead storage design reviews for EDA workflows, including metadata-intensive and high IOPS/low latency workloads (build/test/simulation/regression flows)
Establish standard patterns for tiering, archiving, retention, immutability (WORM), and disaster recovery (RPO/RTO, replication, failover)
Design solutions supporting AI workloads (including >5TB/s training throughput)
Ensure storage segmentation and isolation aligned with performance and security requirements
Align all architectures with security, encryption, RBAC, audit logging, and data governance standards
Own end-to-end storage and backup service delivery (availability, performance, capacity, recoverability, user experience)
Lead major incident management, root cause analysis, and corrective/preventive actions
Define and track SLAs/SLOs (latency, throughput, backup success, restore times, replication health)

What we offer

Benefits offered are described: AMD benefits at a glance

Fulltime

Senior Incident & Problem Management Leader

The Senior Incident & Problem Management Leader plays a critical role within the...

Location

Bulgaria , Sofia

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field
ITIL v4 certification required
additional certifications in IT4IT or SIAM are a plus
Proven experience in incident and problem management within a complex, multi-vendor environment
Strong understanding of SIAM principles and experience working in a SIAM ecosystem
Excellent analytical and problem-solving skills, with a keen eye for detail
Strong leadership and communication skills, with the ability to manage multiple stakeholders
Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar
In-depth knowledge of ITIL v4 and IT4IT best practices
Strong understanding of incident and problem management processes and techniques

Job Responsibility

Lead the end-to-end Incident Management process across a complex, multi-vendor SIAM ecosystem
Act as senior escalation point for high-impact and business-critical incidents, including escalations from senior management
Own and oversee Major Incident Management, ensuring effective war-room leadership, decision-making, and executive-level communication
Ensure incidents are managed in line with agreed SLAs, OLAs, and XLAs across all platforms and service providers
Drive post-incident reviews for major and recurring incidents, ensuring actionable outcomes and measurable improvements
Lead the Problem Management process end-to-end, ensuring problems are identified, prioritized, analyzed, and permanently resolved
Ensure high-quality Root Cause Analysis (RCA) and follow-through on corrective and preventive actions
Govern the Known Error Database (KEDB) and ensure effective reuse of known errors and workarounds across service teams
Proactively identify systemic issues and recurring failure patterns, translating insights into service improvement initiatives
Ensure process documentation is reviewed and updated at least every 6 months or upon material change

Senior Incident Manager

Microsoft Cloud Infrastructure and Operations (CO+I) is the engine that powers M...

Location

United States , San Antonio; Redmond; Atlanta; Phoenix; Washington DC

Salary:

119800.00 - 234700.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in data center or critical environment space OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Shares insights and best practices that can be applied to improve development and operations across related sets of the systems, services, platforms, and/or products
Mentors and coaches other engineers to help them identify and propose relevant solutions
Collaborates within and across teams by proactively and systematically sharing information with an appropriate level of detail for their audience
Overcomes obstacles by resolving conflicts and issues across interdependent teams and engages with partners and stakeholders so issues can be resolved and mutual objectives are met
Develops, leverages, and drives sharing of information and knowledge base across teams
Leverages advanced technical expertise, judgment, and decision making to coordinate multiple work streams and resources in crisis situations to drive mitigation plan and resolve, reduce, or mitigate the impact of a crisis by engaging necessary teams and escalating to appropriate stakeholders
Independently conducts root cause analyses and participates in post-incident reviews based on incidences/crises for the purposes of leading continuous improvement
Applies diagnostic expertise
Provides guidance to other engineers working to mitigate and resolve issues
Communicates customer impact and other relevant information with key stakeholders, leadership, and customers

Fulltime

Enterprise Major Incident & Problem Management Analyst

The Major Incident and Problem Manager plays a critical role in managing and res...

Location

Lithuania , Vilnius

Salary:

3129.79 - 4471.10 EUR / Month

Cencora

Expiration Date

Until further notice

Requirements

Bachelor's or Master's Degree in Computer Science, Information Systems, Business Administration, or related field
or equivalent work experience
ITIL4 certified is a plus
Major Incident Management expertise: strong command of ITIL/ITSM concepts (incident, major incident, problem, change) and service restoration focus
Problem Management & RCA awareness: understanding of PMIR/RCA practices (5 Whys methodology) and how to translate incidents into corrective/preventive actions
Change/release awareness: ability to identify change-related outages, enforce change controls during recovery, and coordinate rollback/failover decisions
Customer/service mindset: focus on restoring critical services, minimizing impact, and supporting business continuity
Operational leadership under pressure: ability to take command, structure a response quickly, and drive multiple teams to resolution
Technical breadth: working knowledge across infrastructure, networks, cloud, end-user, applications, databases, and integrations (enough to triage and challenge effectively)
Crisis communication: Excellent written and verbal communication skills

Job Responsibility

Own the Major Incident (MI) process end-to-end: declare/confirm major incidents, assign severity/priority, maintain command and control, keep a clear action plan, track owners/timelines, remove blockers, and ensure operational discipline to drive restoration of service
Communications Management: provide timely, accurate updates (internal and external as required), manage executive briefings, and set stakeholder expectations
Tooling and Documentation: ensure incidents are logged correctly in ITSM tools, with accurate timestamps, actions, and evidence. Track and report MI KPIs, trends, and improvement outcomes
Collaborate with Executive Leadership: Work closely with senior management to align incident management strategies with business goals
Service Improvement: identify recurring issues, process gaps, and automation opportunities
recommend and drive MI process improvements
Problem Management Handoff: ensure follow-up work is created, prioritized, and tracked (problem records, corrective actions, risk acceptance where needed)
Problem Management: ensure problems are logged, categorized, prioritized, and progressed through to closure. Perform root cause analysis to prevent future incidents
After-hours/On-call Participation: Participate in out-of-business-hours support duties as part of an on-call rotation schedule

What we offer

competitive annual bonus
life insurance from Day 1
best-in-class health insurance package
up to 6 fully paid benefit days a year
referral bonus scheme
boundless learning opportunities
global Employee Assistance Program
office location in Quadrum equipped with everything you need for a small break at work and fresh snacks at all times

Fulltime

Senior Incident and Problem Management Leader

The Senior Incident & Problem Management Leader plays a critical role within the...

Location

Egypt , Cairo

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field
ITIL v4 certification required
additional certifications in IT4IT or SIAM are a plus
Proven experience in incident and problem management within a complex, multi-vendor environment
Strong understanding of SIAM principles and experience working in a SIAM ecosystem
Excellent analytical and problem-solving skills, with a keen eye for detail
Strong leadership and communication skills, with the ability to manage multiple stakeholders
Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar
In-depth knowledge of ITIL v4 and IT4IT best practices
Strong understanding of incident and problem management processes and techniques

Job Responsibility

Lead the end-to-end Incident Management process across a complex, multi-vendor SIAM ecosystem
Act as senior escalation point for high-impact and business-critical incidents, including escalations from senior management
Own and oversee Major Incident Management, ensuring effective war-room leadership, decision-making, and executive-level communication
Ensure incidents are managed in line with agreed SLAs, OLAs, and XLAs across all platforms and service providers
Drive post-incident reviews for major and recurring incidents, ensuring actionable outcomes and measurable improvements
Lead the Problem Management process end-to-end, ensuring problems are identified, prioritized, analyzed, and permanently resolved
Ensure high-quality Root Cause Analysis (RCA) and follow-through on corrective and preventive actions
Govern the Known Error Database (KEDB) and ensure effective reuse of known errors and workarounds across service teams
Proactively identify systemic issues and recurring failure patterns, translating insights into service improvement initiatives
Ensure process documentation is reviewed and updated at least every 6 months or upon material change

Incident Manager

As an Incident Manager, you will be a part of the Sysco Information Technology S...

Location

United States , Houston

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

5+ years of experience in IT Support handling emails, incidents and phone calls supporting technology products
3+ years of experience in playing the role of an Incident Manager and/or leading a support team
Superior English language and communication skills - both written and verbal
Skills with the ability to articulate technical solutions for both technical and non-technical audiences
Highly motivated, self-directed and responsible contributor
Ability to direct cross-functional resources through incident life cycle
Technical knowledge and experience working with Windows/Linux environments, Cloud environments, SQL, Active Directory, Scripting, etc.
Network troubleshooting knowledge including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing Cloud Services/Platforms
Monitoring tools such as Dynatrace, New Relic, DataDog, Nagios and Splunk
Bachelor's degree in computer science, information technology or equivalent

Job Responsibility

Lead, own and drive incident management bridge calls and chats with support teams, application development teams, infrastructure teams’ business teams, and senior leadership with the purpose of remediating major incidents
Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios
Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution
Effectively verbalize, document, communicate and facilitate the identification, handling, status reporting, solution options and alternatives, change implementation of various incidents and problems reactively and proactively identified in the IT environment, and effectively bring them to resolution and/or closure
Understand the Service Levels, determine the criticality of incidents, ensure incidents are addressed within agreed SLAs by the service owners, and taking follow-up actions until incidents are resolved
Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly
Work closely with Service Owners to deliver a clear, concise picture of incidents and the short-term remediation applied
ensure problem prevention methods and mitigation strategies are continually applied to improve application availability and make recommendations on long-term solutions
Effectively document analysis, business cases, solution strategies, incident and problem tracking, processes, procedures, and knowledge articles associated with implementing fixes and solutions to existing or predicted IT incidents and problems
Facilitate analysis and review meetings and provide recommendations to service owners and platform owners to improve practices, service availability and IT services

Fulltime

Application Support Senior Manager

The Apps Support Senior Manager accomplishes results through the management of p...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholde
Bachelor’s/University degree or equivalent experience, Master’s degree preferred

Job Responsibility

Manages one or more apps support teams
Provides technical oversight across systems and applications
leverage skills across multiple apps support areas
Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads
Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users
Requires awareness of audit and compliance related issues
Contributes to formulation of strategies for apps support and other functional areas
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

Fulltime

Operational Incident Manager

You’ll lead the Operational Incident Team within Channel Operations, playing a c...

Location

United Kingdom , Stoke on Trent

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong understanding of the information systems used in frontline environments and how they support day to day operations
Comfortable monitoring performance, spotting issues early, and taking the lead when outages or incidents occur
Experience leading people and enjoy supporting, coaching, and guiding others
Confident presenting information and answering questions with clarity, whether you’re speaking with colleagues, managers, senior leaders, or customers
Highly organised, with strong planning skills that help you stay in control, even when priorities are shifting
Build trusted relationships with senior stakeholders, using clear communication and effective negotiation to get the right outcomes
Stay calm under pressure, able to make sound decisions and deliver results to tight timescales
Naturally analytical, able to break down problems, gather the right data, understand the facts, and drive issues through to resolution

Job Responsibility

Lead the Operational Incident Team within Channel Operations
Ensure incidents are managed effectively, services remain available, and our people have what they need to deliver for customers
Act as the channel lead during major incidents
Lead day to day operational support, including oversight of the monitoring centre and live operational performance
Manage incidents that impact Consumer Operations and the services we provide
Ensure Business Continuity plans are in place, well understood, and activated when required
Guarantee accurate, timely, and right first time system access and setup for colleagues across the operation
Act as the principal representative for all Channels during major incidents, coordinating actions, communications, and decision making across operational teams and senior stakeholders
Provide clear direction, timely escalations, and regular updates that safeguard customer experience and operational performance
Own key service relationships as the Service Action Owner

What we offer

Excellent basic salary
Bonus
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
Pension plan
Learning tools
Parental leave policies

Fulltime

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Senior IT Problem & Major Incident Manager

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