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Archer Aviation Logo Archer Aviation · IT - Administration

Senior IT Operations Manager

United States, San Jose 163200.00 - 204000.00 USD / Year · Job Posted December 20, 2025
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Job Description

Lead our End User Services, Systems Engineering, Endpoint Engineering, and Digital Workplace functions. This role is responsible for delivering a world-class technology experience to our employees, ensuring operational excellence across our core IT services, and driving the evolution of our digital workplace strategy as the company scales.

Job Responsibility

  • Lead and develop a high-performing multi-functional IT operations team
  • establish operational roadmaps, OKRs, and capacity plans for each pillar (EUS, Systems, Endpoint, Digital Workplace)
  • manage vendor relationships, renewals, and budget allocations across platforms and hardware
  • implement IT governance, risk management, and compliance strategies
  • champion IT operational maturity through continuous improvement, automation, and standardization
  • serve as the escalation point for complex technical, operational, and cross-departmental issues
  • define and mature ITSM processes such as incident, request, knowledge, and problem management
  • drive service-level excellence through KPIs, automation, self-service, and documentation
  • oversee administration and reliability of core IT infrastructure (identity, collaboration, SaaS platforms, directory services, authentication, etc.)
  • guide systems architecture decisions and ensure scalable, secure configurations
  • own device management strategy across macOS, Windows, and mobile platforms
  • oversee collaboration tools (Google Workspace, Slack, Zoom, Miro, Notion, Atlassian, etc.)
  • drive integration, automation, and tool governance to reduce friction across teams
  • partner with HR and Communications on onboarding, rollout, and experience improvements

Requirements

  • 8+ years of IT operations experience
  • at least 3–5 years in a leadership or management role
  • strong understanding of ITSM frameworks (ITIL), incident response, change management, and service delivery models
  • hands-on familiarity with identity management (Okta/Entra), endpoint management tools, and core SaaS systems
  • experience building and scaling IT teams in a fast-paced, growth-oriented environment
  • excellent communication, prioritization, and stakeholder management skills

Nice to have

  • Experience in engineering-driven, hybrid or multi-site organizations
  • experience supporting executive teams or high-velocity engineering organizations
  • strong understanding of automation, workflow orchestration, and operational tooling
  • exposure to compliance frameworks (SOC2, FedRAMP, CMMC, ISO 27001)
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