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Savvy Wealth Logo Savvy Wealth · IT - Administration

Senior IT Operations Manager

United States, NYC 177000.00 - 216000.00 USD / Year · Job Posted February 21, 2026
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Job Description

We're looking for a Senior IT Operations Manager to take full ownership of our internal IT systems and support as we scale. You'll be the go-to person for all things IT - from onboarding new team members and advisors to building the processes that will support our rapid growth. This role combines hands-on technical work with strategic process building in a fast-paced fintech environment.

Job Responsibility

  • Handle onboarding and offboarding for both internal team members and our advisor, including platform setup and SaaS account provisioning
  • Manage laptop inventory, fulfillment, tracking, and coordinate repairs and warranty claims
  • Provide technical support to NYC office, remote employees, and our financial advisors
  • Maintain office networking, conference room A/V
  • Build and document repeatable IT processes and policies to support company scaling
  • Support advisors through complex IT transitions including email and domain migrations
  • Manage relationships and contracts with IT vendors
  • Coordinate SOC 2 audits and compliance work
  • Handle day-to-day office coordination including visitor management and vendor support
  • Travel occasionally to support large advisor group onboardings

Requirements

  • 4+ years of hands-on IT support experience with user onboarding/offboarding and device management
  • Experience with Google Workspace administration and MDM solutions (Rippling preferred)
  • Strong customer service skills with ability to support both internal teams and external advisors
  • Proven track record of building and documenting IT processes and procedures
  • Understanding of security best practices, access controls, and compliance requirements
  • Excellent communication skills and ability to work independently in a fast-paced environment
  • Strong writing skills – Savvy is a written culture
  • Track record of leveraging AI to scale the IT function across areas like help desk support, documentation, and SaaS management

Nice to have

  • Financial services or RIA industry experience, particularly with compliance tools
  • Experience with email/domain migrations and supporting business transitions
  • Project management experience and vendor relationship management
  • Facilities coordination background
  • SOC 2 audit experience and familiarity with fintech security requirements

What we offer

  • Competitive salary and equity package
  • Unlimited PTO + paid company holidays
  • Access to holistic medical, dental, and vision plans
  • Company 401(k), Commuter, and HSA/FSA plans
  • NYC office in the heart of Manhattan
  • Lunch and snacks provided in the office
  • Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
  • Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)
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