Job Description:
Our IT Field Services team is growing, and we’re looking for an experienced Senior Field Services Technician to join us on a 12-month fixed-term contract, based in Hobart, Tasmania. In this role, you will deliver onsite and remote IT field services across our retail stores, offices and distribution centres throughout Tasmania. You will support store projects and developments, providing hands-on IT support, maintenance and audits, while working closely with store development teams, business stakeholders and third-party vendors to deliver new store implementations. As the senior technician, you will manage escalated support tickets, using your technical expertise to restore systems and services within agreed timeframes, or implement effective workarounds to ensure continued trading. The IT environment you will support includes general end-user devices (computers, laptops, monitors and peripherals), point-of-sale equipment (docket printers, EFTPOS machines, barcode scanners and cash drawers), dispensary devices (label and laser printers), storage and communication infrastructure (servers, network switches, modems, routers, SD-WAN appliances, telephony and fax), and power supply equipment such as UPS units, power boards and power rails.
