Senior IT Epic Analyst (Cupid)

• Serves as a subject-matter expert with deep knowledge of Cupid, related non-Epic products/applications, and the supported operational processes
• Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of Epic Cupid application areas
• Applies a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated needs
• Conducts technology and operations analysis to identify root causes of complex problems
• Presents recommendations to senior team members or management as appropriate
• Advises operations on executing changes
• Monitors ongoing processes and effectiveness of solutions
• Participates in analyzing tickets and requests to identify need for project-based work
• Leads or investigates and resolves complex tickets or requests that cross-supported applications encompass a broader process, or are difficult to initially define
• Resolves more advanced issues related to vendor peripheral device support
• Performs advanced configuration or customization to address business or clinical needs
• Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates
• Records decisions and applicable business rules and prepares or may assist in preparing user documentation
• Performs or leads unit system, integrated, and specialty application testing
• Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration
• Assesses integration requirements for the supported core Epic applications to meet needs of the project
• Coordinates Epic integration requirements for non-Epic applications with appropriate IT team in conjunction with vendor support
• Maintains, upgrades, and tests associated third party integrations
• Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams
• Communicates major milestones to project team and customers
• Escalates to manager as appropriate
• Creates, maintains, and updates integrated test scripts with each upgrade
• Performs ongoing advanced system maintenance
• Participates in presentations or updates to leadership
• Engages in ongoing communications with multiple teams related to supported application and operational processes
• As a subject matter expert, provides feedback to management on policies, procedures, and best practices
• Manages project work, ensuring completion according to schedule and coordinates with assigned project managers
• May present at national forums, attend Epic related conferences and trainings

• Bachelor’s degree preferred
• An associate’s degree with an additional 2 years of experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor’s degree
• 3-5 years of experience directly involved in Epic application support and implementation performing builds in Cupid
• Demonstrated experience performing moderately complex builds
• Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically
• Epic – Cupid certification required
• Certification in a second and/or specialty applications highly preferred

Certification in a second and/or specialty applications

• flexible schedules
• affordable health, vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts
• discounted rates on T-passes