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At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. Senior IT Epic Analyst Position Summary Serves as a senior Epic analyst within the Ambulatory Clinical Applications team, with a significant focus on Epic Willow Ambulatory and Inventory, while also supporting EpicCare Ambulatory and related ambulatory clinical applications, including Epic and third-party integrated systems. This role partners with operational, clinical, pharmacy, revenue cycle, vendor, and technical stakeholders to design, configure, test, implement, support, and optimize solutions that improve ambulatory workflows and advance organizational priorities. The ideal candidate has strong Epic build and troubleshooting experience, can work across application boundaries, and is comfortable supporting both day-to-day operational needs and broader optimization efforts. Experience with Willow Ambulatory and/or Inventory is strongly preferred, but the role is intended to provide flexible ambulatory optimization and support capacity rather than function as a single-application position
Job Responsibility
Serve as the primary Epic application expert, supporting complex clinical, operational, and revenue cycle workflows
Independently manage application design, build, configuration, testing, implementation, and ongoing support activities
Analyze business and operational requirements, identify root causes of complex issues, and recommend effective technical solutions
Lead troubleshooting efforts for advanced application, integration, and workflow issues spanning multiple systems
Design, configure, and maintain Epic functionality, including enhancements, new implementations, and system optimizations
Coordinate integrations between Epic, third-party vendors, and internally developed applications
Support software upgrades, release management, testing, and ongoing system maintenance
Develop and maintain documentation, workflows, testing scripts, and training materials
Collaborate with cross-functional teams to ensure successful project delivery and adoption of new functionality
Provide technical leadership, mentor junior analysts, and contribute to departmental best practices
Communicate project status, risks, and recommendations to stakeholders and leadership
Participate in user training and support activities as needed
Requirements
Bachelor's degree required
equivalent education and experience may be considered
Epic certification preferred or willingness to obtain certification
Minimum 3 years of Epic application support, implementation, or build experience
Experience performing moderately complex Epic configurations, enhancements, and integrations
Strong analytical, troubleshooting, and problem-solving skills
Experience working directly with end users, operational teams, and leadership
Ability to develop training materials and educate system users
Nice to have
5+ years of Epic application support and build experience
Experience supporting healthcare operations such as revenue cycle, patient scheduling, billing, finance, or clinical workflows
Experience integrating Epic with third-party systems and applications
Prior experience as an Epic or EHR super-user
Demonstrated ability to lead projects, influence stakeholders, and drive process improvements
What we offer
flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement