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Office Angels Logo Office Angels · IT - Administration

Senior IT Engineer

United Kingdom, London 45000.00 - 50000.00 GBP / Year · Job Posted February 28, 2026
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Job Description

Are you a Mac expert ready to take ownership of a predominantly Apple environment in a fast-paced, creative industry? Our client in the entertainment space is looking for a Senior IT Engineer with strong macOS expertise to lead, optimise, and support their Apple-first ecosystem.

Job Responsibility

  • Apple & Mac Environment Leadership (Core Focus)
  • Own and manage a Mac-first infrastructure, ensuring optimal performance across macOS devices
  • Lead Apple device management using Jamf, including deployment, compliance, patching, and policy creation
  • Provide expert-level troubleshooting across macOS and iOS environments
  • Drive best practices for Apple lifecycle management, procurement, and security
  • Act as the go-to escalation point for complex Mac-related technical challenges
  • Service Delivery & Support
  • Manage IT operations, including helpdesk, endpoint management, and internal tools support
  • Design seamless, frictionless support experiences using automation and proactive monitoring
  • Ensure high uptime and performance for productivity platforms (Google Workspace, Slack, Monday.com)
  • Infrastructure & Systems Management
  • Oversee device management and identity platforms, with strong emphasis on Apple ecosystem integration
  • Lead hardware and software lifecycle management across Mac and limited Windows endpoints
  • Maintain operational excellence across AV/VC systems and ensure IT readiness for internal events

Requirements

  • Extensive hands-on macOS administration experience in a business environment
  • Advanced Jamf management experience (policy creation, device compliance, zero-touch deployment)
  • Strong troubleshooting across macOS, iOS, and Apple hardware
  • Experience supporting creative or Apple-heavy user environments
  • Proficient in administering Google Workspace
  • Experience providing on-site, user-facing IT support
  • Proven AV/meeting room support experience
  • Confident Apple ecosystem specialist with deep technical expertise
  • Excellent communication skills - able to translate technical issues for non-technical users
  • Calm, service-focused approach under pressure
  • Strong ownership mindset with proactive problem-solving ability
  • Highly organised with excellent attention to detail
  • Collaborative team player with leadership capability

Nice to have

  • Apple security best practices and compliance frameworks knowledge
  • Experience integrating macOS with identity providers and MDM solutions
  • Infrastructure design experience (network architecture, device policies)
  • Experience mentoring junior engineers in Mac administration
  • Strong technical documentation skills

What we offer

  • Work in a creative, Apple-centric environment
  • Take ownership of a modern Mac infrastructure
  • Be part of an innovative entertainment organisation
  • Make a real impact in a high-visibility role
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