Senior IT Engineer

• System Administration: Lead the management and maintenance of macOS and Windows environments, ensuring optimal performance, security, and scalability
• Identity and Access Management: Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA) across all applications
• Device Management: Utilize Kandji for the deployment, management, and security of all company Mac devices, implementing best practices for device lifecycle management. Microsoft Intune policy management
• Collaboration Tools: Manage and support Google Workspace applications, ensuring efficient communication and collaboration among team members
• Automation and Scripting: Develop and maintain advanced scripts and AWS Lambda functions to automate routine tasks, enhancing operational efficiency and reducing manual intervention
• Systems Integration: Design and implement integrations between various platforms and tools to streamline workflows and improve system interoperability
• Security Compliance: Establish and enforce security protocols to protect company data and ensure compliance with industry standards and regulations
• Technical Support: Provide expert-level technical support to staff, resolving complex hardware and software issues promptly
• Project Leadership: Lead IT projects from conception to completion, including system upgrades, migrations, and the implementation of new technologies

• Bachelor's degree in Information Technology, Computer Science, or a related field
• advanced certifications are a plus
• Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment
• Extensive technical knowledge of macOS software and hardware, with a proven track record of supporting macOS in enterprise environments
• Advanced knowledge of Microsoft Intune, application deployment, device management
• Advanced proficiency in administering Kandji, focusing on support and device policies, including integration with identity and access management solutions like Okta
• Strong experience with cloud-based services, including Okta for identity management and Google Workspace for productivity and collaboration, demonstrating a cloud-first approach to IT infrastructure
• Advanced scripting skills in languages such as Bash, Python, Powershell, Terraform: applied to automate tasks, enhance scalability, and deliver efficient, secure results
• In-depth understanding of Apple's Device Enrollment Program (DEP), Volume Purchasing Programs, and Apple Business Manager, including integration with Kandji, Kolide and Crowdstrike to streamline device deployment and management
• Extensive experience in installing, configuring, and troubleshooting hardware and office infrastructure, including network equipment, to ensure seamless IT operations
• Proven ability to work both individually and in a team-oriented, collaborative environment, adapting to the dynamic needs of a startup setting
• Experience in user support, particularly in supporting both macOS and Windows operating systems within enterprise environments, ensuring comprehensive IT assistance
• Prior experience in startup environments is a plus, indicating adaptability and a proactive approach to evolving technological landscapes

Prior experience in startup environments is a plus