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The Senior IT Engineer at InStride will enhance and manage the technology ecosystem, focusing on identity, endpoints, SaaS applications, and integrations while ensuring alignment with business needs and security measures.
Job Responsibility:
Administer Okta, including SSO configurations, provisioning workflows, app integrations, and security controls
Create a seamless and stress-free Day 1 experience for new employees
Manage macOS and Microsoft fleet lifecycle through Kandji, InTune, or equivalent MDM
Support AWS identity and access management by maintaining IAM roles, policies, and secure access configurations
Maintain a consistent and secure identity posture across systems and environments
Demonstrate proficiency with Jira Service Management and collaborate closely with the IT Engineer
Troubleshoot and resolve complex issues across identity, endpoints, SaaS apps, integrations, and networks
Partner cross-functionally to evaluate requests, understand requirements, and deliver scalable solutions
Improve and simplify IT operations by designing, implementing, and maintaining scalable automations
Collaborate with Security to strengthen system posture and maintain compliance alignment
Support integration design across corporate systems to improve data quality, workflows, and user experience
Help maintain a strong remote-first culture
Improve IT team efficiency by creating playbooks, standardizing processes, and documenting best practices
Collaborate with internal teams to explore and implement innovative technology solutions
Requirements:
5+ years of IT experience
At least 3+ years operating in a SaaS-first environment
Deep experience managing and troubleshooting macOS and Windows OS and identity-centric ecosystems
Strong understanding of how systems interact and how identity flows across tools
Experience creating configuration profiles, CIS security baselines, and Apple MDM workflows
Proficiency in administering Okta, including SSO, provisioning, security policies, and Workflows
Familiarity with AWS Identity and Access Management (IAM), including roles, policies, and secure access workflows
Proven ability to document and translate complex technical requirements into actionable work
Experience managing complex IT projects and initiatives across teams
Excellent communication and interpersonal skills, with the ability to engage partners at all levels
Strategic thinker who aligns technical decisions with business objectives
A collaborator who builds effective cross-functional relationships and contributes to team culture
Comfortable working through ambiguity and designing solutions that scale