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We are representing a well established financial services organisation seeking a 3rd Line IT Systems Support Engineer to join its internal IT team. This is an office based role split across two Oxfordshire locations, with occasional travel to other sites as required. You will join a small, collaborative IT team supporting users across the entire business. The successful candidate will provide second and third line technical support, acting as a key escalation point for complex issues. The position involves a combination of deskside, remote and telephone support, alongside involvement in infrastructure improvements and small project work. You will also liaise with third party suppliers and contribute to the ongoing development of IT systems to ensure they remain secure, efficient and aligned with business growth.
Job Responsibility:
Deliver second and third line support for incidents, service requests and technical issues
Act as an escalation point for more complex problems
Support and maintain Microsoft 365 and Azure cloud environments
Install, configure and maintain hardware, software, servers and networks
Manage printers, desktops, laptops and related infrastructure
Work closely with senior IT colleagues on recurring or strategic issues
Assist with small infrastructure and systems projects
Manage relationships with external IT suppliers
Identify opportunities to improve systems, processes and service delivery
Provide occasional out of hours support when required
Maintain confidentiality and adhere to data protection and regulatory standards
Requirements:
Proven experience in a 2nd and 3rd line IT support role
Strong working knowledge of Windows Server and Windows desktop environments
Experience with Microsoft 365 and Azure
Understanding of networking, firewalls, virtualisation technologies and server infrastructure
Experience supporting end user hardware and business systems
Excellent communication skills and ability to support stakeholders at all levels
Organised, methodical and comfortable working in a small team environment
Nice to have:
Experience within financial services would be advantageous
What we offer:
Company pension scheme
Private medical insurance
Life assurance
Generous annual leave allowance
Professional development and training support
Supportive and collaborative team environment
Long term career stability within a growing organisation