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Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. We are seeking an experienced Senior IT Engineer to join our team and ensure the seamless operation of our predominantly macOS-based IT infrastructure.
Job Responsibility:
Lead the management and maintenance of macOS and Windows environments
Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA)
Utilize Jamf Pro for the deployment, management, and security of all company Mac devices
Manage and support Google Workspace applications
Develop and maintain advanced scripts to automate routine tasks
Design and implement integrations between various platforms and tools
Establish and enforce security protocols to protect company data
Provide expert-level technical support to staff
Lead IT projects from conception to completion
Requirements:
Bachelor's degree in Information Technology, Computer Science, or a related field
advanced certifications are a plus
Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment
Extensive technical knowledge of macOS software and hardware
Advanced knowledge of Microsoft Intune, application deployment, and device management
Advanced proficiency in administering Jamf Pro
Strong experience with cloud-based services, including Okta and Google Workspace
Advanced scripting skills in languages such as Bash, Python, and PowerShell
In-depth understanding of Apple's Device Enrollment Program (DEP), Volume Purchasing Programs, and Apple Business Manager
Extensive experience in installing, configuring, and troubleshooting hardware and office infrastructure
Proven ability to work individually and in a team-oriented, collaborative environment
Experience in user support, particularly in supporting both macOS and Windows operating systems within enterprise environments
Prior experience in startup environments is a plus
Nice to have:
Prior experience in startup environments
What we offer:
Comprehensive medical, dental, and vision coverage
Flexible PTO
Paid parental leave
Retirement savings plan
Remote work setup budget
Monthly wellness and communication stipend
In-office meal program and commuter benefits for onsite employees