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Cresta Logo Cresta · IT - Administration

Senior IT Engineer

United States 140000.00 - 160000.00 USD / Year · Job Posted January 08, 2026
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Job Description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. We are seeking an experienced Senior IT Engineer to join our team and ensure the seamless operation of our predominantly macOS-based IT infrastructure.

Job Responsibility

  • Lead the management and maintenance of macOS and Windows environments
  • Oversee and configure Okta for seamless single sign-on (SSO) and multi-factor authentication (MFA)
  • Utilize Jamf Pro for the deployment, management, and security of all company Mac devices
  • Manage and support Google Workspace applications
  • Develop and maintain advanced scripts to automate routine tasks
  • Design and implement integrations between various platforms and tools
  • Establish and enforce security protocols to protect company data
  • Provide expert-level technical support to staff
  • Lead IT projects from conception to completion

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • advanced certifications are a plus
  • Minimum of 5 years of experience in IT administration, with at least 3 years in a senior or lead role, preferably within a startup environment
  • Extensive technical knowledge of macOS software and hardware
  • Advanced knowledge of Microsoft Intune, application deployment, and device management
  • Advanced proficiency in administering Jamf Pro
  • Strong experience with cloud-based services, including Okta and Google Workspace
  • Advanced scripting skills in languages such as Bash, Python, and PowerShell
  • In-depth understanding of Apple's Device Enrollment Program (DEP), Volume Purchasing Programs, and Apple Business Manager
  • Extensive experience in installing, configuring, and troubleshooting hardware and office infrastructure
  • Proven ability to work individually and in a team-oriented, collaborative environment
  • Experience in user support, particularly in supporting both macOS and Windows operating systems within enterprise environments
  • Prior experience in startup environments is a plus

Nice to have

Prior experience in startup environments

What we offer

  • Comprehensive medical, dental, and vision coverage
  • Flexible PTO
  • Paid parental leave
  • Retirement savings plan
  • Remote work setup budget
  • Monthly wellness and communication stipend
  • In-office meal program and commuter benefits for onsite employees
  • Equity
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