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Develop, manage, and continuously improve a range of core information systems and services that enable the organisation to operate effectively. Working in a fast-paced and future-focused environment, you will act as a key technical specialist, providing expert support, guidance, and solutions to colleagues across the team and the wider organisation. You will be responsible for maintaining and enhancing the organisation’s infrastructure, including Microsoft domain services, virtualisation platforms, remote access solutions, cloud-hosted environments, Microsoft 365 services, and backup operations. You will also support the security and stability of the estate through effective patch management, monitoring, incident response, and adherence to zero-trust principles.
Job Responsibility:
Leading the investigation and resolution of complex technical incidents and providing specialist support as the team’s escalation point
Conducting root‑cause analysis to prevent reoccurrence and improve service reliability
Ensuring all systems and services comply with security, governance, and operational standards
Offering technical guidance and mentoring to junior team members to support their development and enhance team capability
Requirements:
Relevant qualification or equivalent experience to SCQF Level 8-10 such as Degree level
Proven experience in managing, maintaining, and troubleshooting complex IT infrastructure (servers, virtualisation, storage, and backups)
Significant experience with Azure stack (compute, storage, networking, AVD)
Ability to mentor colleagues and transfer skills
Full UK drivers licence
What we offer:
Hybrid and Flexible working opportunities
Up to 35 days annual leave and 7 additional public holidays each year (pro rata)
Paid time off to support your Wellbeing and enable you to Volunteer in your community
Local Government Pension Scheme (LGPS)
Progressive Family Friendly policies
Training & development to enable colleagues to improve their skills, competencies and knowledge to perform at their best
24/7 access to an online employee discount platform