Senior IT Client Service Specialist Job at NTT DATA (Santa Clara)

Senior Client Service Delivery Specialist

Senior Client Service Delivery Specialist – Global Broking Centre. Do you enjoy ...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

High attention to detail
Ability to work to deadlines
Ability to work individually and in a team
Relevant experience within the insurance industry required
Understanding of insurance risk
Excellent listening, organisation, and presentation abilities
An organised, highly personable, and approachable individual, who is a skilled communicator
Willingness to learn and share knowledge
Understanding of Word and Excel
Technical knowledge and an in depth understanding of the process from pre to post placement

Job Responsibility

Managing key technical activities across the broking / placement process
Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements
Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
Increasing the level of processing knowledge and driving continuous improvement in all areas of processing
Building strong relationships with CSD colleagues, brokers and other internal stakeholders
Provide SME technical placement advice to the Brokers as required
Complex post placement query handling
Liaising with underwriters and Aon network offices
Sharing best practice
Presenting ideas on process improvements

What we offer

Discretionary bonus
Pension and life assurance scheme
Private medical care
Cycle to work scheme
Virtual GP and employee assistance programme
Workplace savings scheme
Two 'Global Wellbeing Days' each year, encouraging you to take time to focus on yourself
Structured onboarding & training process

Fulltime

Senior Client Account Specialist

We are looking for a Senior Client Account Specialist to support billing operati...

Location

United States , Washington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in billing, accounting support, or client account administration
Practical experience using accounting software systems in an office environment with strong attention to detail
Working knowledge of accounts receivable, accounts payable, and general accounting functions
Familiarity with computerized billing tools and the ability to manage detailed financial data accurately
Experience handling inbound calls or customer account inquiries in a service-oriented setting
Exposure to platforms such as ADP, Aderant, Epic, EHR systems, or About Time is preferred
Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively

Job Responsibility

Prepare and process client invoices using computerized billing platforms while ensuring accuracy, completeness, and timely submission
Monitor accounts receivable and accounts payable activity, investigate discrepancies, and help maintain current and balanced account records
Respond to inbound calls and account-related inquiries from clients or internal stakeholders with professionalism and clear follow-through
Enter, review, and update financial and billing information across accounting software applications, including specialized business systems used by the team
Support routine accounting tasks such as payment posting, reconciliation work, and documentation management for billing transactions
Partner with colleagues to track billing status, resolve outstanding items, and improve day-to-day account support processes
Maintain organized records of invoices, payments, and client account activity to support reporting and audit readiness
Assist with work involving multiple software environments, including updates or changes to billing-related systems when required

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Senior Client Relations Specialist

Location

Salary:

Not provided

ATRIC Developments

Expiration Date

Until further notice

Requirements

Education: business administration bachelor degree or equivalent
Real estate experience is a must
Related function experience: 4+ years experience
Related position experience: 1 year experience
Excel office – excellent
Customer Relationship Management (CRM) system

Job Responsibility

Responsible for handling all clients’ inquiries through phone calls, visits, emails, electronic messages or letters
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Provide information about company’s units and units’ services, take and enter requests and client’s history and obtain details of queries and complaints
Communicate and follow up with internal or external parties to ensure that appropriate changes were made to resolve clients’ problems
Keep records of clients’ interactions or comments, recording details of inquiries, complaints, or comments, letters, unit related papers as well as actions taken on the CRM system or in hard copies according to the correspondence method
Communicate with the finance team to issue and resolve client’s financial matters such as billings, payment checks, expedited payments and deferred payments then communicate with the client to update them with procedures and start implementing
Communicate with the finance team to issue financial statement and financial clearance as per the client’s request, follow up with the finance team upon issuance, then communicate it and deliver it to the client
Update client’s data periodically on the CRM system
Communicate and negotiate with clients regarding their payments whether they are due or overdue payments and find solutions for insolvent clients
Refer unresolved clients’ grievances to designated departments for further investigation

Fulltime

Senior Specialist - Windows Client Configuration (Imaging and Automation)

We are looking for a Senior Specialist to own and govern the PC platforms delive...

Location

Denmark , Copenhagen

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

DISM, WinPE, Sysprep
SCCM/MECM task sequences
MDT and Intune/Autopilot
Windows servicing (updates, feature upgrades)
Advanced PowerShell automation
Strong understanding of driver catalogues, BIOS/firmware alignment, and hardware lifecycle
Familiarity with security hardening, compliance frameworks, and Windows baselines
Technical leadership mindset with ownership mentality and structured risk-aware decision making
Ability to mentor, grow technical team members and cross-functional collaboration skills
Ability to balance stability, compliance, and product performance

Job Responsibility

Own the Windows platform strategy for our scanner solutions by defining OS standards including modernization, automation, and lifecycle improvements
Lead, mentor and guide the client platform team to technical decisions related to OS, drivers, firmware, and hardware compatibility
Act as escalation point and subject matter expert for Windows OS platform-related topics providing expert guidance on complex issues
Define requirements, maintain documentation, and version control to ensure stable, predictable, and secure Windows image releases while ensuring compliance with regulatory and cybersecurity requirements
Coordinate cross-functionality partnering with R&D and Product teams to align deployment practices
Review and approve major changes, from new hardware selections and product releases to image servicing processes, and deployment configurations

What we offer

Vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues
Attractive healthcare package
Breakfast every day
Delicious and healthy lunch cooked by private chefs
Great social work environment with many optional activities and social clubs
Good work/life balance e.g., work from home policy for up to 2 days per week
Attractive offices and R&D lab spaces in downtown Copenhagen close to Kgs. Nytorv, Nyhavn, and the Copenhagen Canals
Purpose: Help improve dental care on a global scale

Fulltime

Senior Client Solutions Specialist

Our organization is characterized by experienced and friendly managers, as well ...

Location

Poland , Warsaw

Salary:

Not provided

myGwork - LGBTQ+ Business Community

Expiration Date

Until further notice

Requirements

2-3 years of experience in the areas of customer services
Demonstrated capability to adapt quickly and maintain productivity in a fast-paced workplace
Very good knowledge of English
Knowledge of Excel
Very strong organizational and project coordination skills

Job Responsibility

Manage a portfolio of multinational clients
Advising our internal consultants and clients on Mercer products and services across Europe and Africa
Cooperation with market consultants - providing sales support to consultants (sales presentations, product information, contacting clients etc.)
Supporting and managing clients' participation in Mercer's salary surveys
Answering day-to-day client queries via email and phone
Provide one-on-one demo/presentations on Mercer on-line platforms and methodology for clients
Working on compensation & benefits related data for both internal and external clients
Cooperating with colleagues from other Teams

What we offer

Flexible working hours and hybrid model of work (2 days of home-office a week)
Opportunities for professional development and career growth
Global role with truly international exposure - working with teams across regions
Attractive benefits package (including private health care, sports card, life insurance, lunch card, language courses, retirement plan)
Multilingual community with an inclusive atmosphere
Stable employment at a multinational Group with 150 years of history
Comfortable office in Warsaw city center (Al. Jerozolimskie 98, Pl. Zawiszy area)

Fulltime

Client Onboarding Senior Specialist

The purpose of this position is to assist with clients onboarding under directio...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor’s degree in accounting, Economics or IT
Fluent in English
Detail oriented, analytical and inquisitive
Possess team spirit and take initiative to act without waiting for direction (when appropriate)
Possess some professional experience in accounting (~2 years)
Experience with accounting systems in a similar role (gathering user requirements, enhancement requests, working on systems implementations, working on financial data migration, training) will be an advantage
A first experience in eFront FrontInvest Alternatives (FIA) solution would be a plus.

Job Responsibility

Assist with clients onboarding under direction of the Platform Delivery Team lead
Play a key role in the clients onboarding from legacy asset servicers/internal systems to AlterDomus applications landscape
Coordinate planning and set up meetings to gain an understanding of stakeholders and ensure exhaustive collection of data and client requirements
Analyze client’s historical data – structural, transactional, and accounting
Coordinate the preparation, execution & reconciliation data imports based on outputs from previous systems
Contribute and ensure day-to-day follow-up of migrations, work closely with Platform Delivery Team lead to escalate any issues or concerns when necessary
Coordinate post migration meetings & proper reception of deliverables
Ensure clients facing teams' adoption of the new set up, by providing training and monitoring the user’s acceptance
Act as a first level of support when needed
Have a vested interest in the success of the migrations and ensure that benefits are being realized as part of the project

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Senior Associate Service Operations Specialist

The Senior Associate Service Operations Specialist is a developing subject matte...

Location

Myanmar , Yangon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent in Information Technology or Business Administration or related field
Moderate level of work experience in service delivery within a large scale (preferably multi-national) technology services environment
Moderate level of experience gained in a service delivery environment including technical and service management exposure
Moderate level of experience in managing customer escalation situations and objection handling
Moderate level of demonstrated support operations experience
ITIL foundation certification is preferred
Displays customer service focus
Good communication skills
Ability to work in a fast paced and deadline driven environment
Ability to build, manage and foster a team-oriented environment

Job Responsibility

Assists with the management of the shift roster and ensuring that all operations metrics are monitored
Assists with ensuring that shift handover processes are adhered to and managed
Assists with the management of shift escalations from clients
Dashboards all key Metrics and manages the about to be breached situations
Contributes to ensuring that services are meet the stated service level agreement (SLA) levels
Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs
Monitors the operational effectiveness of support services and develops and implements the required improvement plans
Balances the needs of the client with the strategic direction of the company
Understands the core issues affecting the client and works with the relevant service teams to resolve
Helps to identify the needs, risks and issues and proposes appropriate solutions and courses of action

Fulltime

Senior Associate Service Delivery Specialist

The Senior Associate Service Delivery Specialist at NTT DATA is responsible for ...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Relevant bachelor’s degree or equivalent in Information Technology or Business Administration or related field
ITIL Certification, such as ITIL Foundation or higher-level certifications
Moderate level of demonstrated years of experience in service delivery and/ or related function in a medium to large ICT organization, preferably IT service provider
Moderate level of experience delivering IT services, managing IT projects, and understanding the IT service lifecycle
Moderate level of experience in managing client relationships, understanding client needs, and ensuring client satisfaction
Ability to establish strong relationships with internal stakeholders and external clients
Good written and verbal communication skills
Displays an analytical mindset with good problem-solving skills and can use initiative to drive innovation
Ability to work well in a pressurized environment
Good client service orientation

Job Responsibility

Works as an Independent Contributor (IC) under the guidance of a manager and acts as the interface between the client and the organization
Performs client facing service activation activities and support GDC in service activation completion
Responsible for operations performance, including - Creating Service reports with accuracy and quality
Escalation management and Reporting
Meeting management with clients
Change Management - record changes to RoE, SoW, Asset Verification for Service First incidents
Track RMA returns, client follow up and delivery of assets
Completes vendor follow up for contract backout issues
Ensures Manage Centre activation
Provides assurance regarding the compliance of, and lifecycle management for, all contracted Services

Fulltime

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Senior IT Client Service Specialist

Job Description

Job Responsibility

Requirements

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