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Randstad Logo Randstad · IT - Administration

Senior IT Application Support Analyst - Run

Canada, Quebec City or Montreal · Job Posted July 03, 2026
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Job Description

We are seeking a high-caliber Senior IT Application Support Analyst (RUN) on behalf of a premier leader in the Canadian insurance and financial services sector. In this pivotal role, you will champion the operational stability of business-critical production applications. Navigating a dynamic, high-volume environment that balances complex legacy systems with cutting-edge technologies, you will apply rigorous diagnostic skills to resolve incidents efficiently. This mandate is perfect for an agile problem-solver who enjoys technical challenges and is looking for a role with a strong potential for long-term internal permanent placement.

Job Responsibility

  • Diagnose, isolate, and resolve high-priority application incidents (P1/P2) efficiently under pressure
  • Lead comprehensive root-cause analysis (RCA) to implement sustainable solutions and prevent recurring system anomalies
  • Coordinate and actively participate in major incident response efforts, ensuring clear communications during crisis scenarios (bridge calls, executive updates)
  • Partner cross-functionally with internal IT stakeholders and business units to optimize application dependability
  • Drive continuous improvement in support practices by leveraging automation and integrating artificial intelligence utilities
  • Document technical findings, architectural dependencies, and temporary workarounds to enrich the team's internal knowledge base

Requirements

  • At least 5 years of dedicated expertise in IT application support (RUN operations) with a heavy focus on critical incident management
  • Strong technical familiarity with legacy environments (Mainframe, AS400, batch processing, file transfers, and multi-system data flows)
  • Proficient with Azure DevOps for tracking work items, monitoring pipelines, and managing issues
  • Hands-on experience using AI-assisted tools (e.g., GitHub Copilot or similar AI capabilities) to accelerate log analysis and pattern detection
  • Solid capability in executing SQL queries for troubleshooting and data validation
  • Exceptional autonomy and critical thinking
  • comfortable navigating ambiguous environments with sparse documentation
  • Professional fluency in French

What we offer

  • Competitive Compensation: Attractive market rates aligned with your specialized expertise
  • Work-Life Balance: Standard 35-hour work week with a predictable schedule
  • Hybrid Flexibility: Enjoy a blend of remote autonomy and collaborative onsite touchpoints in either Montreal or Quebec City
  • Career Runway: High visibility within the organization with a strong preference for transitioning into a permanent internal position post-mandate
  • Modern Tooling: Access to next-generation AI productivity suites and collaborative DevOps frameworks
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