Senior IT Analyst

• Manage and stabilize local IT infrastructure, service desk operations, and IT facilities
• Take ownership of end-user computing, network reliability, surveillance systems, and IT asset governance
• Ensure day-to-day operational stability of the Pune office
• Web domain and DNS management
• Sales CRM management and administration
• Installation and troubleshooting of Autodesk (AEC), Adobe, Corel, and ProgeCAD software
• Manage EPBX system and call routing
• Manage and maintain Windows server (2012 R2+) and Active Directory
• Domain management and group policy administration
• Monitor system performance and network communication
• Create and manage file systems and share drives
• Develop and maintain backup and recovery policies
• Ensure timely OS and application updates
• Managing incidents, service request, and escalations within SLA
• Ensure high First Call Resolution and minimal repeat incidents
• Maintain accurate documentation in ITSM tool
• Perform system maintenance (Patching, updates, health checks.)
• Monitor LAN/WAN connectivity and coordinate with ISP/vendors
• Support audit requirements and documentation
• Implement process improvements aligned with ITIL practices

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Cyber Security, or related field
• 6-9 years of experience in IT infrastructure/Service Desk/System Administration
• Strong hands-on experience in windows server, Active Directory, and domain management
• Experience in firewall and antivirus policy management
• Knowledge of backup and recovery planning
• Experience supporting CRM systems
• Exposure to EPBX and CCTV system management
• Antivirus configuration, monitoring, analysis, and update policy management
• Firewall configuration, policy creation, monitoring, and updates
• Implement and enforce IT security policies

Experience working with Autodesk products (installation, configuration, licensing, and troubleshooting) will be an added advantage

• Sodexo meal passes provided for daily nutritional needs
• Performance based Variable Pay - Annually or Bi-anually