Senior Issue Manager, Citi

Citi

Location:
United States, O'Fallon, Missouri

Category:
Finance

Contract Type:
Employment contract

Salary:

107120.00 - 160680.00 USD / Year

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Job Description:

The Senior Issue Manager - Vice President is responsible for the coordination and comprehensive management of issues with key stakeholders, ensuring Citi achieves compliance and remediates internal and external findings effectively. The role involves managing issue lifecycles, facilitating meetings, identifying root causes, developing corrective action plans, and building partnerships with business and functional leaders.

Job Responsibility:

Utilized project management skills to manage a portfolio of USRB Issues throughout the Issue Management lifecycle
Facilitate Issue Management meetings to drive progress with Key Stakeholders and Business Support Peers
Identify and document Issue root cause leveraging 5 Whys activity
Ensure completeness and accuracy of Issue Descriptions, utilizing the 4 C’s (Concern, Cause, Context, Consequence)
Partner with Business to develop corrective action plans, providing challenge as needed to ensure CAP aligns with Policy guidelines and best practices
Escalate Obstacles/Challenges/Risks and Nuances that can/will impact the Issue overall target completeness
Ability to run and manage conference calls with business partners, Internal Audit, ICRM, Legal and functional peers from multiple disciplines to reach a common goal
Leverage communication and influencing skills to guide Issue & Corrective Action Plan owners and Supporting Business Partners during times of distress during the Issue Management Process
Create/Develop Issue Closure Attestation Packages and review supporting documentation/artifacts
Provide credible challenge as needed with Key Stakeholders
Build partnerships with supported Line of Businesses Operations leaders, process owners, Business Control, ICRM, In-Business Credit Risk, Legal, CCRT, Technology, and Monitoring partners
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Deliver results in a highly matrixed environment, with accountability to both Issue Management and supported Business Line.

Requirements:

6-10 years of relevant experience
Project Management experience preferred
Retail Bank and/or Mortgage Financial experience
Ability to operate with a limited level of direct supervision
Strong analytical and organizational skill
Working knowledge of MCA and ARCM structure
Working knowledge of Risk Mitigation
Proficient with Microsoft Office - Excel, PowerPoint
Proficient with Citi Risk and Controls system, including iCAPs.

What we offer:

Medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off, unplanned time off, and paid holidays.

Additional Information:

Job Posted:
May 31, 2025

Expiration:
June 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Issue Manager

Citi

Location:United States, O'Fallon, Missouri

Category:Finance

Contract Type:Employment contract