Senior Issue Manager, Citi

Citi

Location:
United States, O'Fallon ▼
Jacksonville
Charlotte

Category:
Finance

Contract Type:
Employment contract

Salary:

107120.00 - 160680.00 USD / Year

Save Job

Job offer has expired

Job Description:

The Senior Issue Manager - Vice President is responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Job Responsibility:

Assist in the coordination and comprehensive management of issues with key stakeholders
Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact
Support key stakeholders to develop corrective action plans to address identified control gaps or failures
Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
Ensure compliance with all relevant regulatory requirements and internal policies
Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
Appropriately assess risk when business decisions are made

Requirements:

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills
Ability to manage multiple tasks and priorities
Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word

What we offer:

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Planned time off (vacation)
Unplanned time off (sick leave)
Paid holidays

Additional Information:

Job Posted:
May 08, 2025

Expiration:
May 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Senior Issue Manager

Citi

Location:United States, O'Fallon ▼JacksonvilleCharlotte

Category:Finance

Contract Type:Employment contract