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The Integrations Consultant plays a crucial role in our company's post-sales process, working closely with clients to lead and deliver integration projects. As a subject matter expert in system integration and our product offerings, you will guide clients through the integration process, ensuring a seamless and successful implementation. Your responsibilities include project management, technical expertise, and client relationship management to ensure client satisfaction and project success.
Job Responsibility:
Lead integration projects from initiation to completion, ensuring project timelines and milestones are met
Collaborate with clients to define and adhere to project scope, objectives, and deliverables
Assess client systems and requirements to design effective integration solutions
Troubleshoot technical issues and provide solutions during the integration process
Apply technical skills to provide expert integration advice on how to best utilize our Open REST APIs
Create and present detailed, actionable integration plans that enable both MaintainX and our customers to understand and execute on the full scope of our integration processes
Serve as the primary point of contact for clients during integration projects
Maintain strong client relationships by providing exceptional service and support
Train client personnel on how to use integrated systems effectively
Work with the MaintainX Integration, Engineering, and Product teams to prioritize and discuss customer needs
Work directly with Sales Engineers, Solution Architects, and Integration Developers to translate client requirements
Work closely with third-party solution integrators to communicate client requirements and manage integration projects
Knowledge of and ability to speak effectively to Tech Stack components: TypeScript / NodeJS / React / ReactNative / and MySQL
Requirements:
Experience in technical consulting (solutions architecture, sales engineering, product management, or software development)
Ability to understand how to organize and consolidate customers’ data in various formats and from various source applications
Excellent project management skills and the ability to lead cross-functional teams
Proficiency in programming languages (JavaScript), APIs, and data transformation
Ability to translate business requirements into technical solutions
Detail and process-oriented, with the ability to manage projects spanning external and internal stakeholders
Critical thinking mindset and scrappy enough to think on your feet for customers
Excellent written, verbal and client-facing communication skills
Experience with Integration Tools such as Workato, Boomi, Tray.io and/or Zapier
Nice to have:
Bachelor’s Degree in Computer Science, Management Information Systems, Engineering, or related field
Experience with ERPs such as SAP, Oracle, NetSuite, Microsoft Dynamics, Sage, and other 3rd party integrations
Experience in the manufacturing industry
Knowledge of IoT Sensors, Historians, SCADA, PLCs and Industry 4.0 Technologies
What we offer:
Competitive salary and meaningful equity opportunities
Healthcare, dental, and vision coverage
401(k) / RRSP enrollment program
Take what you need PTO
A Work Culture where: You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist
We believe in meritocracy, where ideas and effort are publicly celebrated